CAREER OBJECTIVE: Customer-oriented, enthusiastic, and hardworking professional with excellent interpersonal and administrative skills seeking a Client Associate position making immediate contributions to achieving company’s goals.
PROFILE
A results-oriented with ability in assuring consistently high levels of productivity and customer satisfaction.
Proactive troubleshooter with superior interpersonal skills to develop and maintain rapport with clients and management on all levels. Solid administration, customer relations and organization skills.
Possess excellent attention to detail, enjoys working in team-oriented environment.
Knowledgeable of the standard practices and procedures of modern office practices, procedures and equipment.
Strong communicator; enjoys-hands-on application of practical skills, customer and client contact.
Well-organized, tactful, courteous professional with demonstrated willingness to learn.
Exceptional organization/planning skills: simultaneously managed and monitored multiple tasks; developed new systems and forms to increase office efficiency.
Computer: 40-50 wpm, Word, Excel, PowerPoint and Outlook.
Telecommunication skills: Meridian multiple line system.
PROFESSIONAL EXPERIENCE
Appointment Scheduling ~ Meeting Coordination ~ Document Creation
High Volume Phone Calls ~ Special Projects
A dependable professional, with five years of experience, providing effective and comprehensive support, outgoing and articulate communicator who feels comfortable dealing with people at all levels. Works well independently as well as collaborating in a team
Time Management and Organizational Skills Environment.
Prioritize & Manage Multiple Projects
Customer Service
Diplomatic and Applies Sound Judgment
Accurate and Very Detail Oriented
Knowledge of Microsoft Office programs
Receptionist/ Administrative Assistant Dec 2013 – Sep 2017
Multiple Sclerosis Society
Maintain filing systems for office activities
Prepare and maintain departmental information, including daily receipts and banking
Complete word processing of company letters and general correspondence
Answer phones and emails, screening calls as needed, took meeting minutes
Manage the reception area
Responsible for the daily administration of the office including general office duties such as the procurement of office supplies, the management of the internal and external mail system and the filing and organization of all documents.
Operate various office equipment including photocopier, fax, and personal computer.
Lock up front desk at the end of each day.
Receptionist/ Administrative Assistant Sep 2012 – August 2013
A.S.A.P Personnel Inc.
Daily Reception duties, phone, mail deliveries and Customer Service
Manage office supplies
Answering and dealing with a large switchboard and a large volume of calls, transferring to the appropriate departments using a Meridian switchboard phone system.
Greeting and announcing visitors who came into the office
Coordinate and maintain calendar for daily meetings including scheduling conference rooms
Maintain confidential databases and research filing system
Extensive phone work dealing with highly sensitive and confidential matters
Administered and coordinated all mail and inter-company and external couriers
Responsible for facilitating effective communication, interoffice directory for regional offices
Responsible for day to day inquires general correspondence
Liaised with internal and external contacts and responded to requests
Administration support in filling and data entry
Dealing with Fedex shipping and Tracking of packages
Closing Reception at the end of the day
Metropolitan Hotel, Business Centre (Temporary Position)
Administrative Assistant June 18 2012 – July 6 2012
Check all stationary and make sure each computer station is neatly arranged with pen and pad of paper along with business centre rate card
Check emails regularly for multi stay purchases
Daily distribution of mail
Assist all guest with computers in the business centre / photocopying/ fax / email /scan
Clerical support for various department heads:
Forward all calls from business centre to concierge desk at the end of the day
GE Capital Real Estate,
Receptionist/ Administrative Dec 2010 – Dec 2011
Coordinate daily meeting including scheduling conference room
Extensive phone work dealing with highly sensitive and confidential matters
Implemented filing and organization systems to ensure total confidentiality
Administered and coordinated all mail and inter-company and external couriers
Responsible for facilitating effective communication, interoffice directory for regional offices
Responsible for day to day inquires general correspondence
Liaised with internal and external contacts and responded to requests
Managed all supplies for all on-site and off-site storage
Administration support in filling and data entry
Key Accomplishments
Created highly effective organizational filing system, including quick and thorough indexing, making access of customer/vendor contracts, offsite storage, resulting in easy access to critical confidentiality information on a sharednetwork.
EDUCATION
Academy of Learning Career and Business College June 2005 – February 2006
Medical Receptionist Diploma
Speciss College, Harare / Zimbabwe May 1994 – August 1994
Receptionist Training program
Hatfiled Girls High School Harare/Zimbabwe January 1990 – December 1993
Secondary School, obtained University of Cambridge GCE, 0'level Certificate
EXCELLENT PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE