Project Manager

Accomplished IT Professional with 18+ years of overall work experience with last 10 years in Project Management handling multi-million dollar projects in Telecom, Insurance, Banking and Finance, Risk Management, Retail, Supply Chain, Health Care and CRM domain. Managed and successfully delivered complex projects by effectively collaborating, facilitating and leading multiple cross functional teams.

PROFILE

Result-driven professional with Masters in Business Administration (MBA) in Finance & Int. Business

Experience working with clients like Rogers Communications, Samsung, AON, Willis, Brit Insurance etc.

Managed multiple concurrent projects in onsite-offshore model managing team of 10 to 40 members

Expert in Waterfall and Agile/Scrum project management methodologies, managed all phases of SDLC

10+ years’ experience managing large complex, multi-tier, multi-year, multi stakeholder projects

Managed projects with budgets up to $20M and led multiple cross functional teams

10+ years’ experience in project management tools: MS-Project, MS-Visio, MS-Office, JIRA, MS-SharePoint

Managed effective key strategic internal and external relationships with stakeholders and delivery teams

Experience in business and IT issues management, problem-solving and issue resolution in a timely manner

Handled end to end project management managing scope, cost, schedule, delivery, clients and stakeholders

Managed projects in technologies like .Net, HTML, SOA, XML, Java, SaaS, Web Services, SQL Server, Oracle

Excellent communication, organizational, analytical, problem solving and negotiation skills

CORE COMPETENCIES

●Project Management

●Agile / Waterfall

●Leadership Skills

●Interpersonal Management

●Requirement Gathering

●Project Planning

●Risk Management

●SDLC Project Controls

●Change Management

●Stakeholder Management

●Scrum Master

●Vendor Management

●Requirement Analysis

●Budgeting

●Resource Management

●Organizational Skills

●PMP (PMBOK)

●Process Improvement

AWARDS AND RECOGNITIONS

Awarded “Employee of the month” several times for successful implementation of projects

Awarded for successfully delivering “Risk Management Banking Project” ahead of schedule

PROFESSIONAL EXPERIENCE

Rogers Communications (via TCS), Project Manager Mar 2016 to Mar 2018

Responsible for managing end to end project management including project planning, requirements analysis, design, implementation, development, testing, budgeting, stakeholder management, support and maintenance by utilizing project management tools.

Responsibilities: End to End Project Management

Managed strategic digital/mobile projects for the organization including implementation of Easy Login platform for Rogers and Fido customers. The objective of this project was to improve UX design and allow Rogers & Fido customers to have alternate login option using Facebook login credentials & improve login success, reduce CARE volume with simplified login, registration and password reset process.

Reduced 20% of CARE volume by enabling customers with simplified login which resulted in savings of more than $4M annually

Developed and effectively executed project plans, identified and mitigated project risks, managed stakeholder’s expectations, provided status reports, delivered projects within time and expected budget

Managed budget of up to $1.5M and cross functional teams of 10 to 20 members

Developed and maintained a detailed project documentation including project schedules, held project review meetings and analysis with multiple stakeholders.

Business Engagement

Worked with the management and businesses to understand their strategic plans, new requirements

Work collaboratively with Application, DBA, PMO and Support Teams to deliver the business and enterprise applications to meet the requirements

Present project/program metrics to the management in Quarterly business review and town halls

Budget

Collaborate with Business, Finance and IT team to create and manage a multi-million-dollar departmental budget defining the OPEX and CAPEX

Track and report out month on month forecast Vs actual, exceptions to the steering committee

Vendor Management

Manage relationships with vendors for contracts, professional services and managed services

Partner with key vendors and suppliers to understand the roadmaps and implementation strategies

Review SLA’s, KPI’s and discuss open issues during monthly meetings

Risk & Change Management

Ensured issues and risks are effectively raised, assigned & addressed and mitigated in a timely manner

Managed changing priorities to complete project delivery within defined timelines

Managed resolution of issues and risks effectively and if required ensures timely escalation

Closely monitored project financials, followed-up on issues and provided regular status updates to senior management (C level, VP and Director level) and stakeholders

Samsung (via Infogain Corporation), Project Manager Dec 2014 to July 2015

Distribution Management System is a supply chain automation system which enables Samsung to capture its primary, secondary and tertiary sales of its distributors by providing real time control of identified PSI information, thus automating the activities at the distributors. It integrates with many other systems like EPOS.

Overall management and delivery of the project including (planning, estimation, timelines, budgeting, tracking, status reporting, customer relationship management etc.)

Managed gathering of business requirements, prepare BRDs, perform cost benefit analysis, ROIs and development of the project definition or measure of success and project metrics (Quality, Time and Cost)

Managed budget of up to $10M and cross functional teams of 10 to 20 members

Identified and finalized scope, performed risk analysis and prepared work breakdown structure

Managed implementation of Oracle Mobile POS, Security and Compliance issues.

Facilitate Agile meetings e.g. sprint planning, sprint review, retrospective, daily stand-ups, product/project backlog grooming, release planning and attend SCRUM of SCRUM, manage cross functional teams

Managed and monitored all project tasks, change management activities, Statement of Work (SOW), deliverables and techniques for implementing new or enhanced applications into production environment

Reduced 10% of non-productive time, managing optimum resource utilization for multiple projects which resulted in saving more than $125,000 annually

Prepare meeting minutes, risk management and issues logs, action items, presentations and tables, compile project summary documents as defined by the project management best practices

Perform financial and business analysis and develop reports for senior management

Monitored, tested and evaluated quality parameters pre and post implementation with project teams.

