Mohamed Eldamaty

Mississauga, ON L*MOC*

• ac48x8@r.postjobfree.com •647-***-**** • linkedin.com/in/mohamedeldamaty

Senior Project Manager

Solid business acumen and successful technical career managing top performing innovative teams across multiple industries including Telecom, Retail, and Banking.

Technically sophisticated project manager with over 28 years’ experience guiding full-life cycle projects and initiating successful RFP processes. Expert communicator able to deliver complex technical information to non-technical senior stakeholders and clients. Experience recruiting, hiring, and mentoring performance-driven employees. Customer success champion known for developing an understanding of business scope and vision while enabling successful project completion and immediate ROI. Tremendous success working with little direction or oversight while managing remote and local cross-functional teams; hands-on leadership style built around loyalty and subject matter expertise. Well positioned for a senior project manager role within a small or large organization.

Core Competencies:

Full Life Cycle Project Management

Vendor Management

Relationship Management

Customer Success Management

Solutions Architecture

Systems Launch/Implementation

Agile/Waterfall, Iterative, RUP

Financial Project Management

Problem Resolution / Troubleshooting

Team Management

Application/Product Development

Business Transformation/System Migration

Professional Experience

Netcracker Technology, Boston, MA USA

Project Manager, 8/2015 – 2/2018

Oversaw the Business Systems Analyst Team in solutions design and architecture; led analysis and requirements definition to build a solid understanding of business and stakeholder requirements and develop innovative solutions to customer pains. Delivered product catalogue mapping requirements to proposed solutions. Maintained project documentation and development standards. Developed documentation in support of project needs and ensured requirements were met for stakeholders across the organization as well as external to the organization.

Key Achievements:

Managed the "product catalogue migration work stream" which was riskiest workstream to migrate product catalog from 3 legacy systems to the new Netcracker BSS system.

Consulted with the CRM team regarding call center efficiency resulting in significantly reduced average call handling time after developing a metric to guide operators.

Served as customer success champion; recruited, hired, and trained a top performing team.

Anticipated all potential risks prior to project implementation resulting in a streamlined life-cycle and on-time/under-budget delivery.

Freedom Mobile, Toronto, Canada

Senior Project Manager, 1/2009 – 4/2015

Managed cross business relationship and liaised closely with executives to drive business strategy and roadmap, analyse the needs of the different business units, as well as establishing feasibility studies and priorities. Recruited, hired, trained, and mentored a cross-functional technical team of 25 responsible for designing and integrating customized solutions and applications. Ensured correct technical application design, methodology, and approach during the project lifecycle ending to production and post production support. Directed the definition and maintenance of development patterns, standards, and best practice in close coordination with all Technology Groups. Managed the team responsible for designing solutions and applying the correct design patterns to meet functional and performance specifications. Oversaw the integrated solutions delivery of data management capabilities, master data management and enterprise data hubs. Supported reusable SOA services and APIs. Led and ensured the Architecture Team engaged at the right time and provided high-level analysis and design reviews. Developed detailed functional requirements documents, functional design specifications, user stories, test scenarios and test cases.

Key Achievements:

Successfully led over 10 vendors through the delivery process of multiple concurrent projects.

Launched the BSS and Oracle EBS Suite, POS, call centre, IVR, payment system, credit check and e-commerce solution within 10 months.

Transitioned from operation reporting during the successful launch to BI and Data Warehouse following a Big Data strategy designed to streamline existing processes.

Replaced existing Customer Care manual reporting functionality with an automated solution designed to improve Call Center Team management and IVR operations. Implemented over 60 dashboards to consolidate data from 3 different call centers.

Delivered a forward and reverse logistics supply chain project with over 36 interfaces between strategically important systems including CRM and Oracle EBS.

Led the delivery of MasterCard/Visa-compliant POS pin pads across all Canadian stores.

Enabled credit card payment and integration into POS, billing and e-commerce including PCI compliance starting from business requirements, RFP through successful implementation.

Carer Note:

Senior Project Manager for a major Bank – EJADA, Riyadh, Saudi Arabia,6/2007 - 1/2009

Oversaw the delivery of information management architecture for ALINMA Bank retail consumer channels designed to enhance data service and streamline data management.

Led Lean initiatives to develop best practice change, configuration and release management processes to handle ALINMA bank SDLC.

