Customer Service
Resume:
Fanessa Gwinn
Sharon, South Carolina, 29742
*.*****@*****.***
WORK EXPERIENCE
SITEL, South Carolina
Member Advocate, Nov 2017 – Present
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Customer Care Representative, Aug 2017 – Aug 2017
Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Customer Service Agent, Nov 2015 – Mar 2017
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Resident Care Associate, May 2014 – Oct 2015
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Care for individuals or families during periods of incapacitation, family disruption, or convalescence,
providing companionship, personal care, or help in adjusting to new lifestyles.
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction
of registered nurses or physiotherapists.
Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or
infant care.
Resident Care Associate, Mar 2012 – Mar 2013
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Care for individuals or families during periods of incapacitation, family disruption, or convalescence,
providing companionship, personal care, or help in adjusting to new lifestyles.
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction
of registered nurses or physiotherapists.
EDUCATION
York Comprehensive, York, South Carolina
High School Diploma, Jun 1995
ADDITIONAL SKILLS
3037 McCaw Road Sharon, South Carolina, 29742 803-***-**** *.*****@*****.***
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