Customer Service Manager
Resume:
MIGUEL SCHIAVO
*** *. *** **** **. Apt B Covina CA 91723
***********@*****.***
Summary
Energetic customer service with 10 years of experience in retail environment. Possess excellent organizational and customer relations skills. Recognized for ability in communicating with customers, providing exceptional service that ensures client & worker retention. Committed to promoting the highest standard and company values.
Highlights/Skills
Team Leadership.
Strategic Planning
Self-Motivated
Complaint handling and Resolution
Schedule Management
Dedicated Team Player
Time Management
Financial and Expense management
Hiring/Training/Development
Adept store logistics and Inventory control
Fluent in English and Spanish
Detailed oriented
Sales Reporting and Annual Reports
Conflict Resolution Skills
Microsoft office, Excel, Word.
Data Entry
Education
Mt San Antonio College, CA. January 2004- June2007 Associate degree in Science 2007
Cal Poly Pomona, CA. June 2007- June 2010 Bachelor degree in Mathematics 2010
Experience
DSW, Ontario, West Covina and Glendale
Assistant Operations/HR Manager 2008-2018
Support Store Manager in scheduling and handle weekly schedules according to payroll policies
Build customer loyalty through exceptional customer service techniques and engaging in store experiences
Explain Human Resources policies and procedures to all employees.
Assess employee performance and issue disciplinary notices.
Recruited, hired, and trained numerous associates & managers into productive team members with excellent product knowledge
Successfully planned and led implementation of all seasonal floor sets to ensure company standards and deadlines are met
Maximizse efficiency of administrative processes
Increased team member individual performances as well as setting realistic
improvement goals
Tim Guzzy Services, Baldwin Park
Office Assistant 2016-2018
Daily interaction with clients and vendors
Handled all ordering supplies and company billing
Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information
Performed weekly payroll, and employee scheduling
Billed Invoice
File Compliance
Contact this candidate