Fanessa Gwinn

**** ***** ****

Sharon, South Carolina, 29742

803-***-****

ac48p5@r.postjobfree.com

WORK EXPERIENCE

SITEL, South Carolina

Member Advocate, Nov 2017 – Present

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Customer Care Representative, Aug 2017 – Aug 2017

Confer with customers by telephone or in person to provide information about products or services,

take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Customer Service Agent, Nov 2015 – Mar 2017

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

Resident Care Associate, May 2014 – Oct 2015

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence,

providing companionship, personal care, or help in adjusting to new lifestyles.

Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction

of registered nurses or physiotherapists.

Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or

infant care.

Resident Care Associate, Mar 2012 – Mar 2013

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence,

providing companionship, personal care, or help in adjusting to new lifestyles.

Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction

of registered nurses or physiotherapists.

EDUCATION

York Comprehensive, York, South Carolina

High School Diploma, Jun 1995

ADDITIONAL SKILLS

3037 McCaw Road Sharon, South Carolina, 29742 803-***-**** ac48p5@r.postjobfree.com

Contact this candidate