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Project Quality Assurance

South Burlington, Vermont, 05403, United States
April 24, 2018

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Don Bartley

South Burlington, Vermont / Huntington, Massachusetts


Software Quality Assurance and Testing Specialist / Hands-On to Leadership

Personal Overview

Senior Project Lead Software Quality Assurance and Testing Specialist since 1997. Hands –On experience on various software / system development projects including Health Care, Pharmacy, Claims, Life Insurance, Retirement and Investment Applications, ERP, Bio-Tech / Genetics, Oracle applications. DB2, Web-Service / SOA, ERP, Corporate Standard Quality Center Experience, QTP, Heavy database back-end validation experience, Performance Test Management, Business liaison, Requirements articulation and clarification, IT Team Leadership, Agile, Waterfall, Excellent interpersonal skills in dealing with all team / cross team members.

Areas of Expertise

Quality Assurance and Testing Project and Program Lead / Project and Program Management - Hands On testing to Lead Coordination and Management tasks

Experience Leading and Managing QA Test Efforts on Projects and Programs at the Enterprise Wide level as well as on smaller groups and teams

Experience with Waterfall / Agile / Iterative Life-cycle Methodologies

Agile (SA, CSM) and Waterfall Team Building Leadership

Data Preparation / Data Masking / Data Setup / Troubleshooting

Compliance Project Planning and Execution for ongoing Federal and State Compliance Requirements

Performance / Volume / Load Test Planning and Coordination (including Data and scripts)

Business Acceptance Test Design, Coordination, Performance, Management

Business Liaison for IT Projects

Science Liaison for Genetics Development Team

Release Activity Coordination

Requirements Articulation and Clarification

Complete Spectrum of Project Documentation - Strong background in project documentation of all types: QA Artifacts, Project Planning and Execution, Requirements, Technical Specification, Training

SOA ESB and Web Service Certification, Testing, and Quality Assurance

Oracle / PL/SQL Testing and Quality Assurance

Over a decade of Quality Center (Test Director) use for Corporate Enterprise QA process and tracking – including QC training of peers

Hands on Manual Testing as well as Automated testing with Quick Test Pro (QTP) and SOAP UI

Experienced in start to finish testing phases from requirements analysis and articulation, to Systems and Integration testing, regression testing, boundary and load testing, Business Acceptance, release testing and enhancement build testing, parallel.

Work Experience

January 2015 – January 2017 ~ CIGNA, Bloomfield, CT (FTE)

Duties include:

Project / Program Test Manager (Enterprise Level Planning and Execution across multiple development teams, including hands on management and execution)

Test Data planning, creation, coordination / management, masking for Integration and Systems, and Business User Acceptance test efforts

PVS (Performance, Load, Stress) Test initiation, planning, support, coordination / management, troubleshooting (including data planning and data management)

Project Management to coordinate testing with Agile and Waterfall teams on the same projects

January 2012 – January 2015 ~ TEK Systems Consultant at CIGNA TCC, Bloomfield, CT

Duties include:

TCC Project Test Lead / Enterprise level QA Project Management for Cigna projects

Test Data planning, creation, coordination / management, masking for Integration and Systems test efforts (including CIP Approvals when needed)

PVS initiation, planning, support, coordination / management, troubleshooting (including data planning and data management)

Project Management to coordinate testing with Agile and Waterfall teams on the same projects

September 2010 – April 2011 ~ TEK Systems Consultant at CIGNA Pharmacy IT, Bloomfield, CT

Duties include:

QA Project Lead and hands on testing on Rx Clinical RxSavings Messenger Agile Pilot Project.

Assist Project Manager with PM Tasks

Database validation through SQL queries – before and after validations

Heavy data set-up to validate process scenarios / Data Masking

Production Support for new RxSM Application

Agile Team building for Pilot Pharmacy IT Agile project - Agile requirements / User Story articulation

Implementation of Test Automation practices

Coordination with Vendor Partner

Coordination with Data Masking team, PVS, and other teams

April 2006 – September 2010 ~ Hartford Life, The Hartford, Hartford Property and Casualty Claims

Hartford P&C Claims Duties include:

QA Test Project Lead Manager

HIG Senior QA Project Lead Manager for P&C Claims.

