MICHAEL BROWN

Frisco, TX ***** - 972-***-****(t) - 972-***-****(m)

ac48y7@r.postjobfree.com - www.linkedin.com/in/bfnmike

SUMMARY

Account/Project Manager with over twenty years of success in managing, creating and executing complex projects and programs to meet organizational needs, within scope, budget and timeline parameters.

Highly organized, diligent, responsible, enthusiastic and thorough planner, designer and team member. Able to convey information with clarity, patience and use terminology appropriate for Business and Technology Stakeholders.

Managed internal and external development efforts and teams which included waterfall and agile methodologies.

Experience covers a wide variety of systems including Financial, Mortgage, Supply Chain, Content Management which included end to end functional and technical design through development and implementation and training.

PROFESSIONAL EXPERIENCE

MoneyGram International – Frisco, TX FEB 2015 -

Project Manager III & IV – Compliance Program and Process Management

Core responsibilities within CPPM Team are linked across project and operational centric activities.

This included multiple initiatives within CEP Program, Interdiction Programs and Case Management Systems.

Responsible for all aspects of Program and Project Management which included; Budget, Scope, Requirements/User Stories, Backlog Management, Sprint/Iteration Planning, Scrum/Kanban, Test Cycles and Stakeholder Dashboards/Communications.

As a Business PM/SME ownership/involvement has been focused in some key areas:

Product Owner / SME - Interdiction/Screening Systems (in transaction)

Product Owner / SME - Case Management Systems (post transaction)

Product Owner / SME - RPA Using UiPath (POC to PROD 30-40% performance improvement)

Systems Knowledge/Support

Organizational Readiness/Support

Training Development and Delivery (Classroom/Webx/LMS)

Interdiction IWL (Create/Manage SharePoint Site, Create Publish Communication)

Interdiction IWL/II/WLF (Provide Operational Backup/Support)

Actimize-ERCM (Planning/Requirements/Deployments/UAT/Training)

Weekly/Monthly Monitor and Management Reporting

Paragon Solutions - New York, NY DEC 2014 - FEB 2015

Project Manager - ATT Cloud Services Team (Contract-Richardson, TX)

Core responsibilities within the ATT Cloud Services Team were to manage multiple project teams in an agile environment. ATT utilizes RALLY/ALM as the central repository for all Project Planning and Task Management.

As a PM within Cloud Services Team we are responsible for end-to-end planning and scheduling, bridging the gap between the Business Stakeholders and the Technical/Architecture Team to deliver within planned iterations.

Imagine Solutions - Dallas, TX MAY 2014 - DEC 2014

Senior Project Manager - Professional Services (ECM)

Core responsibilities within Imagine Solutions Professional Services were to manage client system installations/deployments, working closely with IBM, Imagine and Client Teams.

Managed multiple projects throughout various stages of deployment in addition to ongoing client/account management and client support activities.

As an IBM Partner on many projects Imagine Solutions would supplement or subcontract within an IBM SOW providing both general professional services in addition to specific functional deliverables.

Managed Client Deployments (Configurations / Platforms / Solutions)

SME Subject Matter Expert – ECM / Enterprise Content Management - Imaging

Planning - Project Initiation / Management / Closure / Iteration Status

Created - Statement of Work - Contract - Proposal

Managed Financial Budget Planning / Tracking SOW and Contract Based Budgets

Managed / Coordinated Solutions using IBM FileNet, Datacap, Image Services

Supported Sales Team with RFI, RFP, Presentations, On-Site Demos, Webinars

Created Functional / Technical Specifications, Data Mapping, Integration Modeling

Visicom - Dallas, TX (Boston MA, Bratislava SK) MAY 2013 - JAN 2014

Senior Solutions Consultant-Project Manager (CPG/DSD/SFA)

Primary responsibilities within Visicom Professional Services were managing client software installations/deployments and work closely with on/off shore development teams creating custom application specifications (functional/technical) through delivery and deployment.

This included development on client specific requirements and developing our next generation software solutions as an SME for CPG Solutions.

Many assignments involved significant domestic/international travel to client’s site or to development center in Europe.

Managing client deployments (hardware, software, customizations)

SME Subject Matter Expert CPG / DSD Solutions (Beverage, Dairy, Snack, Frozen, Bakery)

Agile Development-Design, Planning on Next Generation - Release Product Offerings

Prepared responses, assisted Sales Team with RFI, RFP, Presentations, On-Site Demo

Pre-Sales Activities, Route Ride Along, Business Process Modeling, SOW Creation

Created Functional / Technical Specifications, Data Mapping, Integration Modeling

Quofore/AFSI - Dallas, TX (Atlanta GA, Sydney AU, Chennai India) OCT 2011 - MAY 2013

Program-Project Manager/Solutions Consultant (CPG/DSD/SFA)

Primary responsibilities within the Quofore Professional Services Team were to manage client software installations/deployments. This includes planning, budgeting, staffing and all design through deployment activities for our DSD and Retail Execution clients.

