GENE BURNELL, CSM

*** ******** *****, *** *********, TX 78132 C: 830-***-**** ac48pc@r.postjobfree.com

Summary

Team-oriented, energetic leader focused on continuous process improvement, and building a strong team culture

where team members enjoy coming to work and delivering quality solutions to the customer. Mentoring team

members to achieve their goals is my passion.

Skills

Quick learner Excel in Project Management

Team-focused Excel in Product Development

Results-oriented Excel in Customer Needs Assessment

Creative Problem Solver Proficiency in Agile and Waterfall methodologies

Client-focused Proficiency in Business Process Improvement

Certifications

Certified Scrum Master, Certificate ID: 000330023 Certified Scrum Product Owner, Certificate ID: 000330023

Experience

Senior Project Manager 05/2016 to Current

Globalscape, Inc San Antonio, TX

Outlined detailed process changes and drove the adoption of a customized SDLC for the product delivery

team, leading to on time, on budget, product delivery over 95% of the time, which exceeded the

predictability expectations of the C-level executives.

Developed a successful mentoring program for project managers, which greatly improved the team's

project management services.

Facilitated Agile ceremonies: Daily Scrum; Sprint demos; Sprint retrospectives.

Managed resourcing of 10 remote developers and 13 on-site developers, plus 8 QA testers.

Primary tools: Smartsheet, MS Project 2016, Team Foundation Server (TFS), Visio, SharePoint.

IT Project Manager 11/2014 to 02/2016

Rush Enterprises New Braunfels, TX

Managed the successful delivery of a new intranet site within Office 365 SharePoint.

Collaborated with business stakeholders and team members to develop a tool enhancing corporate

collaboration.

Drafted action plans and led meetings with department executives to review project status and proposed

changes.

Defined project deliverables and monitored status of tasks

to deliver ServiceNow Service Management, used for the Accounting and Marketing requests from truck

dealerships.

Performed Scrum Master duties--facilitated sprint demos and sprint retrospectives.

Primary tools: MS Project, PowerPoint, SharePoint.

Product Manager III 04/2013 to 09/2014

Rackspace Hosting San Antonio, TX

Led cross-functional teams to analyze and understand the operational impacts and opportunities of

technology changes.

Managed team of 4 Technical Product Managers.

Created and implemented highly effective and individualized solutions for clients.

Evangelized the benefits of the new offering in development.

Primary tools: JIRA, Visio, Confluence.

IT Project Manager 06/2012 to 04/2013

Whataburger San Antonio, TX

Directed the implementation of JDE financial and HR system enhancements, adding value to the various

departments.

Worked closely with third-party benefits provider and successfully implemented the annual, open

enrollment process and integration to the HR systems, on time and within budget.

Facilitated weekly meetings between IT and business stakeholders to gather requirements and review

delivery progress.

Primary tools: MS Project, Word, Visio.

Contract Business Analyst - Rackspace 03/2012 to 06/2012

Aventine Hill Partners San Antonio, TX

Identified "bottlenecks" and implemented new and improved processes and policies.

Documented process flows and developed requirements for functional improvements and enhancements.

Conducted activity-based analysis of business processes and made recommendations based on the

findings.

Primary tools: JIRA, Word, Visio, Confluence.

Entrepreneur 04/2007 to 02/2012

Burnell Network Unlimited, LLC New Braunfels, TX

Collaborated with my wife to build a strong home-based business that she continues to grow.

Mentored and trained numerous team members, while developing a strong, committed team.

Served as a trainer and speaker for training events that ranged in size from 10 to 700 attendees.

Director 03/1998 to 04/2007

McCoy's Building Supply San Marcos, TX

Managed the 14-person IT team for Help Desk and Application Support, Database Administration and

technical writing.

Created and implemented a Change Management process which led to a 50% improvement in internal

customer satisfaction.

Outlined and streamlined a detailed process for the physical inventory process of 85 retail locations, which

resulted in a .75% reduction in inventory shrink.

Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent

customer needs.

Worked closely with QA to develop use cases, review test cases and track feature bugs.

Inspired and managed the project to develop a data warehouse designed to support Customer

Relationship Management (CRM) efforts.

Development Manager and Product Owner 08/1992 to 03/1998

Autogas Systems, Inc New Braunfels, TX

Oversaw the development, testing, and rollout of a complete suite of convenience store automation

software solutions.

Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis.

Managed and oversaw a team of software developers, providing these individuals with the resources they

needed to be successful.

Effectively handled the communications between in-house software team, clients, and stakeholders.

Provided technical expertise in the pre-sales stream, conducting product demonstrations for potential

customers.

Senior Systems Analyst 07/1989 to 08/1992

MAPCO Petroleum Tulsa, OK

Designed and developed the first DOS-based, Home office system to support multiple stores and multiple

companies, with interfaces to corporate accounting systems.

Developed and delivered software solutions which were sold to convenience store chain which operated

outside of MAPCO's marketing area-sold for $600K.

Team Lead on a team of three software engineers developing and enhancing the convenience store back

office and point-of-sale systems.

Education and Training

Bachelor of Science: Business Management & Business Administration 1975

Oklahoma State University Stillwater, OK, United States

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