Customer Service
Resume:
Leslie Wells
**********@*****.***
Phone Number: 302-***-****
Customer Service Representative
Willing to take on additional responsibilities and challenges
Displays excellent time management with high attention to detail
Works effectively as a team member
Possess effective planning, organizational, communication, presentation and interpersonal skills
Professional known for making managerial decisions, using discretion and processing highly confidential information
Work Experience
Customer Service Associate
Sallie Mae
Newark, DE
September 2017-February 2018
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Getting Information
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Processing Information
Resolving Conflicts and Negotiating with Others
Experience with: Autodialing systems, Automatic call distribution ACD system, Avaya software, Customer account management software, Customer complaint ticketing management software, Customer service and support software, Data entry software, Desktop computers, LexisNexis software, Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Word, Unified messaging software
Emergency Communications Operator (ECO)
AAA Club Alliance, Inc.
Wilmington, DE
June 2014-June 2017
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information
Provide relay service for hearing-impaired users
Promote company products, services, and savings plans when appropriate
Resolving Conflicts and Negotiating with Others
Documenting/Recording Information
Making Decisions and Solving Problems
Coaching and Developing Others
Evaluating Information to Determine Compliance with Standards
Experience with: Copy machines, Data entry software, Microsoft Office software, Multiline telephone systems, Personal computers, Secure voice equipment, Telephone headsets, Telephone switchboards
Nurse Assistant
Delaware Psychiatric Cntr
New Castle, DE
September 2004-December 2013
Provide basic patient care under direction of nursing staff. Perform duties such as feed, bathe, dress, groom, or move patients, or change linens. May transfer or transport patients.
Military Service
November 1996-October 2003: US Army
Managed up to nine employees; trained employees on various types of construction equipment; supervised construction projects; Primary Leadership Development Course, Exemplary Grad, 2002
Education
Associate's Degree, Nursing
Delaware Technical and Community College
Newark, DE
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