Customer Service Sales

María Rondón

**** ******* *** *** *

Miami Beach, Fl, USA 33141

Tel: 786-***-**** Email: ***********@*****.***

Profile:

A motivated and enthusiastic worker with 11 years of experience in customer service, sales, logistic transport and warehouse operations that thrives under pressure situations while being a team player whose professional aim is working with passionate coworkers, focused on providing top quality service in the field of sales, transport, general operations and customer service. Ability to understand the freight forward business and effectively communicating with vendors and clients. Exceptional problem-solving abilities, great work ethic and a willingness to do what needs to be done

Education:

Florida Foreign Trade Association Jul 2010 ~ Aug 2010 How to Get Started In Import and Export

Florida Institute of Technology Jan 2001 ~ Dec 2001 International Business, Business

Brevard Community College Aug 1999 ~ Dec 2000

A.A

ELS Language Center Oct 1997 ~ Jun 1999

English

High School Graduate, Altamira Oct 1993 ~ Jul 1997 High School

Experience:

Innovando Julio 2016 – Abril 2018

General Manager

Direct and coordinate activities, organize and create a structure for daily tasks and communication. Management of suppliers and customers, order verification, verification of payments made to confirm deliveries of orders to customers. Revision of sales personnel and strategies for the increase in sales, ensure the proper functioning and organization of the warehouse for inventory control Daily segmentation of new products and suppliers that can benefit sales and the development of new projects. Conavenca Jun 2015 ~ Junio 2016

Costumer Service/Warehouse Operations

Receive and enter customers orders into the companies system software, follow orders through; starting from the placement to the release of the shipment and follow up on any actions required, request information regarding the needs from the client, research document requirements and preparation for international shipments, receive and approve USDA invoices for payments, process freight claims, and complaints, in bond cargo and perform other duties as requested. Rudy Export Aug 2007 ~ Jun 2015

Customer Service / Supervisor

Supervising a staff of 8 employees, planning short range goals such as increasing the volume of new costumers up to 20%, developing and delegating special projects, training subordinates, managing VIP accounts, control and evaluate performances of the department, carry out policies established from hierarchies above, constant follow-up with client and/or agent regarding shipment status, processes, documentation needed and process invoices into computerized accounting system, ensure all documents are prepared in a timely manner for shipments to sail on time and without issues, contact vendors in order to resolve problems or updates with shipments and estimate freight rates, and record shipment costs and weights.

Vertigo Mar 2002 ~ Apr 2004

Key holder

Open and close the store, merchandise display, close the register branch, handle 5 people under my supervisor sales associates.

Skills:

Patience Attentiveness

Sharpshooter Clear Communication Skills

Critical Thinker Positive Language

Team Player Time Management

Read Customers Ability to Handle Surprises

Persuasion Skills Tenacity

Willingness to Learn Closing Ability

Microsoft office suite Proficient in Cargo Track Language:

English Proficiency

Spanish Proficiency

References:

Irama Morantes- Innovando –CEO

*********@*******.*** / 786-***-****

Alfredo Exmeiro - Conavenca - CEO

**************@*****.*** / 305-***-****

Freddy Navarro - Rudy Export - General Manager

******@**********.*** / 305-***-****

Contact this candidate