Roshanta Bell ***** Bush Sage Drive • Cypress, Texas 77429• 346-***-****• ac48lz@r.postjobfree.com

Summary

Clerical and Customer Service Professional skilled in call center practices, legal records processing, and Health Information Management. Knowledgeable of all HIPAA and record keeping procedures. A motivated leader with strong prioritization abilities. Recognized by previous employers for excellent performance.

Experience

Keais Records Retrieval February 2016 – June 2017

PRODUCTION SPECIALIST

■ Maintain high quality of records production distribution.

■ Receive, distribute and log in incoming mail.

■ Scrutinize, package, distribute and quality check all records before delivery.

■ MR8, Outlook, Microsoft Word and Excel

Legal Partners, LP July 2015 – February 2016

RECORDS PROCESSING SPECIALIST

■ Maintain high quality of records production distribution.

■ Receive, distribute and log incoming mail.

■ Manually process over 150-175 records daily.

■ Scrutinize, package, distribute and quality check all records before delivery.

■ Office supply inventory coordinator.

■ Neopost, Microsoft Word, Excel, and Outlook, as well as a company, invented 4D program experience.

THE MARKER GROUP, INC May 2014-December 2014

EXPEDITOR/POC/RECORDS PROCESSING SPECIALIST

■ Monitored and enhanced employee performance by monitoring AHT, call notations, and custodian responses.

■ Assisted immediate supervisor with administrative duties.

■ Assigned calls to over 55 employees via Avaya based system.

■Complied with HIPAA policies and procedure.

■ Utilized multi-line phone system and voicemail to contact over 75 custodians of records daily.

■ Utilized various forms of contact to collect on Subpoena/LOR request for records.

■ Made use of Muse, Lite Base, MillerIce, Outlook and all Microsoft Office programs, PDF Converter Professional, and MR7 and MR8 programs.

■ Composed department protocol.

■ Scanned medical, billing, mental health, employment, and various other personal records.

■ Reviewed records of mental health history.

CCR, INC. July 2013-February 2014

ALTERNATE ADMINISTRATOR

■ Process organizes and directs the Agency’s ongoing business

■ Employ or contract with qualified personnel per regulatory requirements

■ Assures accuracy of billing procedures

■ Uniformly enforces policies and procedures ensures adequate staff education and evaluations

■ Designs/redesigns care and services to respond to the needs of patients/caregivers

SPO FAMILY CARE CLINIC/SOUTHWEST FAMILY CLINIC November 2012-February 2014

BILLING MANAGER/OFFICE MANAGER

■ Process daily claims and rejections through the clearinghouse.

■ Ensured adequate number of staff was available to complete daily tasks.

■ Post daily payments into the computer database.

■ Provided direct supervision of two employees.

■ Works on Kareo, Collaborated, Practice Fusion, Medisoft, Availity, and most insurance websites.

■ Familiar with coinsurance, deductibles, and managed care adjustments.

■ Scheduled appointments and meetings, sort mail.

■ Process, organized, and direct the Clinic’s ongoing business.

■ Employed and contract with qualified personnel per regulatory requirements.

■ Uniformly enforced policies and procedures.

■ Contact Physician’s offices regarding medical records and referrals.

Education

Colorado Technical University Anticipated Graduation March 2021

Bachelors in Business Management

Remington College Graduation November 2013

Medical Billing and Coding

Contact this candidate