Manager Sales

UMAR FAROOQ

Fate, Texas ***** 903-***-**** *************@*****.*** linkedin.com/in/umarfarooq903 Highly accomplished retail manager with progressive experience in high-volume, big-box department stores and additional management experience in the convenience store sector. Achieved extraordinary results at every level, consistently driving stores to top performance rankings. Proven expertise in every facet of retail including operations, P&L, inventory, new store development, HR, team building, employee engagement, training, and talent development. WALMART

STORE MANAGER Apr 2016 – Present

Murphy, Texas – 177,000 square feet, 270 employees, $67M in sales Promoted to turn around an underperforming location that had been converted from a neighborhood market into a supercenter. This store was in disarray prior to arrival – customer satisfaction scores were very poor, inventory was growing faster than sales, processes were broken, directives were not being implemented, and it was significantly understaffed (short 3 assistant managers). Built a very talented and motivated leadership team and quickly established this location as one of the top-performing stores in the market and the region.

Increased the store’s total annual sales volume from $62M in 2015 to $65M in 2016, followed by a projected

$67M in 2017 – easily surpassed all sales expectations.

Achieved tremendous improvement in customer satisfaction – drove customer survey scores from 90th to 14th in the entire region (108 stores), improving 10 percentage points in the first 4 months alone.

Drove the store to 1st in the market (10 stores) for customer credit card results, including total number of applications and year-over-year increase – improved a remarkable 117% in 2016 and 179% YTD in 2017.

Increased the store’s profit contribution by $600K in 2016. Implemented new safety initiatives that lowered accident costs to $117K below budget. Reduced inventory shrink by $7K with significant sales growth.

Selected as a pilot store for Uber deliveries and online grocery pickup services in 2017 – drove the store to 1st in the market on the Uber program (4 stores) and a consistent 1st or 2nd on the grocery program (8 stores).

Identified, developed, and promoted 46 top performers to higher-level roles including 1 assistant manager to co-manager, 5 department supervisors to assistant manager, and 40 hourly associates to supervisor.

Selected to participate in the recruitment and selection of assistant managers for the region – partnered with market managers and HR managers to interview 85+ applicants and identify high-potential candidates.

Created a highly successful tool to improve associate retention – this rolled out to all 108 stores in the region and helped lower market turnover from 160% to 124% YTD in 2017.

Ranked in the top 2 in the market for charitable fundraising. Recognized in a local newspaper article as a new store manager who is making a difference in the community. Member of the Chamber of Commerce.

Selected for stretch assignments due to the store’s success including serving as customer credit champion and trainer for the market and providing guidance and support during the remodeling of another location.

Recognized and praised for outstanding customer service, creative thinking, goal-setting ability, dependability, sense of urgency, adaptability, and networking skills on performance evaluations. CO-MANAGER Apr 2014 – Apr 2016

Sachse, Texas – 155,000 square feet, 250 employees, $61M in sales Promoted to open a brand new supercenter in a town that had never had a Walmart before. Worked very closely with the store manager (as the only co-manager at this location) to oversee every aspect of the setup and opening including recruiting and training 250 associates. Executed a highly effective community engagement campaign, including a very successful community fair in the parking lot prior to opening, to win over a town that expressed some concerns about having a Walmart. Opened ahead of schedule and firmly established this store as one of the best in the market.

Drove this new location to 1st overall in the market (10 stores) for sales performance vs. budget – achieved a remarkable 113.4% of the sales plan in 2015 followed by 102.9% in 2016.

Served as the acting store manager for 3 months after the store manager was moved to another location.

Ranked 1st in the market for comp sales improvement over LY with a double-digit increase in the second year

– drove total sales from $54M the first year to $61M in the second.

Implemented and maintained exceptionally high standards throughout the store – drove customer satisfaction scores to a consistent spot in the top 4 in the entire region (108 stores) by the second year.

Surpassed profit expectations by double-digits both years – averaged 111.3% of the profit plan. Maintained inventory shrink well below budget both years ($100K vs. a budget of $370K in 2015).

Achieved and maintained a very high level of employee engagement & morale – drove employee satisfaction scores to 1st overall in the market in the first year (82% vs. the market average of 75%).

Selected as 1 of only 2 stores in the entire company to pilot a CAP program (Customer Availability Process) before it rolled out company-wide 8 months later. Served as the CAP point of contact in the market.

Formally recognized on performance reviews as a results-driven team player and great leader with exceptional operational knowledge, a great sense of urgency, and a strong understanding of company initiatives. ASSISTANT MANAGER Sep 2012 – Apr 2014

Allen, Texas – 178,000 square feet, $71M in sales

Promoted to assistant manager in a big-box, high-volume supercenter after only 6 months as a department supervisor in a smaller-format Neighborhood Market store. Fully accountable for both the general merchandise side of the store and backroom operations (these are normally divided among 2 assistant managers) as well as all hiring store-wide.

Surpassed all expectations for sales and profit contribution – exceeded the 2013 profit target by double-digits

(110% of the profit budget) while driving sales to 103% of plan.

Maintained very high merchandising and service standards at all times; this location served as a “model store” and received numerous visits from top executives, corporate partners, and other VIPs.

Selected as market FIT leader (Field Improvement Training) – trained all stores on new initiatives to improve operational efficiency, in-stock position, and shrink results. Visited all stores to monitor execution.

Recognized on performance reviews as a good leader with knowledge of every area in the store, exceptional organizational skills, great follow-up and follow-through, and a strong sense of urgency. DEPARTMENT MANAGER Feb 2012 – Aug 2012

Plano, Texas – 65,000 square feet (2 floors)

Promoted to open a new concept Neighborhood Market (located in an old Tom Thumb building) with accountability for all grocery operations. Worked very closely with the rest of the leadership team to convert the building and open the store on schedule, despite gaining access to the store a week later than planned due to a permit delay. SALES ASSOCIATE Mar 2011 – Feb 2012

Frisco, Texas – 177,000 square feet

Recruited by an assistant manager to participate in the setup and grand opening of a brand new Walmart supercenter. EXXON

OWNER & GENERAL MANAGER May 2007 – Jan 2011

Tyler, Texas – 15,000 square feet

Assumed control of an unprofitable convenience store & fuel station with a partner and turned it completely around

– remodeled the store, installed new pumps, and successfully tripled the sales volume over the 3+ years while generating more than $100K in annual profit. Received perfect scores (100%) on mystery shops for 16 consecutive months.

ADDITIONAL INFORMATION

Volunteer with Texas Food Bank (2015-2017), Special Olympics (2014-2017), Chandler Nursing Home (2007-2011) Multilingual – fluent in English, Urdu, Hindi, and Punjabi; minimal Spanish and Arabic Associate of Science Degree, Dean’s List – Tyler Junior College Bachelor’s degree in Business Management - American Public University

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