Sign in

Customer Service Manager

Montclair, California, United States
April 24, 2018

Contact this candidate



*** *. *** **** **. Apt B Covina CA 91723



Energetic customer service with 10 years of experience in retail environment. Possess excellent organizational and customer relations skills. Recognized for ability in communicating with customers, providing exceptional service that ensures client & worker retention. Committed to promoting the highest standard and company values.


Team Leadership.

Strategic Planning


Complaint handling and Resolution

Schedule Management

Dedicated Team Player

Time Management

Financial and Expense management


Adept store logistics and Inventory control

Fluent in English and Spanish

Detailed oriented

Sales Reporting and Annual Reports

Conflict Resolution Skills

Microsoft office, Excel, Word.

Data Entry


Mt San Antonio College, CA. January 2004- June2007 Associate degree in Science 2007

Cal Poly Pomona, CA. June 2007- June 2010 Bachelor degree in Mathematics 2010


DSW, Ontario, West Covina and Glendale

Assistant Operations/HR Manager 2008-2018

Support Store Manager in scheduling and handle weekly schedules according to payroll policies

Build customer loyalty through exceptional customer service techniques and engaging in store experiences

Explain Human Resources policies and procedures to all employees.

Assess employee performance and issue disciplinary notices.

Recruited, hired, and trained numerous associates & managers into productive team members with excellent product knowledge

Successfully planned and led implementation of all seasonal floor sets to ensure company standards and deadlines are met

Maximizse efficiency of administrative processes

Increased team member individual performances as well as setting realistic

improvement goals

Tim Guzzy Services, Baldwin Park

Office Assistant 2016-2018

Daily interaction with clients and vendors

Handled all ordering supplies and company billing

Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information

Performed weekly payroll, and employee scheduling

Billed Invoice

File Compliance

Contact this candidate