Participating in full life-cycle of multiple projects from Requirements articulation to QA Testing / System Integration and Functional Testing – to User Acceptance, Pre-Release, Release to Production Check-out,

Responsible for all Project QA and Testing documentation.

Cross Team Planning and Coordination with IM Data-mart team

Overseeing and coordinating Testers performing executing manual testing on Mainframe and Web Based Systems.

Estimation of QA Test effort and time for projects using TCP

Using MS Project to plan and track project timelines and budget.

Designing Test Strategies, Test Plans, Project Plans, Test Conditions and Cases, hands on testing.

Liaison with Technical and Business people as needed.

Group Admin for HP Quality Center (Test Director)

Hartford USWM Integration Competency Center Team QA Test Manager - Duties included:

Complete hands on Testing and Certification of Enterprise Service Bus (ESB) Web Services through all phases, Integration to Production.

All Documentation pertaining to Testing and Certification of ESB Services.

Using SOAP UI Automated Testing tool.

Working with Architects and Developers to Troubleshoot issues.

Working with Project Teams for Performance Testing.

SIT and BAT Testing on AML Application.

Quality Center Project Set-Up and Coordination.

Web-Site Maintenance.

ICC Team Support Tasks.

Working with Security Manager to Obtain IDs needed for ESB

Coordinating Trackers for Release Management.

Hartford Group Benefits Division. QA Project Lead Duties include:

Testing and Quality Assurance for the Oracle Upgrade of the Long Term Disability Reserve system.

Articulation and documentation of test objectives / requirements.

Designing and running test case scripts.

Maintaining the Mercury Quality Center tool for test tracking.

Using SQL/Plus for database querying during testing effort.

Testing and Quality Assurance for the GBD CPSSI – Self Service application.

Verification across several interface applications.


U.S. DEPARTMENT OF TRANSPORTATION, Volpe Transportation Center, Cambridge, MA

Software Testing and Quality Assurance Specialist / Research Specialist: Federal Motor Carrier Safety Administration applications. Duties include:

Lead Testing and Quality Assurance for applications that track Motor Carrier data - Pl/SQL front end, Oracle backend

Automated and hands on manual testing

Creation of testing documentation, reports, and 508 compliance testing

Designing testing methodologies


1998 – 2000 ~ SIGMA COMPUTER TECHNOLOGY, Silver Spring MD

Contract Consultant

For Amtrak Information Technology, Washington, DC: Two-year project implementing a labor management system. Duties included:

Quality Assurance and Testing in all aspects of the project

Leading and Coordinating all project Testing efforts

Writing Test Cases, Test Plans, hands on process

User and Training Documentation, Project Documentation, Editing, Reviewing

Requirements Analysis

Top Level Code Design

SAP HR, Time Management, and Payroll implementation

Project Support

Liaison between user community and project team

Coordinate user training and acceptance testing

1997 – 1998 ~ MILLENNIUM PHARMACEUTICAL, Cambridge, MA

Quality Assurance: Year and a half project building software used for genetic analysis. Duties included:

Quality Assurance and Testing on multiple platforms

Writing Test Cases and Test Plans, hands on testing

Tracking problems

Assisting QA Department Manager

Interviewing new hires

Assisting Development Team with understanding of genetic sciences

Liaison between user community and project team.

1994 – 1997 ~ HARVARD UNIVERSITY, Cambridge, MA

Staff Support and Assistant, Harvard Yard Operations: Provided support and assistance for Manager of Harvard Yard, freshman dormitories, and academic buildings.

1993 – 1994 ~ GRAPHICS FINANCIAL GROUP, Waltham, MA

Credit Analysis

More Employment History Available Upon Request if Needed

Education and Training

Graduate and Continuing Education, Harvard University, Boston University, Northeastern Continuing Education

Computer Classes: Oracle / Cold Fusion, SQL, 508 Compliance, Web Application Usability, Linux Intro.

Harvard University, Cambridge MA - Bachelors Degree - Liberal Arts / Social Science,

Elective Study in Computer Science and Molecular Biology.

Boston College - Chestnut Hill, MA - Classes applied toward Bachelors Degree, Many computer classes

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