Front Office Manager
Resume:
Swagata Bhattacharjee
DOB:
Address:
*/*** ********, *.*-Bedibhawan P.S-Kalyani, Dist – Nadia, Pin - 741250, State - W.B, Country – India.
Phone Number:
Email:
***********@**********.***
Career Objective:
To acquire a professional berth for myself where the work culture emphasizes complete building quality orientation, relationship configuration and result precision in order to relish my knowledge for blending my personal goal to the organization.
Educational Qualification:
Higher Secondary passed in 2003,Madhyamik passed in 2001
Technical Qualification
Completed 3 years Diploma in Hotel Management from KIHM (2003-2006)
Professional Experience:
Worked as a H.O.T in House Keeping Department in THE BEACH GOA from 26th February 2007 to 25th February 2008
Worked as a Guest Service Associate in House Keeping Department in Radisson White Sands Resort Goa from 18th April 2008 to 17th September 2008.
Duties and responsibilities.
1.Enters and prepares the room for cleaning.
2.Makes bed.
3.Dusts the room and furniture.
4.Replenishes guestroom and bath supplies.
5.Cleans the bathroom.
6.Cleans the closet.
7.Vacuums and racks the carpet.
8.Checks and secures the rooms.
9.Replenish amenities according to the operational standards.
10.Deliver and retrieve items on loan to guests e.g. iron and ironing boards
11.Ensure security of guest rooms and privacy of guests
12.Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Worked as a Front Office Exe. Rose Valley hotel from 9th Jan 2009 to 31st Jun 2014.(Durgapur as a Sr. Front Office Exe.)
Duties and responsibilities.
Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Keep records of room availability and guests’ accounts. Operates the front office computer
system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Checks out guests and inquires about their stay.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in
a manner consistent with company policy. Makes Manager on Duty aware of any guest
complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards,
accounting audit and inspection scores.
Attends meetings and training as requested.
Presently working as a Front Office Executive The Hotel Lindsay Kolkata from 8th Feb 2017 to till date.
Certifications & Achievements:
Received best performance certificate (Bravo). Given by Carlson (Radisson is a part of Carlson)
Language Ability:
English : Fluent
Hindi : Fluent
Bengali : Fluent
Hobbies:
Playing Cricket, Football, Listening Music.
PASSPORT NO:
H-7001560
Date:
Place: Swagata Bhattacharjee
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