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Administrative Assistant Customer Service

Location:
Burlington, Ontario, Canada
Salary:
35000 to 40000
Posted:
April 24, 2018

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Resume:

CAREER OBJECTIVE: Customer-oriented, enthusiastic, and hardworking professional with excellent interpersonal and administrative skills seeking a Client Associate position making immediate contributions to achieving company’s goals.

PROFILE

A results-oriented with ability in assuring consistently high levels of productivity and customer satisfaction.

Proactive troubleshooter with superior interpersonal skills to develop and maintain rapport with clients and management on all levels. Solid administration, customer relations and organization skills.

Possess excellent attention to detail, enjoys working in team-oriented environment.

Knowledgeable of the standard practices and procedures of modern office practices, procedures and equipment.

Strong communicator; enjoys-hands-on application of practical skills, customer and client contact.

Well-organized, tactful, courteous professional with demonstrated willingness to learn.

Exceptional organization/planning skills: simultaneously managed and monitored multiple tasks; developed new systems and forms to increase office efficiency.

Computer: 40-50 wpm, Word, Excel, PowerPoint and Outlook.

Telecommunication skills: Meridian multiple line system.

PROFESSIONAL EXPERIENCE

Appointment Scheduling ~ Meeting Coordination ~ Document Creation

High Volume Phone Calls ~ Special Projects

A dependable professional, with five years of experience, providing effective and comprehensive support, outgoing and articulate communicator who feels comfortable dealing with people at all levels. Works well independently as well as collaborating in a team

Time Management and Organizational Skills Environment.

Prioritize & Manage Multiple Projects

Customer Service

Diplomatic and Applies Sound Judgment

Accurate and Very Detail Oriented

Knowledge of Microsoft Office programs

Receptionist/ Administrative Assistant Dec 2013 – Sep 2017

Multiple Sclerosis Society

Maintain filing systems for office activities

Prepare and maintain departmental information, including daily receipts and banking

Complete word processing of company letters and general correspondence

Answer phones and emails, screening calls as needed, took meeting minutes

Manage the reception area

Responsible for the daily administration of the office including general office duties such as the procurement of office supplies, the management of the internal and external mail system and the filing and organization of all documents.

Operate various office equipment including photocopier, fax, and personal computer.

Lock up front desk at the end of each day.

Receptionist/ Administrative Assistant Sep 2012 – August 2013

A.S.A.P Personnel Inc.

Daily Reception duties, phone, mail deliveries and Customer Service

Manage office supplies

Answering and dealing with a large switchboard and a large volume of calls, transferring to the appropriate departments using a Meridian switchboard phone system.

Greeting and announcing visitors who came into the office

Coordinate and maintain calendar for daily meetings including scheduling conference rooms

Maintain confidential databases and research filing system

Extensive phone work dealing with highly sensitive and confidential matters

Administered and coordinated all mail and inter-company and external couriers

Responsible for facilitating effective communication, interoffice directory for regional offices

Responsible for day to day inquires general correspondence

Liaised with internal and external contacts and responded to requests

Administration support in filling and data entry

Dealing with Fedex shipping and Tracking of packages

Closing Reception at the end of the day

Metropolitan Hotel, Business Centre (Temporary Position)

Administrative Assistant June 18 2012 – July 6 2012

Check all stationary and make sure each computer station is neatly arranged with pen and pad of paper along with business centre rate card

Check emails regularly for multi stay purchases

Daily distribution of mail

Assist all guest with computers in the business centre / photocopying/ fax / email /scan

Clerical support for various department heads:

Forward all calls from business centre to concierge desk at the end of the day

GE Capital Real Estate,

Receptionist/ Administrative Dec 2010 – Dec 2011

Coordinate daily meeting including scheduling conference room

Extensive phone work dealing with highly sensitive and confidential matters

Implemented filing and organization systems to ensure total confidentiality

Administered and coordinated all mail and inter-company and external couriers

Responsible for facilitating effective communication, interoffice directory for regional offices

Responsible for day to day inquires general correspondence

Liaised with internal and external contacts and responded to requests

Managed all supplies for all on-site and off-site storage

Administration support in filling and data entry

Key Accomplishments

Created highly effective organizational filing system, including quick and thorough indexing, making access of customer/vendor contracts, offsite storage, resulting in easy access to critical confidentiality information on a sharednetwork.

EDUCATION

Academy of Learning Career and Business College June 2005 – February 2006

Medical Receptionist Diploma

Speciss College, Harare / Zimbabwe May 1994 – August 1994

Receptionist Training program

Hatfiled Girls High School Harare/Zimbabwe January 1990 – December 1993

Secondary School, obtained University of Cambridge GCE, 0'level Certificate

EXCELLENT PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE



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