Project Manager Management
Resume:
Mohamed Eldamaty
• **********@*******.*** •647-***-**** • linkedin.com/in/mohamedeldamaty
Senior Project Manager
Solid business acumen and successful technical career managing top performing innovative teams across multiple industries including Telecom, Retail, and Banking.
Technically sophisticated project manager with over 28 years’ experience guiding full-life cycle projects and initiating successful RFP processes. Expert communicator able to deliver complex technical information to non-technical senior stakeholders and clients. Experience recruiting, hiring, and mentoring performance-driven employees. Customer success champion known for developing an understanding of business scope and vision while enabling successful project completion and immediate ROI. Tremendous success working with little direction or oversight while managing remote and local cross-functional teams; hands-on leadership style built around loyalty and subject matter expertise. Well positioned for a senior project manager role within a small or large organization.
Core Competencies:
Full Life Cycle Project Management
Vendor Management
Relationship Management
Customer Success Management
Solutions Architecture
Systems Launch/Implementation
Agile/Waterfall, Iterative, RUP
Financial Project Management
Problem Resolution / Troubleshooting
Team Management
Application/Product Development
Business Transformation/System Migration
Professional Experience
Netcracker Technology, Boston, MA USA
Project Manager, 8/2015 – 2/2018
Oversaw the Business Systems Analyst Team in solutions design and architecture; led analysis and requirements definition to build a solid understanding of business and stakeholder requirements and develop innovative solutions to customer pains. Delivered product catalogue mapping requirements to proposed solutions. Maintained project documentation and development standards. Developed documentation in support of project needs and ensured requirements were met for stakeholders across the organization as well as external to the organization.
Key Achievements:
Managed the "product catalogue migration work stream" which was riskiest workstream to migrate product catalog from 3 legacy systems to the new Netcracker BSS system.
Consulted with the CRM team regarding call center efficiency resulting in significantly reduced average call handling time after developing a metric to guide operators.
Served as customer success champion; recruited, hired, and trained a top performing team.
Anticipated all potential risks prior to project implementation resulting in a streamlined life-cycle and on-time/under-budget delivery.
Freedom Mobile, Toronto, Canada
Senior Project Manager, 1/2009 – 4/2015
Managed cross business relationship and liaised closely with executives to drive business strategy and roadmap, analyse the needs of the different business units, as well as establishing feasibility studies and priorities. Recruited, hired, trained, and mentored a cross-functional technical team of 25 responsible for designing and integrating customized solutions and applications. Ensured correct technical application design, methodology, and approach during the project lifecycle ending to production and post production support. Directed the definition and maintenance of development patterns, standards, and best practice in close coordination with all Technology Groups. Managed the team responsible for designing solutions and applying the correct design patterns to meet functional and performance specifications. Oversaw the integrated solutions delivery of data management capabilities, master data management and enterprise data hubs. Supported reusable SOA services and APIs. Led and ensured the Architecture Team engaged at the right time and provided high-level analysis and design reviews. Developed detailed functional requirements documents, functional design specifications, user stories, test scenarios and test cases.
Key Achievements:
Successfully led over 10 vendors through the delivery process of multiple concurrent projects.
Launched the BSS and Oracle EBS Suite, POS, call centre, IVR, payment system, credit check and e-commerce solution within 10 months.
Transitioned from operation reporting during the successful launch to BI and Data Warehouse following a Big Data strategy designed to streamline existing processes.
Replaced existing Customer Care manual reporting functionality with an automated solution designed to improve Call Center Team management and IVR operations. Implemented over 60 dashboards to consolidate data from 3 different call centers.
Delivered a forward and reverse logistics supply chain project with over 36 interfaces between strategically important systems including CRM and Oracle EBS.
Led the delivery of MasterCard/Visa-compliant POS pin pads across all Canadian stores.
Enabled credit card payment and integration into POS, billing and e-commerce including PCI compliance starting from business requirements, RFP through successful implementation.
Carer Note:
Senior Project Manager for a major Bank – EJADA, Riyadh, Saudi Arabia,6/2007 - 1/2009
Oversaw the delivery of information management architecture for ALINMA Bank retail consumer channels designed to enhance data service and streamline data management.
Led Lean initiatives to develop best practice change, configuration and release management processes to handle ALINMA bank SDLC.
