Administrative Assistant Customer Service

MAGNA SISON

**** ******** **, ********* *, Scarborough ON M1N 1R5 cell#647-***-**** *****.*****@*****.***

Target: To secure a position of Frontline Worker Relief

SUMMARY OF QUALIFICATIONS

College Diploma and Administrative Clerk Certificate

5+ years Administrative Assistant

Proven ability to work well independently with minimum supervision and as part of a team

Strong multitasking abilities in a fast paced, deadline-driven environment

Excellent verbal and written communication skills and ability to work well with individuals from various backgrounds

Proficient in MS Office applications (Word, Excel)

Ability to Handle Confidential information and documents

RELEVANT EXPERIENCE & KNOWLEDGE

Food Bank Volunteer

Assigned in the Floor – to make sure food basket being distributed are given to the right person

Assigned in the Returns – All return goods will be properly returned on each proper shelf

Assigned in the Pantry – preparation of food and drinks to feed the people

Boutique – our boutique wherein people who goes to the food bank can buy 2nd hand clothes, jackets, kitchen utensils, toys, books and beddings

Customer Service Skills

Customer focused with a high emphasis on building and maintaining relationship with clients, respecting diverse cultures and differences.

Engage with customer, assess and resolve incoming queries

Identify client needs and concerns, make follow up to ensure client satisfaction

Making sure that clients questions and concerned are being responded well Review targets, schedule appointments, answer questions on policies and ensuring assigned tasks are complete

Other Administrative Skills

Ability to prioritize, multi task, meet deadlines; adapt to change and effectively function in a busy office environment

Verbal and written communication skills developed through training and experience

Demonstrated ability in preparing routine correspondence, memoranda and reports

Coordinate business planning itinerary, scheduling flights, hotel accommodations and car rentals

Distribute incoming regular and electronic mail and other materialsBook and set up boardrooms and outside venues as well as ordering catering and any additional rentals

Able to keep track of office inventory and order supplies when necessary

Handles various types of monetary transactions including disbursement and replenishment of the petty cash, invoicing clients, investigating and following-up on late payments.

EMPLOYMENT HISTORY

Customer Support Money Mart February 2, 2018 to present

Administrative Assistant Imagine Canada September 1, 2017 to

November 30, 2017

Administrative Opentext Philippines, Inc. 2013 - 2015

Assistant

HR/Administrative GXS Philippines, Inc. 2003 - 2013

Support

EDUCATION

Administrative Clerk Certificate Program June – September 2017

YWCA Toronto Education and Training Institute

WHMIS 2015 Training Certificate June 2017

Caregiver Certificate

KRC School of Practical Nursing, Philippines 2015

Secretarial Certificate

Philippine Christian University, Philippines 1982

VOLUNTEER EXPERIENCE

Bluff Food Bank Kingston Rd cor Warden, Scarborough On June 16, 2017

REFERENCES

Available upon request

Contact this candidate