Customer Service Management

CURRICULUM VITAE OF QHAMA YOLANDA NTINGASHE

PERSONAL DETAILS

Surname : Ntingashe

First name(s) : Yolanda Qhama

Identity Number : 901-***-**** 081

Gender : Female

Home Language : Isixhosa

Other Language : English, Isizulu

Nationality : South African

Email Address : ***********@*****.***

Postal Address : 233 Baduza Street

Emmangweni

Tembisa

1632

Contact Number : 073-****-***

EDUCATIONAL QUALIFICATION

School Attended : Imizamo High School

Highest Grade Passed : Grade 12

Year : 2008

Subjects Passed : Accounting, Mathematics Literacy, English, Xhosa,

Business Studies, Life Orientation and Tourism

TERTIARY QUALIFICATION

Name of Institution : Walter Sisulu University

Course : Tourism Management

Year Obtained : 2017

Qualification : National Diploma in Tourism Management

Subject : Communications I, Conversational French I

End user computing I, Marketing for Tourism I

Destination I, Arithmetic for tourism, Introduction to tourism development, Introduction to management, Air Travel, Applied Management, Travel Agency Operations, Law for Tourism II, Media and Public relations, Personnel Management Financial Management, Destination II, Marketing for Tourism II, Tourist Guiding I, Tourism Development II, Travel and Tourism Management III, Destination III, Tourist Guiding II, Tourism Development III.

WORK EXPERIENCE

Name of the Company : Tourism KwaZulu Natal (O.R Tambo Satellite office)

Position : Information Officer

Duration : 04 September 2017- Currently

DUTIES PERFOMED

: Giving out information about KZN as a whole

Compiling stats

Making Bookings and responding to email enquiries

Daily administrative task

Company name : Midrand Conference Centre and Villa Tuscan WeddingVillage

Position : Guest House Manager, Wedding and Function Coordinator

Duration : 10 October 2014 to December 2016

DUTIES PERFOMED : Checking in Guest

Assisting in Expo’s

Checking quotations

Filing of documents

Daily administrative task

Assisting in weddings

Telephonically take customers through service process

Reason for living : End of Contract

Name of the Company : Department of Social Development

Position Held : in- Service Trainee

Period : January 2013- October 2014

DUTIES PERFORMED

: Compilation of Statistics

Pre-screening

Report writing

Data capturing

Keep record of all incoming and outgoing documents

Doing home visits

Taking applications

Taking of fingerprints

COMPUTER SKILLS

•Microsoft word

•Microsoft outlook

•Power point

•Microsoft excel

•Microsoft access

OFFICE PROCEDURES

•Attention to detail/ filing

•Punctual and reliable

•Can work without supervision

•Ability to cope and work under pressure

•Able to work as part of a team

•Having a patient outlook

•Client orientation and Customer Service

SKILL GAINED

•Numerical skills

•Interpersonal skills

•Self-management

•Client liaison

•Client support

•Time management

•Communication Skill

•Deal with customer in a professional manner in strict accordance with culture and quality standards

•Work as a team player, sharing necessary information and assisting other team members where possible

•Be personally for reaching set target

REFERENCES

Name of Company : Midrand Conference Centre

Contact Person : Ms P Zondo

Position : Reservationist

Contact Number : 011-***-**** / 079-***-****

Name of Company : Department of Social Development

Contact Person : Ms Winnie Maduma

Position : Supervisor

Contact Number : 035-***-**** /39

Name of Company : Tourism Kwazulu Natal

Contact Person : Mr Robert Ndlela

Position : Information Officer

Contact Number : 084-***-****/ 011-***-****

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