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Sales Customer Service

Kuwait City, Al Asimah Governate, Kuwait
April 24, 2018

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Sonam Warma

Mob: +965-********


Strong and proven competencies in Sales & Customer Excellence, Warehousing, Logistics Operations & Inventory turnover, FMCG, Quality Assurance and Staff Management.

Strong Leadership, Interpersonal and Communication skills complemented with commercial strengths.


Knowledge of Quality Assurance – FSMS ISO22000:2005 and QMS ISO9001:2015 for warehousing and distribution of chilled, frozen & ambient food & non-food products.

Knowledge of Retail stock management & utilization, supplier coordination, customer excellence and process improvement.


Project Management Team Member for the SAP Warehouse Management System which included the Creation of the Flow Chart & Blueprint, Training of Staff, Integration of System and Migration of Stocks

Creation of the Inventory Control Team for the External Sales & Distribution Center including Stock Projections & Purchasing and Training of Customer Service and Inventory Coordinator Staff

Project Management Team Member for the Company Certification of ISO 22000 & 9001 w/HACCP Compliance including Delegation & Training of SOP’s & Recording Forms and setting Food Safety & Quality Policies

Sulaibiya Store Data Analysis Staff Member which included Minus Sales Posting, Barcode & Pricing Configuration, Physical Inventories, Site-To-Site Transfers, Goods Receipt, HHT Control, Printer Error Resolutions, Receiving Reports and Customer Satisfaction


ONCOST Cash & Carry, Kuwait

Logistics in charge May 2014 until date

Inventory Controller – Distribution Center

Key Responsibilities:

In-Charge of All DC sales and Inventory upholding FIFO and FSM Standards within Dry, Chiller &Frozen Storage Areas and Damaged/Non-Conforming Products Section

Handling Six distribution channels – Picking in the warehouse ie. 4x Store replenishment, E-Commerce, External sales, Major restaurants, Bulk sales, Baqal via

Organizing the Warehouse Inbound, stock allocation, put away and Managing space Management in the Staging aria to Avoid space Contracts.

Implemented developed and maintained inventory control policies and procedures.

Ordered and tracked inventory on hand, in pipeline and optimizing space utilization in the warehouse locations.

Work closely with retail operations sales executives and management to dispatch the customer deliveries and store replenishment on time to avoid loss sales and achieve customer satisfaction.

Ensures the logistics and warehouse team compliance with all standard policies and procedures in addition to providing suggestions and ideas on ways to improve systems and processes

Handling Compliance and Store and Supplier Returns

Supervising the team to maintain the weekly KPI’s in the warehouse, to ensure that the Inventory Coordinator, Helpers, Store Driver and Reach Truck Operators maintain the standards and achieve the goals set for the department.

Controls Inventory levels by conducting physical & cycle counts; reconciling with data storage system to ensure availability is 99% in all storage locations.

Regular system checks to keep the data integrity up to the high standards ie. Cross-checking of Sales Order, daily dispatches, Bin-to-Bin and Site-to-Site Transfers.

Weekly analysis of fast moving and non-moving articles in the warehouse, ensuring that the fast mover stock is available for our customers and the non-moving articles are cleared to increase space in the warehouse.

Organizing and In-Charge of Daily Stock Checks and Bi-Annual /Annual Physical Inventories with Finance Review.

Setting Monthly Priorities for Distribution Center.

Managing of Positive and Negative Shrink and Wastage.

Planning and coordinating warehouse inventory stock, logistics and customer delivery.

Optimizing complete order cycle for Dry & Fresh fruits and vegetables, and maintaining product quality, stock levels, slow moving products, delivery timing, transport cost and efficiency.

Coordinating with the delivery team on the daily customer on-time deliveries and its fulfillment, ensuring customer satisfaction which is part of my weekly KPI’s.

Kanoriya Medical College 2011 To 2013

School Counselor Gujarat, India

Key Responsibilities:

Guidance and Development of Special Needs and Mentally Challenged Children

IQ Training and Physical therapy

Reporting to Parents of Growth Requirements


Advanced Proficiency with SAP (WM,PROD & BI)

Proficient in MS Office (Word and Excel)

Native Speaker of Hindi and Gujarati (Spoken, Reading and Writing)

Excellent English Skills (Spoken, Reading and Writing)

Good Arabic Communication (Spoken)

Educational Background





Kanoriya Medical College

Master’s Degree in Psychology


Ahmedabad, Gujarat, India

L.M. Patel Savli College

Bachelor’s Degree in Psychology


Savli, Gujarat, India

Government Gangotri School

Plus Two with 86%


Savli, Gujarat, India

Girls School Savli

S.S.C. with 80%


Savli, Gujarat, India

Personal Information

Nationality : Indian

Residency : Visa 18 (Transferrable)

DOB : 12/04/1991

Marital Status : Married

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