Microsoft Office Manager

Mileah Elder

** ******* ****, *** *

Cortland, NY 13045

Mobile: 248-***-****

Email: ***********@*****.***

Experience

Blue Cross Blue Shield of Michigan Detroit, MI 10/2010-2/2018

Group Billing Production Utility Clerk IV

Provide data entry and membership changes for Medicare Advantage members. Analyze and resolve membership issues and provide strong verbal and written correspondence to group representatives by phone and email. Maintain file systems, destroy dated records and adhere to all laws and corporate policies regarding the handling and processing of personal health information. Provide on the job training for direct reports. Proficiency as a typist. Proficient in Microsoft Office Suite.

Internal Revenue Service Detroit, MI 11/2003-4/2006

Management Assistant, Office of Employee Protection

Provide administrative support for IRS agents. Input employee payroll. Generate memorandum, control manager’s calendar, and arrangements for travel. Order office supplies, submit repair orders for equipment. Answer telephone and email inquiries. Maintain file systems, destroy dated records and adhere to all laws and corporate policies regarding the handling and processing of personal health information. Experienced in Microsoft Office Suite. Strong analytical skills and adept in public speaking, building morale.

Department of Homeland Security Detroit Metro Airport 8/2002-11/2003

Lead, Acting Supervisor Transportation Security Screener

Consistently provide world class customer service and ensure safety to the traveling public. Gather, analyze, and record critical information regarding day to day operations to ensure safety protocol is enforced. Supervise 50 employees and conduct daily briefings, maintain employee time records. Maintain vigilant observation of traveling public and ensure resolution of issues throughout the screening process. Master X-ray Technician status. Calibrate machines daily and record findings. Provide on the job training for staff. Write and distribute instruction manuals to train staff and encourage professional advancement of direct reports. Exercise crisis management skills and support local law enforcement officers in protecting citizens at home and abroad.

Precision Cleaning Services Cortland, NY 6/1987- 8/2002

Owner

Self employed business providing cleaning services for professional and residential buildings. Negotiate contracts for new business, expedite supplies, recruit new staff and provide on the job training, maintain staff pay checks and work schedules. Supervised 25 employees.

Education and Achievements

Lawrence Tech University, Degree 2016 Green Belt Six Sigma Lean

Lawrence Tech University, Degree 2016 Black Belt

Columbus State Community College, Certification 2000 Pharmacy Technician

McEvoy Vocational School, Diploma 1987 Commercial Art/ Photography References

References

Chelanda Stevenson,BCBSM Manager 313-***-****

Ashley Khan, BCBSM Team Leader 313-***-****

Gary Stecker, BCBSM Team Leader 313-***-****

Contact this candidate