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Software Engineer Support

Rock Hill, South Carolina, 29732, United States
April 24, 2018

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Nancy C. Love

**** ****** **** **** ****, SC ****2 704-***-****


Solutions and results oriented professional with more than 20 years of mainframe software development and business analysis experience in the healthcare, property/casualty, financial and retail industries. An extensive professional background which encompasses a passion for problem solving, critical thinking, technical knowledge, excellent analytical skills and interpersonal skills. Outstanding integration testing, system testing, regression testing and user acceptance testing (UAT).


COBOL/COBOL II, TSO/ISPF/JCL, File-AID, DumpMaster, SQL/DB2, Endevor, VSAM, CMOD, SPUFI, IMS, MQ, QMF, FreezeFrame, Xpediter, SmartTest, IDMS, ADSO, CICS, APS, Easytreive, ChangeMan, Telon, FTP, ZEKE, SDLC, InterTest, CA-View, Systems Analysis, IBM zLinux, MS Visio, MS Office, SalesForce, SharePoint, HP ALM (QualityCenter), FTP, ServiceNow, ASC X12


MBA, Management, Winthrop University

BS, Business Administration, Concentration: Accounting and Economics, Winthrop University


TM Floyd & Company 8/2016 – 2/2018

Mainframe Analyst/Developer

On assignment at Blue Cross Blue Shield Association (BCBSA):

Worked offsite at TM Floyd & Company Development Center in Charlotte, NC, for the BCBSA PlanConnexion team

Provided 24x7 primary support for PlanConnexion production and test environments for 30 client plans

Developed and implemented standard and custom processes for new clients on PlanConnexion’s platform

Created test scripts to ensure Plan functions are compliant and coded to standards

Performed integration, system and user acceptance testing (UAT) ServiceNow

Modified processes for enhancement requests submitted by clients

Researched and resolved issues reported by clients

Provided support for the semiannual installation of the ITS software release

Implemented the initial and ongoing data extracts and loads from DB2 to vendor software for client reporting

Used JCL, COBOL, DB2, VSAM, SQL, MQSeries, FTP, NDM, Easytrieve Plus, DumpMaster, SPUFI, QMF, ZEKE, CA-View, SDSF, and Endevor

Lowe’s Companies Inc. 1/2015 – 8/2016

Software Engineer

Designed, analyzed, implemented, and provided on-call support for extended purchase plan (EPP) system for the sales and services fulfillment team using DB2, SPUFI, COBOL, JCL, MQ, file transfer, Teradata and SharePoint

Created test scripts for Teradata function for extended purchase plan (EPP) project

Performed system and user acceptance testing (UAT) to validate Teradata requirements

BlueCross BlueShield of South Carolina 1/2003 – 10/2014

Systems Analyst/Programmer Analyst/Senior Application Developer

Analyzed, developed, and tested software for OD390 upgrade to CMOD using COBOL, DB2, and JCL

Designed, analyzed, tested and implemented software, and provided on-call support for the Membership and Billing Strategic and Tactical Development teams and TRICARE Department of Defense and Defense Health Agency Settlement System using DB2, QMF, FreezeFrame, COBOL, CICS, DumpMaster, IMS, Endevor, MQ, APS, JCL, and ASC X12

Used Easytrieve for ad hoc reporting

Created test scripts for TRICARE Department of Defense and Defense Health Agency CMOD process

Performed integration, system and user acceptance testing (UAT) to ensure business requirements were obtained HP ALM (Quality Center)

Supported and provided analysis, coding, testing, implementation, on-call support, and customer support for the TRICARE Healthcare Adjudication System and TRICARE Dual

Eligible Fiscal Intermediary Contract (TDEFIC)

Assisted junior team members with coding and analysis and assisted team leader

Royal and SunAlliance Company, Charlotte, NC 9/1996 – 11/2002

Systems Analyst

Maintained application support for Homeowner and Claim Systems utilizing COBOL II, TELON, IMS, CICS, DB2, APS, InterTest, and Endevor.

Tested new releases of Endevor, CICS, and operation system (OS/390) to determine impact on Claim System

Modified and implemented changes to “Statutory” and “State Call” programs on timely basis to alleviated fines and penalties

Assisted in integration and conversion reflecting merger activity

Analyzed, modified and verified changes made to programs, VSAM files, copybooks, screens and JCL

Assisted in IMS to DB2 conversion

ONCALL support of Claim System

Mecklenburg County, Charlotte, NC 9/1995 - 9/1996

Programmer Analyst

Maintained and supported Engineering and Building Standards Systems

Participated in conversion of Accounting System from IMS to DB2

CHF Industries, Charlotte, NC 9/1989 – 9/1995

Programmer Analyst

Provided maintenance and analysis on A/R, A/P and General Ledger Systems

Designed, coded and implemented specialized programs for Cost Accounting department

York Technical College, Rock Hill, SC Part-time Accounting Instructor 8/1986 – 8/1990

Elevation Church, Volunteer Data Team, Rock Hill, SC 9/2017 – 3/2018

Data team utilizing Salesforce

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