Active Directory Microsoft Office

THEODIS KINER

** ******* *****, ************, ** 08081 H: 856-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Experienced Onboarding Specialist in IT Security Department responsible for Identity Access Management;

Responding to and completing IT Security related tickets (help desk), granting/restricting system access

SKILLS

Onboarding/Account Creation Self-motivated

Proficient in Active Directory Timely Assignment Completion

Task Oriented EMS, Lakewood, Lync, Unix Applications

Team Player Identity IQ (Sailpoint), Vantage, AWS,

S.O.P.s and Process Implementation Account Audit Reports

Goal-Driven Microsoft Office, Exchange, Lync 2010

REFERENCES

References provided upon request.

WORK HISTORY

2/1/2010-3/23/2018: Freedom Mortgage Corporation

Information Security Analyst:

Onboarding/specialist-Creation of all Active Directory accounts for new hires, placing in each user in the appropriate AD group

Retrieving service tickets from Footprints12 database, determining if submissions are accurate before granting access and restricting them to required applications only.

Uploading each ticket into Sailpoint for credential creation before granting access to company and 3rd party applications

Ensuring each user has been authorized access by management and confirming that all authorizations are within security restrictions

Checking manually created AD accounts through Microsoft 2010 Lync Server to ensure IM connectivity and Microsoft Exchange Server for proper email setup.

Maintain positive working relationship with each IT department, HR and Senior Management

Completed service tickets requiring security authorization in a timely manner

Completed weekly audit reports to be reviewed by Senior Management

Successfully worked remotely, participated in weekly phone conferences and training as needed.

Closing Coordinator/Customer Support

Assisting borrowers with FHA, VA and Conventional loans, confirming financing and terms were correct; research and conflict resolution; liaison between consumer and company; coordinated loan closings.

Provided customer support by addressing concerns during the loan process; troubleshooting hinderances to the process and remediating any issues as needed before call escalation.

EDUCATION

Bachelor of Science Degree: Major- Religion/Christian Counseling

Liberty University - Lynchburg, VA

Dean's List, 2014-2015

Niagara Community College - Sanborn, NY 1998

Communications

AWARDS

2017: Recipient of Freedom Mortgage High Flyer Achievement Award

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