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Customer Service Manager

Location:
Johannesburg, GP, South Africa
Salary:
15000
Posted:
April 24, 2018

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Resume:

Curriculum Vitae Address: **** Phase * Joskei Braamfischerville Ms. Lerato Mogorosi 1875

Email: ac48iv@r.postjobfree.com

Contact detail: 062-*******

PERSONAL DETAILS

Name and Surname

Lerato Mogorosi

Nationality

South African

ID number/Date of Birth

830**********

Gender

Female

Marital Status

Single

Race

Black

Health

Good

Languages

English, Setswana,Sepedi,Sesotho and Zulu

Notice Period:

Immediately

Personal attributes

Ethical and high integrity, Strategic and innovative Thinking good leadership skills, problem solving and conflict management skills, ability to adapt to new situations, willing and able to take initiatives, good communication skills, presentation skills planning and organizing skills, team player.

To achieve career growth within business areas, though a holistic. Understanding of business operations while enhancing the knowledge obtained though my studies (BCOM General) Degree. I registered to study towards a BCOM General Degree because I recognized a need to increase the possibility of expanding my work experience outside the field of Marketing and business where I have been involved for many years. The BCOM Degree is providing me with the theory to understanding holistic business approach. I now require the practical exposure to gain experience to appropriately merge the theory from Management certificate and BCOM General studies to a practical environment. The commitment and dedication in my current position and in previous positions through the years coupled with high level of commitment and dedication. I am looking for an opportunity to enhance my career development through acquiring exposure in the areas leadership, marketing and administration

SUMMARY EDUCATION HISTORY

YEAR

QUALIFICATION

INSTITUTION

2013-2014

Certificate in General Management

Centurion Academy

2015

B.com General in progress

Regent Business School

COMPUTER LITERACY

MS Office Suite

Excel

Ms Word

Access, Outlook

PowerPoint

Internet explorer

SUMMARY EMPLOYMENT HISTORY

Period

Position held

Employer

01 May 2015 - Current

Post Graduate Student advisor

MANCOSA

01 Sep 2015– April 2015

Undergraduate Student Advisor

MANCOSA

April 2012 – Oct 2014

Shesha books supervisor/Dispatch team leader

MANCOSA

01 Sep 2011-31 August 2012

Marketing Assistant

MANCOSA

01 Feb 2008-31 Dec 2009

Receptionist/Admin Clerk

MANCOSA

01 Jul-31 January 2008

General worker/Cleaner

MANCOSA

01 Nov-01 Jul 2001

Receptionist

Church of Scientology

DETAILED CAREER HISTORY

Employer

MANCOSA

01 May 2015 - Current

Position

Post Graduate Student advisor

Duties and responsibilities

Processing student registration and meet target as per company standards, build and promote the image of the institutions brand with the aim of increasing the institution enrolment numbers. Student enrolment by following all the registration process in place, and advise student on the correct programmes, by finding their dreams.

Compilation of monthly, quarterly and annual accounts

Capturing student information on the data base

Follow up all incoming enquiries and email

Meet all set target

Ensure effective and sufficient customer service all the times

Provide service excellent with the aim of increasing the number of institution students

Doing follow ups by bringing an increase accessibility and ease of access

Coordinating workshops

Invigilating at the exams

Receiving cash payment and writing receipt for students

Employer

Mancosa

01 Sep 2015– April 2015

Position held

Undergraduate Student Advisor

Duties and responsibilities

Processing student registration and meet target as per company standards, build and promote the image of the institutions brand with the aim of increasing the institution enrolment numbers. Student enrolment by following all the registration process in place, and advise student on the correct programmes, by finding their dreams.

Compilation of monthly, quarterly and annual accounts

Capturing student information on the data base

Follow up all incoming enquiries and email

Meet all set target

Ensure effective and sufficient customer service all the times

Provide service excellent with the aim of increasing the number of institution students

Doing follow ups by bringing an increase accessibility and ease of access

Coordinating workshops

Invigilating at the exams

Receiving cash payment and writing receipt for students

Reason for leaving

Promoted

Employer

MANCOSA

April 2012 – Oct 2014

Position held

Shesha books supervisor/Dispatch team leader

Duties and responsibilities

Assisting with the preparation of Annual Financial Statements

Providing reports as required by Management and Statistics including presentations.

Extensive knowledge of reconciliations

Doing integrity check of month end reconciliations of the Organization

Receiving and checking of incoming stock of books

Responsible of ordering of modules

Responsible of check whether my team are sending the correct books to the student

Responsible for responding to dispatch email on a daily basis

Capturing outgoing parcels

Reason for leaving

Promoted

Employer

MANCOSA

01 Feb 2008-31 Dec 2009

Position held

Receptionist

Duties and responsibilities

Taking calls and transfer accordingly

going to Schools to give presentations about Programmes that we offer

Arranging for open days

invigilating at the exams

Preparation of Acquisition Register

Preparation of Assets disposal register

Full function of all reconciliations of all students that registered.

Making appointments with different companies to give a presentation about different programmes that

My organization offer.

Assisting with arranging for the school meetings and exhibitions’

Assist with any duties assigned by the Office Manager

Assist with the library functions,helping students photocopying,counting and receipting copies

Capturing onto the data base

Reason for leaving

Promoted

Employer

MANCOSA

01 Sep 2011-31 August 2012

Position held

Marketing Assistant

Duties and responsibilities

Going to expo centres advising student about programme offered at our institutions

going to Schools to give presentations about Programmes that we offer

Arranging for open days

invigilating at the exams

Preparation of Acquisition Register.

Preparation of Assets disposal register.

Full function of all reconciliations of all student that registered.

Making appointments with different companies to give a presentation about different programmes that my organization offer.

Assisting with arranging for the school meetings and exihibitions

Reason for leaving

Promoted

PERSONAL ATTRIBUTES

Self-motivated

Coaching/mentoring skills

Analytical skills

Presentation skills

People Management Skills

Organizational skills

Ability to handle pressure and meet deadlines

Conflict resolution and negotiation skills

Report Writing

Willing to learn

Communication skills

Attention to detail and accuracy

Management and organizational skills

Ability to interact with colleagues

Adapt to new environment easily

REFERENCES

1.Rabana Modisaemang

MANCOSA

HOD

Cell no : 083-***-****

2.Mr Alex Narchiah

Team Leader

MANCOSA

Cell no : 072-***-****

3.Mr Vincent

Manager

MANCOSA

Contact no : 087-***-****



Contact this candidate