Magnaquest Technologies, Delivery Manager July 2014 to Dec 2014

SURE – Latin America Implementation: SURE (Subscription Revolution) is one of the world's leading Subscription Lifecycle Management software solutions. SURE, is an experience which has been changing the business fortunes of globally spread clients in Pay TV, Broadband and Cloud businesses. It manages solutions like Billing, CRM, and Customer Self Service; Order Management, Provisioning, Resource Allocation and Field Force Automation

Managed implementation of Telecom projects for Latin America market with budgets over $10M

Handled project initiation, project planning, coordination, project control, reporting and project delivery

Streamlined the delivery process which increased the accuracy rate by 90%

Developed project plans that effectively align scope, time, cost, quality, resources, risk, communication and procurement in a manner that enabled highly coordinated execution and control

Lead and managed team of project resources, delegating, scheduling and prioritizing work load

Responsible for successful delivery of company’s complex and fast deliverables software solutions

Prepared reports and briefing materials for making presentations to clients and senior management

Managed administrative support to the project, including project documentation, development of work packages, schedules, project plan, project tracking, reporting and client management

Ensured issues and risks are effectively raised, assigned and addressed in a timely manner

Ebix Singapore Pte. Ltd, Product Manager May 2010 to Feb 2014

eGlobal: eGlobal addresses all broker’s requirements from client and prospect management to quotations, policy recording and tracking, document production, client budgeting and claims management. It is used by big brokers worldwide like AON, Willis and Marsh etc. Ebix Advantage Web is a holistic, fully integrated enterprise insurance administration system for Property and Casualty industry. It processes Carrier’s Claims, Policy Administration, Quoting and Accounting needs. Its largest line is personal automobile coverage; other lines include Homeowners, Auto, Inland Marine, Fire, Watercraft, and Umbrella Insurance.

Led Property and Casualty Insurance and Health Care projects (>$20M) in Canada, USA and Asia Pacific market for insurance carriers, brokers and agencies like AON, Willis, Marsh, Brit Insurance etc.

Managed projects through Project Management Life Cycle including Planning, Execution, Control and Closure

Led the integration effort of business processes post a large acquisition including migration from legacy applications and systems, automation opportunities, offshoring analysis while developing new capabilities.

Managed incremental development of the software through Agile and internal project management methodologies including requirements analysis, design, development, rollout, support and maintenance

Handled end to end project management from inception to closure handling project planning, resource planning, defining scope, deliverable, quality management, forecasting, budgeting and risk management

Collaborated with senior management on project development and steering committee meetings

Day-to-day review and management of the project, problem resolution, providing direction to the team

Managed multiple concurrent projects in onsite-offshore model managing team of 10 to 40 members

Acted as single point of contact ensuring end to end delivery of multiple projects

Managed data migration and multiple levels of stakeholders, change management and client interactions

Controlled execution of the projects activities to ensure established cost, time and quality goals are met

Conducted regular status reviews, identified deviations to work plan and implemented corrective action

Ebix Software India Pvt. Ltd, Senior Systems Analyst / Business Analyst Jan 2004 to May 2010

EbixASP: EbixASP is industry's first true e-commerce-based ASP system for insurance agencies in North American and brokers in European market. It caters to all Property & Casualty lines of business like Auto, Home, General Liability, Flood, Workers Compensation, Personal Liability etc. Ebix Health is a holistic insurance system for Group health insurance featuring end to end processing: Policy Administration, Group/Individual management, Vendor/Broker/Agency management, Claims management.

Awarded Employee of the month for successful delivery of multimillion dollar project

Gathered project requirements, managed project artifacts, reports and coordinated project meetings

Assisted business and testing teams in system integration testing and User acceptance testing

Planned and prioritized work, resources, deliverables and schedules within the boundaries of the project

Managed project resources, project tasks, devops builds, regular status reports, schedules and timelines

Handled Software Development Lifecycle including requirements, analysis, testing and deployment

Managed data migration and conversion of legacy systems to latest technologies (Java, .Net)

Effectively communicated relevant project information to senior management and other stakeholders

Identified and recommended improvements, researches and investigated issues requiring resolution

AKS Software Pvt. Ltd and FCG India Pvt. Ltd, Software Developer Apr 2000 to Jan 2004

Project - SMART & PARMS are banking products designed especially for Credit Risk Management in Banking Industry. The objective is to manage risk on an overall basis to enhance the predictability of future losses. These are analytical tools which enables the user in accepting/rejecting customers based on information provided.

Developed and Managed Risk Management projects (SMART and PARMS) for small business, commercial, corporate and institutional clients for Banks. Handled Software Development Lifecycle including requirements, analysis, testing and deployment. Effectively communicated relevant project information to senior management and other stakeholders.

TECHNICAL SKILLS

Project Management Tools: MS Project, MS-Visio, SharePoint, WebEx, JIRA

MS-Office: Word, Excel, PowerPoint, Outlook and Access

Programming & Other: VB.Net, C#, ASP.Net, ASP, HTML, CSS, J2EE, Java, C, XML, SOA, Web Services

Databases and Reporting Tools: MS-SQL, Oracle, Sybase Crystal Reports, SQL Server Reporting Services

EDUCATION AND CERTIFICATIONS

Master’s in Computer Application(MCA), Maharishi Dayanand University, India, 2006

Master’s in Business Administration (MBA), Amity University, India, 2008

Workplace and Business Communication, Ryerson University, Canada, 2015

Pursuing PMP - Project Management Professional, Canada, 2018

Scrum Master Certified, Six Sigma Yellow Belt Certified, ITIL Foundation Certified, Canada, 2016

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