Advisory IT Professional – IMB Canada, Markham, Canada, 2/2002/6/2007

Key member of the FLOW project, the first significant project between IBM and Lenovo.

Served as key member of a cross-functional team during the overlapping delivery of two Worldwide projects, worldwide SAP ledger project and ZUMA project which addressed the separation of printer division from IBM to Ricoh.

Formally thanked by IBM management after contributing to the project that moved over 90 host applications from Canada to the United States. The project also involved implementing a new DR strategy without any operational impact.

Senior Project Manager – BMO Harris Bank, Toronto, Canada, 9/2001-11/2001

Saved the Bank of Montreal $97K /year and reduced the batch window by 20% after completing a loan system enhancement project.

Senior Project Manager for a major Bank and others– EJADA, Riyadh, Saudi Arabia, 5/1993-7/2001

Managed three projects within the trade and finance system; recognized for bringing a high level of efficiency for ALRAJHI Bank.

Delivered the first retail banking utility bill payment system in Saudi Arabia for ALRAJHI Bank

Additional Experience

IT Engineer – Maritime Research and Consultation Center, Alexandria, Egypt

Senior Analyst/Programmer – Egyptian Software Consultant, Alexandria, Egypt

Teaching Assistant – Faculty of Air Defence, Alexandria, Egypt

Technical Proficiencies

Methodologies, PM, Test tools:

ALTASSIAN Jira and Confluence, IBM GS Method, IBM WWPMM, SEI CMM, CMMI, PMBOK, HPQC, Rational Requisite Pro, Rational Performance Tester

SDLC

Waterfall, Agile, Iterative, Rational Unified Process (RUP)

Billing, CRM, ERP:

Netcracker BSS/OSS, CSG Singleview (Customer Management, Convergent Billing), CSG Interconnection (Billing, Financial), CSG Mediation, CSG Interactivate, Huawei IN, Oracle, SAP

OS:

OS/390, CICS, TSO/ISPF, VMS, VSE, VM, CMS, OS/400, AIX, UNIX, HP/UX, Linux, SUN Solaris, VMS, MS Windows, MS-DOS

Languages:

R, Python, Java, JavaScript, JQuery, COBOL, PL1, JCL, CLIST, REXX, C, C++, Visual Basic, FORTRAN, Basic, Shell Scripts, HTML, UML, XML, PL/SQL, MS Visual Interdev, CL, RPG, ILE, RLU, DFU, SDA, Query/400, SEQUEL/400, DMS, PASCAL

Databases, Big data, Models:

Teradata, MongoDB, MySQL, Hadoop/HBase, Cassandra, Spark, DB2, IMS, RDB, ORACLE, SQL, MS Access, Lotus Approach, VSAM, OFDM, CLDM

BI, Development

Software Tools, Batch Jobs:

Business Objects MicroStrategy, Informatica, Tableau, Qlikview, MQSeries, Lotus Smart Suit, QMF, Web Sphere Application Developer (WSAD), ORACLE Designer, ORACLE Developer, QMF/SPUFI, DB2/Tools, File-Aid/DB2, IBM Utilities, Lotus Notes, MS Exchange, Microsoft Office (WORD, EXCEL, Power Point, VISIO, Project, MS ACCESS), SharePoint, FTP, Telnet, VIEWDIRECT, DB2 extracting & Importing Tools, Crystal Reports, Process and Data Modeling tools (Erwin), RSA, Visual Age, ARIS, Visual Explain, AppTune, Omega Monitor, OPC, ESP, Toad, CA-Scheduler

Hardware:

IBM S390, IBM AS/400(iSeries), RS/6000, HP, Solaris, VAX, NCR, PCs

Education and Credentials

Bachelor of Science in Computer Science

Alexandria University, Alexandria, Egypt

Certifications

IBM Certified Specialist – Rational Unified Process, TOGAF 8 Certified

Professional Development

Management Information Technology Projects based on PMBOK PMP from Centennial College

Mastering the Management of Iterative Development

Project Management Orientation, Project Management Fundamentals, Project Management Life Cycle, MS Project, Rational Portfolio Management (RPM), CMMI

SOA & Web Services

Essentials of Rational Software Architect & Essentials of Rational Unified Process

Mastering Object-Oriented Analysis and Design using UML 2.0

Essential of Visual Modelling using UML 2.0

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