Advisory IT Professional – IMB Canada, Markham, Canada, 2/2002/6/2007
Key member of the FLOW project, the first significant project between IBM and Lenovo.
Served as key member of a cross-functional team during the overlapping delivery of two Worldwide projects, worldwide SAP ledger project and ZUMA project which addressed the separation of printer division from IBM to Ricoh.
Formally thanked by IBM management after contributing to the project that moved over 90 host applications from Canada to the United States. The project also involved implementing a new DR strategy without any operational impact.
Senior Project Manager – BMO Harris Bank, Toronto, Canada, 9/2001-11/2001
Saved the Bank of Montreal $97K /year and reduced the batch window by 20% after completing a loan system enhancement project.
Senior Project Manager for a major Bank and others– EJADA, Riyadh, Saudi Arabia, 5/1993-7/2001
Managed three projects within the trade and finance system; recognized for bringing a high level of efficiency for ALRAJHI Bank.
Delivered the first retail banking utility bill payment system in Saudi Arabia for ALRAJHI Bank
Additional Experience
IT Engineer – Maritime Research and Consultation Center, Alexandria, Egypt
Senior Analyst/Programmer – Egyptian Software Consultant, Alexandria, Egypt
Teaching Assistant – Faculty of Air Defence, Alexandria, Egypt
Technical Proficiencies
Methodologies, PM, Test tools:
ALTASSIAN Jira and Confluence, IBM GS Method, IBM WWPMM, SEI CMM, CMMI, PMBOK, HPQC, Rational Requisite Pro, Rational Performance Tester
SDLC
Waterfall, Agile, Iterative, Rational Unified Process (RUP)
Billing, CRM, ERP:
Netcracker BSS/OSS, CSG Singleview (Customer Management, Convergent Billing), CSG Interconnection (Billing, Financial), CSG Mediation, CSG Interactivate, Huawei IN, Oracle, SAP
OS:
OS/390, CICS, TSO/ISPF, VMS, VSE, VM, CMS, OS/400, AIX, UNIX, HP/UX, Linux, SUN Solaris, VMS, MS Windows, MS-DOS
Languages:
R, Python, Java, JavaScript, JQuery, COBOL, PL1, JCL, CLIST, REXX, C, C++, Visual Basic, FORTRAN, Basic, Shell Scripts, HTML, UML, XML, PL/SQL, MS Visual Interdev, CL, RPG, ILE, RLU, DFU, SDA, Query/400, SEQUEL/400, DMS, PASCAL
Databases, Big data, Models:
Teradata, MongoDB, MySQL, Hadoop/HBase, Cassandra, Spark, DB2, IMS, RDB, ORACLE, SQL, MS Access, Lotus Approach, VSAM, OFDM, CLDM
BI, Development
Software Tools, Batch Jobs:
Business Objects MicroStrategy, Informatica, Tableau, Qlikview, MQSeries, Lotus Smart Suit, QMF, Web Sphere Application Developer (WSAD), ORACLE Designer, ORACLE Developer, QMF/SPUFI, DB2/Tools, File-Aid/DB2, IBM Utilities, Lotus Notes, MS Exchange, Microsoft Office (WORD, EXCEL, Power Point, VISIO, Project, MS ACCESS), SharePoint, FTP, Telnet, VIEWDIRECT, DB2 extracting & Importing Tools, Crystal Reports, Process and Data Modeling tools (Erwin), RSA, Visual Age, ARIS, Visual Explain, AppTune, Omega Monitor, OPC, ESP, Toad, CA-Scheduler
Hardware:
IBM S390, IBM AS/400(iSeries), RS/6000, HP, Solaris, VAX, NCR, PCs
Education and Credentials
Bachelor of Science in Computer Science
Alexandria University, Alexandria, Egypt
Certifications
IBM Certified Specialist – Rational Unified Process, TOGAF 8 Certified
Professional Development
Management Information Technology Projects based on PMBOK PMP from Centennial College
Mastering the Management of Iterative Development
Project Management Orientation, Project Management Fundamentals, Project Management Life Cycle, MS Project, Rational Portfolio Management (RPM), CMMI
SOA & Web Services
Essentials of Rational Software Architect & Essentials of Rational Unified Process
Mastering Object-Oriented Analysis and Design using UML 2.0
Essential of Visual Modelling using UML 2.0
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