Business system Analyst

ARUN SHANMUGARAJAN

**** * *** ****, ******** AZ *5226 Mobile# +1-480-***-****

Email: ****@*****.*******.***

PROFESSIONAL SUMMARY

Over 9 years of experience in multidisciplinary background comprising of Business Analysis, Data Analysis, Project Management and Business Operations.

Experience in Business Systems Analysis for Online Billing, Customer Information Management for Energy & Utilities domain and Human Resource Information System (HRIS) applications.

Comprehensive knowledge and experience in Customer Information Management, which primarily includes functionalities such as Account Reporting, Statements, Account Administration, Security features, Alert generation, Audit Record and Integration with partner applications.

Extensive experience in HRIS applications and worked on creating reports, dashboards regularly to present to business stakeholders on the employee productivity, attrition, performance reviews, benefits management, talent management, employee engagement initiatives to develop strategies that aligned with business goals.

Worked extensively on Business Requirements Elicitation, Process Modeling, Gap Analysis, Risk Analysis, SWOT Analysis, development of Functional Specifications.

Extensive experience in documenting Business Requirements Document, Functional Requirements Document, System Specification Document, System Interface Requirements, Data Mapping and Requirements Traceability Matrix.

Broad experience in different phases of Software Development Life Cycle namely Analysis, Design, Implementation and Testing.

Excellent skills in facilitating brainstorming sessions, requirements workshop and drive discussion to elicit, facilitate and document business requirements, project scope and business process workflows.

Strong analytical and problem-solving skills, to analyze the functional changes required based on the business requirements to estimate the timeline for deliverables.

Requirements management by conducting requirement reviews, document clear and complete requirements, handle clarifications and track the overall requirement status.

An excellent ability to build, collaborate and maintain cross-functional relationships at all levels of the organization.

Drive discussions with the business leads on project scope and take complete ownership to get the approvals/sign-offs on requirements.

Strong analytical and problem-solving skills, to analyze the business needs and scope management.

Ability to design, develop and implement Ad hoc reports, process workflows, templates that streamlines and improves business process workflows.

Knowledge in Project Management skills that includes Planning, Resource management, Task Allocation and Monitoring progress of the Tasks using MS Project Professional.

Ability to develop strategic metrics to meet the project goals and initiatives and publish dashboard on key findings and metrics to business stakeholders.

Experience in writing Request for Proposals, Statement of Work and Standard Operating Procedures (SOP).

A good understanding on SDLC processes, agile and waterfall methodologies.

Effective in cross-functional and global environments to manage multiple tasks & assignments concurrently.

Excellent written and oral communication with good analytical and inter-personal skills

TECHNICAL SKILLS

Oracle database 11G/10G/9i/8i, PL/SQL, Oracle CCB Pro, Connexo, Pulse/Net Connect, Command Center.

Microsoft Project Professional, @RISK, PeopleSoft, SAP HR, Top Rank, Desire2Learn, Abacus, Aconso, Repex

MS PowerPoint, MS Outlook, MS Excel, MS Word, Dynamics, SharePoint Designer.

WORK EXPERIENCE

Sure Power Consulting – Business Analyst Sep 2017 – Till date

Client: Arizona Public Service (APS) Role: Business System Analyst

Project Description:

Working on core functionalities within client’s Online Billing and Customer Information Management applications:

On boarded customers to a new ERP Oracle CCB Pro platform, that provides enhanced features to Online Billing and Customer Information Management. With this initiative, APS clients had an integrated and consolidated view of APS accounts to view account summary, historical payments and ability to download billing statements.

Enhanced the Online Billing platform to provide administrative features to view/manage account profile, manage payment preferences that includes auto pay set up or single payment based on different payment channels. In addition, to customize preferences to enable energy saving techniques by having low unit price during peak power consumption time. To alert the users on other energy savings plans to subscribe and save based on customer notification preferences.

The Oracle CCB Pro platform maintained the Customer records migrated from the legacy application. In addition, a history of customer profile updates occurred within the same geographic location associated to an Individual’s ID. In addition, it includes the credit rating module that helps to determine the APS client’s payment patterns and associated risks, if any.

Responsibilities as Business Systems Analyst in APS

Responsible for serving as a liaison with the business owners to lead and facilitate the elicitation, prioritization of business initiatives and business requirements including streamlining business workflows and client user experience.

Conducted business discussions, requirement workshops to elicit requirements review and document business requirements.

Scheduled requirement walkthrough sessions to review and get approvals on business requirements from the business stakeholders.

Documented detailed analysis of end-to-end business processes, functional design, workflow mapping and action items, issues and ensured information is accurate and complete.

Managed the entire requirements elicitation and curation process from ongoing to implementation.

Delivered initiatives aiming at Cost Optimization and Operational Efficiency such as Straight Through processing which reduced the client onboarding timelines.

