Manager Customer Service

Roshanta Bell ***** Bush Sage Drive • Cypress, Texas 77429• 346-***-****• ********.****@*****.***

Summary

Clerical and Customer Service Professional skilled in call center practices, legal records processing, and Health Information Management. Knowledgeable of all HIPAA and record keeping procedures. A motivated leader with strong prioritization abilities. Recognized by previous employers for excellent performance.

Experience

Keais Records Retrieval February 2016 – June 2017

PRODUCTION SPECIALIST

■ Maintain high quality of records production distribution.

■ Receive, distribute and log in incoming mail.

■ Scrutinize, package, distribute and quality check all records before delivery.

■ MR8, Outlook, Microsoft Word and Excel

Legal Partners, LP July 2015 – February 2016

RECORDS PROCESSING SPECIALIST

■ Maintain high quality of records production distribution.

■ Receive, distribute and log incoming mail.

■ Manually process over 150-175 records daily.

■ Scrutinize, package, distribute and quality check all records before delivery.

■ Office supply inventory coordinator.

■ Neopost, Microsoft Word, Excel, and Outlook, as well as a company, invented 4D program experience.

THE MARKER GROUP, INC May 2014-December 2014

EXPEDITOR/POC/RECORDS PROCESSING SPECIALIST

■ Monitored and enhanced employee performance by monitoring AHT, call notations, and custodian responses.

■ Assisted immediate supervisor with administrative duties.

■ Assigned calls to over 55 employees via Avaya based system.

■Complied with HIPAA policies and procedure.

■ Utilized multi-line phone system and voicemail to contact over 75 custodians of records daily.

■ Utilized various forms of contact to collect on Subpoena/LOR request for records.

■ Made use of Muse, Lite Base, MillerIce, Outlook and all Microsoft Office programs, PDF Converter Professional, and MR7 and MR8 programs.

■ Composed department protocol.

■ Scanned medical, billing, mental health, employment, and various other personal records.

■ Reviewed records of mental health history.

CCR, INC. July 2013-February 2014

ALTERNATE ADMINISTRATOR

■ Process organizes and directs the Agency’s ongoing business

■ Employ or contract with qualified personnel per regulatory requirements

■ Assures accuracy of billing procedures

■ Uniformly enforces policies and procedures ensures adequate staff education and evaluations

■ Designs/redesigns care and services to respond to the needs of patients/caregivers

SPO FAMILY CARE CLINIC/SOUTHWEST FAMILY CLINIC November 2012-February 2014

BILLING MANAGER/OFFICE MANAGER

■ Process daily claims and rejections through the clearinghouse.

■ Ensured adequate number of staff was available to complete daily tasks.

■ Post daily payments into the computer database.

■ Provided direct supervision of two employees.

■ Works on Kareo, Collaborated, Practice Fusion, Medisoft, Availity, and most insurance websites.

■ Familiar with coinsurance, deductibles, and managed care adjustments.

■ Scheduled appointments and meetings, sort mail.

■ Process, organized, and direct the Clinic’s ongoing business.

■ Employed and contract with qualified personnel per regulatory requirements.

■ Uniformly enforced policies and procedures.

■ Contact Physician’s offices regarding medical records and referrals.

Education

Colorado Technical University Anticipated Graduation March 2021

Bachelors in Business Management

Remington College Graduation November 2013

Medical Billing and Coding

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