Customer Service Administrative Assistant
Resume:
LINDA SNYDER
Palmetto, FL 34221
***************@*****.***
Objective: A highly competent business professional with a well-developed background as an
Administrative Assistant and Customer Service Representative. Concentration on quality and attention to detail. Both a team player and a strong individual contributor capable of working with minimal direction. I strive for a position that will enable me to use my strong organizational skills, professional background and my ability to work well with people.
Work History: The City of Bradenton Housing Authority
2002 9th Avenue East
Bradenton, FL 34208
01/2016 to 01/2018
Administrative Assistant/Front Desk Receptionist
My job was to be the friendly, helpful person at the front desk. Responsibilities included
taking monthly rent payments and closing the cash drawer for deposits. I assisted all walk-ins with paperwork, answering questions and providing applications for housing. I assisted the Executive Director with spreadsheets, scanning, faxing, filing, calling vendors for service calls and keeping track of employee time and benefits. I also prepared bills for accounts payable, issued purchase orders and ordered supplies.
Employer: Northeastern Regional Information Center –BOCES, Working for School Districts
900 Watervliet-Shaker Road
Albany, NY 12205
10/2013 to 09/2015
Administrative Assistant I
This position consisted of providing support to the directors of the 12 Regional Information Centers across New York State. Responsibilities included arranging meetings, setting up hotel room blocks, arranging for meals and guests as well as taking the meeting minutes. Responsibilities also included the Technology Awareness Day event and the 12 Regional Information Centers pooled budgets. I also assisted the Support Staff Unit with spreadsheets and purchase orders.
Employer: New York State Bar Association
One Elk Street
Albany, NY 12207
12/2009 to 10/2013
Administrative Assistant to the Office of Bar Services
This position consisted of providing support to the Bar Services Department and other departments as needed. Responsibilities included assisting in the planning and implementation of meetings for the Bar Services Department; arranging meetings for assigned NYSBA committees; providing reception coverage; maintaining website pages, and providing administrative support to other departments as needed. Other duties included mail, phones, drafting correspondence, making travel arrangements, processing meeting registrations, creating program brochures /flyers and assisting walk-in clients.
Assistant to the Registrar
Customer Service Assistant for the Continuing Legal Education & Reception Desk
Responsible for Processing CLE Orders; Responsible for Registering Attorney’s for CLE Seminars; Assisting the CLE Registrar; Assisting at the Reception Desk; Customer Service Support; Assisting with Tuition Assistance Application Forms; Assisting at Event Seminars
Employer: Benetech, Inc.
1 Dodge Street
Wynantskill, NY 12198
12/1998 – 5/2009
Claims Supervisor
Supervisor of Flexible Spending Claims / Health Reimbursement Accounts
Responsible for Entering Deposits / Issuing Checks; Medical / Dental Claims Processor
Resource Call Center / Customer Service Representative; Enrollments Processor
Monthly Reports Processor; Responsible for Updating Provider Files; Employee Trainer
Customer Service Representative and Medical / Dental Claims Processor
Customer Service; Processed Medical / Dental Claims for Self Insured Employers
Processed Flexible Spending Claims; Processed Enrollment Applications and Monthly Billing / Invoices; Assisted Workers Compensation and Medical Billing Departments
Education: Bryant & Stratton College Hudson Valley Community College
NYS License for Life, Accident & Health Successfully Completed 11 Credit Hours
Blue Cross and Blue Shield of NENY Graduate of South Colonie Central High
Completed Course in Medical Terminology
Skill Sets: Windows Outlook
Microsoft Word Some Power Point Experience
Excel
Reference: Mark Wilson New York State Bar Association
One Elk Street
Albany, NY 12207
518-***-**** (cell)
Letters of recommendation provided upon request.
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