Customer Service Microsoft Office

Beth I. BERNSTEIN

*** ******* ***. ***. ** ● Brooklyn, NY 11224 ● 917-***-****● ****.***********@*****.***

PROFILE Results orientated, dependable professional experienced in customer service. Works well independently as well as part of a team. Excellent communication skills as well as strong organizational, interpersonal and time management skills. Excels in fast paced environments and has the ability to prioritize, multi-task, and interact with a diverse population.

EDUCATION Touro College Brooklyn, NY

Bachelor of Arts in Psychology June 2013

HONORS: Dean’s List (2012, 2013)

Kingsborough Community College Brooklyn, NY

Associates Degree in Liberal Arts January 2008

EXPERIENCE

Babies R Us, Brooklyn, NY – Department Supervisor 2012 – Present

Evaluate associate's performance; coach them on performance-related problems, and on their general development.

Provide training to associates on a one-to-one basis on Guest service, Product knowledge, Merchandising, selling skills, safe merchandising techniques, and use of equipment.

Drive sales through activities such as guest engagement, product demonstrations, and suggestion selling in order to maximize the value of each guest visit.

Preserve Company assets by controlling labor costs & risk exposure.

Babies R Us, Brooklyn, NY – Price and Signage Specialist 2010-2012

Responsible for the pricing and signage of store merchandise

Organized weekly Promotional Snapshot Calendar compliance reviews, weekly price changes, clearance signing, apparel signing, and ticket maintenance.

Babies R Us, Brooklyn, NY – Retail Associate / Money Counter 2006-2010

Followed store policies and procedures, and applied a high degree of accuracy to process transactions in a timely manner.

Ensured exceptional levels of customer service were met and maintained.

Greeted patrons as they entered the store and carried out sales transactions.

Balanced store safe and cash drawers daily.

Audited cash receipts of other cashiers.

Compiled reports and records of daily transactions.

SKILLS

Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook); Management skills; Able to identify others' strengths & assign work accordingly; Excellent Leadership and Customer Service skills

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