Human Resources
Resume:
Hernan P. Hernandez
***********@*****.***
EDUCATION
University of Miami Coral Gables, FL
Majors: Bachelor of Science Journalism and Creative Writing 2004
University of Miami Coral Gables, FL
Human Resources Management Certificate Present
EXPERIENCE
Immuno Labs Fort Lauderdale, FL
Customer Service/ Administrative Assistant 2017
Write and distribute emails, memos, letters, faxes, and forms
Manage all database and records
Fax and photocopy files
Process and scan files to be entered into computer in digital database
Answer incoming phone calls, determine purpose of calls and forward to appropriate personnel
Greet and welcome guests professionally
Various desk duties including filing and redirecting mail
Amatheon Pharmaceuticals Miami, FL
Sales Representative 2016 –2017
Develop and maintain the relationships with current customers and potential customers as well answer customers' questions about products, prices and availability.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Estimate or quote prices and follow up with quotes.
Identify prospective customers by using leads in the CRM or leads from existing clients.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Recommend products to customers, based on customers' needs and interests.
Maintain an organized calendar of accounts and leads to call on daily.
Discover sales prospects and contact them with other accounts as assigned.
Strong retention of market insights and product knowledge.
Achieving monthly sales quotas and call time quotas.
Norwegian Cruise Lines Miami, FL
Universal Agent 2015-2016
Answered inbound telephone calls from travel partners and direct guests.
Secured and increased sales by meeting and exceeding established goals and quotas while using cross-selling and up selling techniques.
Provided superior customer service to customers through active listening, problem solving to ensure customer satisfaction.
Complied with established industry and company protocol and procedures.
Crucell Vaccines A Division of Johnson & Johnson Miami Lakes, FL
Outside Sales Representative 2012-2014
Developed and implemented an efficient territory business plan, and execute a compliant, tailored strategy; as well as apply business analytics, marketplace, disease state, competitor and clinical expertise.
Effectively and persuasively communicated advance selling and negotiation skills, relevant information to identified target audiences.
Built and nurtured professional relationships; establishes credibility and rapports with prescribers.
Utilized strategic selling acumen and listening skills to uncover customer needs and opportunities.
Delivered clear, concise, relevant messaging to target audiences and provide solutions to health care providers concerns to drive desired outcomes and close the sale.
Developed strategically targeted accounts and build specific business plans that reflect an in-depth understanding of local and regional markets.
Crucell Vaccines A Division of Johnson & Johnson Coral Gables, FL
Telesales Specialist 2007 –2012
Worked with sales manager to develop new business with existing customers as well as target new customers.
Developed strategies to approach potential customers and increase sales.
Maintained accurate and current records of physician, customer calls, and necessary follow up actions.
Developed superior product and disease state knowledge and engage in clinical dialogue with healthcare professionals.
Organized and completed administrative responsibilities efficiently, including healthcare compliance, expense reports, call reporting, and other assignments by established deadlines.
Managed key accounts to include all duties as needed to maintain and grow existing product business.
Established and maintained effective working relationships with all company support departments.
Carnival Cruise Lines Miami, FL
Business Development Specialist 2006- 2007
Attended trade shows and heavily network to generate referrals.
Achieved sales quota, market share, market share growth, and other business objectives specific.
Drove outstanding sales performances that ensure sales forecasts are met or exceeded.
Worked with Regional Sales Manager to develop a local business plan that ensures achievement of all goals and delivery on all sales objectives.
Increased sales and market share by promoting and selling our products to current and potential customers.
Built territory plans to launch a new brand into the territory:
oExceeded sales and daily sales call targets.
oIdentified sales growth opportunities with existing accounts.
oProspected for new clients and sales opportunities.
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