Collaborated with cross-functional enterprise wide teams to facilitate development of functional design and any user experience related workflows.

Responsible migrating the existing clients to the new platform and review if there are any failure is systematic onboarding.

Worked with the IT team to validate if the test scenarios are aligned and traceable to business requirements.

University of Arizona – Graduate Teaching Assistant Aug 2016 – May 2017

Project Description:

Worked as Graduate Teaching Assistant to Director of Engineering Management program.

Develop training material, course workbook to assist Director of Engineering Management program.

Design various course templates, conduct in class quizzes, monitor in class examinations and conduct classes during Professor’s absence.

Develop a question library for automated online quizzes through Desire2Learn portal.

Responsibilities as Graduate Teaching Assistant in UofA

Served as a liaison between Professor and Students of Engineering Management class.

To enhance the course infrastructure by using various analytical tools and decision engine.

Hold office hours to help junior students with course clarifications and grade assessments, examinations, projects and assignments.

Accenture Ltd. – Senior Analyst Human Resources Oct 2011 – Jan 2015

Project Description:

Worked as Senior Analyst Human Resources on SAP HR and PeopleSoft applications.

The HRIS platforms enabled to manage employee management from Onboarding to Exit management. The core functionalities of SAP HR and PeopleSoft includes employee ID creation, employee profile management, performance management, payroll, incentives & deductions, benefits management, exit management and full and final settlement.

The scope of the effort was to manage the employee data consistently for a business group of 700+ employees. The HRIS tools enabled to create reports at regular intervals and present to business stakeholders on the employee productivity, attrition, performance reviews, benefits management, talent management, employee engagement initiatives to develop strategies that aligned with business goals.

Collaborate with cross functional teams and business to understand the changing business requirements and share key metrics required with the business stakeholders to determine if any additional enhancements are required to the HRIS tools.

Responsibilities as Senior Analyst Human Resources in Accenture

Responsible for serving as a liaison with the business leads and employees to prioritize business initiatives and design the strategic goals for a calendar year.

Conducted business discussions to elicit requirements and understand if any changes are required for HR operations standard procedure with a focus on innovation, streamlining and automation of processes.

Documented requirements to update the enhancements and manage employee records to ensure data accuracy and integrity.

Developed periodic HRIS audit reports, dashboard that helped to streamline the existing processes.

Worked with the development teams to manage seamless dataflow from /to HRIS tools through system integrations and provided feedback to streamline processes.

Achievements

Recognized 22 times in my tenure for outstanding deliverables and presented Culture Spot Award.

Integrated five new projects to Accenture’s culture, Consistent in Attrition control, Streamline HR Processes. Zero error in Performance Management, HRT/Self-service adoption, Gender Sensitization training for Global development.

Vertex Customer Solutions Pvt., Ltd. – HR Analyst May 2010 – Oct 2011

Project Description:

Worked as Human Resources Analyst on Microsoft Dynamics application.

The HRIS platforms enabled to manage employee management from Onboarding to Exit management. The core functionalities of MS Dynamics includes employee ID creation, employee profile management, performance management, payroll, incentives & deductions, benefits management, exit management and full and final settlement.

The scope of the effort was to manage the employee data consistently for a business group of 900+ employees. The HRIS tools enabled to create reports at regular intervals and present to business stakeholders on the employee productivity, attrition, performance reviews, employee engagement surveys that helped to develop strategies to align business goals aligned with employees.

Collaborate with cross functional teams and business to understand the changing business requirements and share key metrics required with the business stakeholders to determine if any additional enhancements are required to the HRIS tools.

Responsibilities as a HR Analyst in Vertex

Responsible for serving as a catalyst with the business leads and employees to create and prioritize strategic goals for a calendar year.

Facilitated business workshops, discussions to elicit requirements and understand if any changes are required for existing HR operations and value creation initiatives.

Created HRIS reports, dashboards, to present the problem areas to business stakeholders to take action and drive strategic initiatives.

Worked to groom new hires on the existing policies, procedure and the access to HRIS systems.

Worked with the development team to create the HR intranet portal for internal employees.

PREVIOUS ASSIGNMENTS

Siga Consultancy Services Pvt., Ltd. - Human Resources Analyst Dec 2008 – Apr 2010

Optimus Global Services Pvt., Ltd. - Team Lead Business Operations Sep 2007 – Dec 2008

Sutherland Global Services Pvt., Ltd - Customer Support Executive Nov 2005 – May 2007

EDUCATION

University of Arizona Jan 2016 - May 2017

Master’s in Engineering Management [CGPA – 3.81]

Madurai Kamaraj University

Master’s in Business Administration [CGPA – 3.90] Jul 2003 - Apr 2005

Bachelor’s in Computer Science Jul 2000 - Apr 2003

References to be provided on request.

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