Scott Carter

217-***-**** ac48y4@r.postjobfree.com www.linkedin/scott_carter/in

PROFILE

Hands-on, customer focused general manager with over 20 years experience overseeing day to day operations of residential properties, multi-unit operations and established large scale retail merchandisers.

Achieved multiple recognitions and awards from corporate for turning around underperforming stores, implementing employee promotions to higher levels within the organizations, and maintaining high occupancies.

Utilizes the Golden Circle model for leadership methodology to drive and establish strategies that effectively manage costs, lead employees and foster beneficial partnerships with vendors and service providers.

Committed to providing customers, communities and tenants an enjoyable buying experience and a comfortable, secure living environment.

Skills and competencies include the following:

Project and Portfolio Management

Analytical and Problem Solving

Employee Relations and Team Building

Profit & Loss and Budgeting

Oral & Written Communications

Training and Development

Planning and Organization

Fair Housing and HUD Compliances

Microsoft Applications and Property Management Systems

Hiring/Terminating and Human Resources

PROFESSIONAL EXPERIENCE

McKinley Inc., Ann Arbor, MI 2016-2018

Regional Director-Community Manager

Managed five residential properties totaling over 1,800 units, overseeing statement of operations and maintenance staff. Ensured health, zoning and equal housing compliances were enforced.

Provided leadership in directing property performance, achieving budgeted financial outcomes, and managing high touch residents. Analyzed area market trends to make calculated decisions on monthly rent. Inspected property conditions and assessed tenant satisfaction prior to making recommendations to ownership and eventually gaining approval on necessary improvements.

Developed relationships with residents to build confidence in an effort to increase residency retention. Established relationships with vendors and contractors. Set expectations and standards for all maintenance work completed.

Key achievements included:

Effectively negotiated an HVAC partnership deal through detailed research and applying existing knowledge on heating, air and ventilation systems saving ownership thousands of dollars.

Turned a 10-year negative revenue trend into positive net operating income (NOI) within nine months, while increasing resident satisfaction at all properties. All five sites consistently performed near the top regarding timely collection of payment and minimizing past due rent, in addition to achieving a 99% occupancy rate.

PetSmart, Champaign, IL 2015-2016

General Manager

Oversaw 20 employees generating $9 million in annual revenue. Managed all operations of store, monitored all expenses, budgets and services. Achieved a 10% increase in overall revenue, promoting two salon managers.

Home Depot, Champaign, IL 2013-2015

Specialty Manager

Supervised associates in the installation department for multiple services including flooring, windows, doors and kitchen & bath. Oversaw the scheduling and estimating of jobs and promoted install services to retail customers.

Accomplishments and award included:

Special Sales Manager of the First Half, increasing revenue from $8 million to $9.1 million in the first six months, 2014. Promoted two Associates to Assistant Managers.

Best Buy, (Forsyth, Champaign & Bloomington IL) 2008-2013

General Manager

Oversaw three different downstate Illinois locations, supervising 60-105 employees. Responsible for supervising the daily activities on the sales floor, revenue, profitability, sales training, meetings and financial reporting. Generated an average of $45 million in annual sales.

Accomplishments and award included:

Best Buy’s elite “Achiever’s Award”, for being one of the top 30 revenue-generated stores out of 1,350 in 2009.

Took over a $30 million under-performing store in Bloomington, turning it into a top 100 store for performance within one year in 2011. Promoted an Assistant Manager to Department Manager.

Handed a $51 million under-performing store in Champaign and turning it into one of the top 90 in store performance within one year in 2012.

Dicks Sporting Goods, Champaign, IL 2003-2008

General Manager

Built a team of 30 employees that exceeded expectations in sales and visual presentation. Strategically adjusted a large store plan to a smaller layout through efficient utilization of available space and expert product placement. Generated over $2 million in annual sales.

Accomplishments included:

Leading the division in the number of approved credit cards and product warranties. Promoted one hourly associates to Assistant Managers, and one Assistant Manager to a General Manager.

Sam’s Club, Richmond, VA 1996-2003

General Manager

Drove sales and created budgets for sales, expenses and wages in assigned areas. Oversaw training and scheduling and enforced all safety and food standards. Implemented innovative methods of selling baked goods used by other locations.

Accomplishments included:

Took over an underperforming $67 million store to $75 million, exceeding company revenue objections within the first year. Met company goal for inventory shrink for the first time in three years.

Promoted 2 hourly associates to assistant managers.

Implemented an innovative process for moving baked goods, eventually used at other locations. Responsible for promoting two Associates to Managers.

Coordinated food and water efforts for first responders, the Red Cross and victims of Hurricane Isabelle. Awarded Letter of Appreciation from the City of Richmond.

MILITARY SERVICE

United States Marine Corp, Jacksonville, FL

Served honorably in Operation Desert Storm, receiving a Meritorious Unit Award, and medals for Good Conduct, Combat Action, Kuwait Liberation (US), Kuwait Liberation (Kuwait), National Defense and Southwest Asia Service.

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