At Quofore our project team, becomes the face of the organization at the end of the sales cycle handling customer communications, project planning, specifications, customizations, SIT, UAT, and Training/Go-Live Activities.

While at Quofore I introduced AGILE Methodology into our Professional Services and Development Teams. This included development work-plan (sprint), Daily SCRUM and Weekly (Internal/External) Status Reporting. For some projects our teams were on multiple continents which provided some challenges regarding time zones, but we were very successful in finding compromises in schedules.

When joining the Quofore Team, I was tasked to take over the biggest project in our pipeline; my team turned a challenging situation into a much better/workable solution and more importantly a strong revenue producing project.

Developing and sustaining strong technical teams has always been something I have succeeded at and it has served me well in this latest installation. Earlier in my career I was a developer, so I have a great depth of understanding the challenges we face as designers, developers and installation teams.

Managed multiple client deployments (hardware, software, customizations)

Subject Matter Expert SME CPG Solutions (Beverage, Dairy, Snack, Frozen, Bakery)

Followed AGILE/SCRUM methodology for team management/development process

Design, Planning Functional Requirements MOJO Product Offering

Managed Client Workshops - Analysis /Design/Project Scope

Prepared responses, assisted Sales Team with RFI, RFP, Presentations, On-Site Demo

Pre-Sales Activities, Route Ride Along, Business Process Modeling, SOW Creation

Provided functional/technical specifications, data mapping, integration modeling

Trimble/MobileTech Solutions - Plano TX (Chennai India, Beijing China) JUN 1999 - OCT 2011

Vertical Account Manager/Project Manager (CPG/DSD/OBC-GPS)

As a senior level staff member in our team based in Plano, was responsible for over $10M in annual revenue from within our Professional Services Team.

Have consistently demonstrated the ability to bridge the gap between the clients and business sponsors, the technical developers, and ultimately the end users of our systems and technologies.

These technologies included mobile solutions (RoutePower) and fleet solutions (@Road).

AGILE/SCRUM/TFS methodology was used in supporting multiple development teams (Plano/Boston/Fremont/Chennai/Beijing) which required time zone considerations. Our project teams were very dynamic /virtual by design; specifications were very detailed to insure process flow.

Managed multiple simultaneous client deployments - on time and within budget

Prepared responses, assisted Sales Team with RFI, RFP, Presentations, Trade Shows

Prepared and facilitated product demonstrations via webinar or on-site

Provided technical specifications, data mapping, integration, provisioning and training/support for client projects/deployments

Managed Partner Relationships (projects/margins) with Suppliers

Authored and managed SOW/LOE documents through billing, audit and completion

Managed time billing insuring timely accurate SOX Compliant statements-invoices

Subject Matter Expert SME CPG Solutions (Beverage, Dairy, Snack, Frozen, Bakery)

Product Manager role in next generation software offering - functional specification

Created and presented proposals to existing client base - upgrades hardware/software

Subject Matter Expert SME Trimble OBC/GPS for WWAN connectivity

Subject Matter Expert SME Trimble OBC/GPS for SQL data warehouse to analytics

Coached, trained, supervised and mentored Customer Support Team

Managed Intermec Co-Op for use in Demo/Test Equipment, Marketing, Trade Shows

Pepsi Americas – Rolling Meadows, IL (Warsaw Poland) AUG 1988 - JUN 1999

Director IT Applications / Project Manager-Customer Systems (CPG/DSD/BEV)

IBM 34/36, AS400, S370, UNIX ADABAS/NATURAL, PeopleSoft, Intermec, Cognos, Salient

As Director of the Applications Team, our team was responsible for all systems related to Sales, Marketing, Route Accounting (including Mobility/HHC) Inventory and integration to Financial Systems.

Managed Development Team of 30+ Project Manager, Programmer/Analysts

Managed development workflow status with weekly status/scrum meetings

Authored and communicated short/long term Project Plan to Steering Committee

Managed 64 Sales Locations 3500 Domestic Routes - using Intermec Equipment

Developed/Managed Business Intelligence using Salient and Cognos tools

Developed and executed an acquisition team/model for business expansion

Managed the Eastern Europe Expansion - including a 6-month relocation

EDUCATION

Oakton Community College – Des Plaines IL - Computer Science – Programming

IBM Developers Education – Chicago, IL - Programming – Design Architecture

Oracle Developers Education – Chicago IL - Database Design – SQL

AREAS OF EXPERTISE

Project/Program Management

Process Development & Implementation

Process Improvement/Best Practices

Client/Partner Relationships

Rally/Jira/Salesforce/MS Project

Project Plans & Metrics

Waterfall and Agile Methodologies

International Team Management

Cross Functional Team Management

Problem Solving

Risk Management/Mitigation

QC-ALM Quality Control (Test Plans/Rollout)

Training & Mentoring

MS Office Productivity Tools

Case Management CRM - MS Dynamics

Case Management RCM - NICE Actimize

MS SQL/PL SQL

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