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administration, operation, finance, sales n mktg, new opening, trainin

Kozhikode, Kerala, India
April 23, 2018

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E-Mail: Tel:India - +91-82-818*-****, Skype: pooja_sree123

As a Hotel or Resort General Manager, I manage the unit's overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. I am confident in my abilities to excel as challenging team member at your esteem hospitality organization.


A dynamic IHM(Institute of Hotel Management) professional with 32 years of extensive experience in Hospitality management, F & B and front office operational service management & team management.

Proven ability of delivering value-added customer service and achieving customer delight by providing customised products as per requirements.

Proficient in menu planning, operational management & maintenance of hygienic environment.

Possess excellent interpersonal skills with the ability to work in a multi cultural environment comprising of different nationalities.

Pre-opening Hotel experience from 4 star deluxe 120 rooms in Bahrain & 100 rooms 4 star Resort in India.


Hotel Operations

Reorganizing & controlling food / beverages, operating equipments expenses, financial budgeting, forecasting, inventory control, MIS, finalizing P & L account of the department.

Making efforts to create & innovate the latest in cuisine within the budgeted figure & preparing budgets & advance requirement of critical items for outlets.

Preparing daily & monthly reports & implementing cost saving methods with latest automation.

Undertaking kitchen planning & layout of cooking area, wash up and waste disposal management, employee facilities design planning and work-flow patterns.

Refurbishing & upgrading rooms and F&B outlets to match the needs of the business clientele as well as retaining the goodwill of regular guests frequenting the restaurants and banquets.

Guest Relations Management

Supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues.

Overseeing that all the requirements of clients are met on time & ensuring that high quality services are provided to attain high customer satisfaction.

Handling in-house VIP’S and regular guests, evaluating guest comments, relating them to the quality chart ship wide and making necessary changes.

Man Management

Selecting staff, handling analytical performance of the staff, conducting appraisals / training, maintaining highest possible standards for catering / allied services & undertaking periodic review of the staff.

Handling the development and administration of performance management programmes in the organisation, including periodic performance reviews and appraisals for all staff members.

Conducting daily briefing, training programs, supervising the maintenance of service equipments & being a part of the employee engagement and customer satisfaction service.

Financial Management

Positive bottom line on budgeted target result with property or asset management system.

Keeping track on all cost control path and giving guidance to all the dept.

Proper material management system with accurate inventory methods.

Balanced payroll management system as per operational standard.


Worked with Marco Polo Hotel, Bahrain as General Manager from Aug 17 to Jan 18. Managing with 77 all suites rooms, 5 restaurants & bar, 1 banquet hall, Spa, Health club and swimming pool along with 92 operational team members.

Re-joined with Lords Group of Hotels, India from Jan to July ‘17.

4*Lords Resort, Silvassa as General Manager.

Managing with 76 rooms, 1 Fine dining restaurant, 1 Bar, 3 Banquet Hall, Spa/Massage & Health Club, Swimming Pool and 95 operational staff.

Worked with 4* Goldfinch Group of Hotels in Bangalore from Nov 2015 to Dec 2016.

As General Manager for 38 rooms Hotel, 2 speciality restaurant, 1 banquet hall along with 50 operational staff. Operational SOP implementation done, Dept log book preparation, Guest data collection, Guest feedback monitoring, Attrition 8% reduced, Food cost & HLP cost 12% reduced.

Worked with Lords Group of Hotels, India from Aug 2013 to Oct 2015.

4*Lords Resort, Silvassa & Dwarkadish Eco Inn as General Manager.

Managing with 76 rooms, 1 Fine dining restaurant, 1 Bar, 3 Banquet Hall, Spa/Massage & Health Club, Swimming Pool and 95 operational staff.


-Won top revenue collection award during New Year’s Eve among the Lords group of 24 Hotels in 2013 & 2014.

-Won No 1 position in Tripadvisor ranking since May 2014.

-Won ‘Hotel of the Year’ among Lords group of 24 hotels for the year 2013-14.

Worked with Ramee Group of Hotels, Bahrain from March 1999 to March 2013.

Growth Path

Aug’09 – Mar ‘13 : General Manager – 3* Windsor Tower Hotel, Bahrain.

Dec 08 – July 09 : Unit Head & F&B Mgr – Windsor Tower Hotel, Bahrain.

Mar’99 – Nov’08 : Group Cost Controller – Ramee Group of Hotels, Bahrain (4 Properties – one 4 star, two 3 star, one 2 star). Pre-opening hand in 4 star deluxe 120 rooms hotel.


Received ‘Employee of the Month Award’ from Ramee Group of Hotels, Bahrain.

Highest revenue generated on certain months for maximum F&B outlets at Windsor Tower Hotel, Bahrain.

Organized maximum F&B monthly theme night events with minimum expenses through sponsorship to increase profit margin volume on regular basis at Ramee Group of Hotels, Bahrain.

Played a vital role in the introduction of the following: at Windsor Tower Hotel, Bahrain.

CCTV installation automated telephone card machine at reception and introduced Duty Manager.

Daily sales report, expense verification and asset control bar-coding system for the whole Hotel.

Re-arranged all guest rooms set up, facilitated Wi-Fi connection for all the guest rooms, replaced all normal television to LCD, provided various amenities in the guest room i.e. safe locker/hair dryer, etc. and thus improved customer satisfaction level at Windsor Tower Hotel, Bahrain.

Maximum alertness and achievement focus on bottom line Cost Control and Profit Volume awareness from Ramee Group of Hotels, Bahrain.

Jun’95 – Nov’98 with 5* World Trade Centre, Dubai as F&B Cost Controller


Nomination for Employee of the Year Award from Dubai World Trade Centre – Dubai.

Employee of the moth from Dubai World Trade Centre – Dubai

Nov’91 – May’95 with 5* Hilton International Hotel, Dubai as F&B Cost Clerk


Received 42 Token Awards from Hilton International Hotel - Dubai on Hilton Chain ‘Better Ways Newer Ways Ideas’

June to July 1994 at Al Ain Hilton as F&B Captain.

Banquet events for 500 plus guests handling.

Nov’86 – Oct’91 with 5* Hotel Oberoi Towers, Bombay as F&B Service.


Regular Attendance Certificate Award received from Hotel Oberoi Towers, Bombay.


Effective Service Training Course from Oberoi Mumbai & Hilton International Dubai.

Food & Beverage Analyst from Hilton International Dubai.

Basic Food and Hygiene training from TUV ME.

Basic Health & Safety training for catering industries from TUV ME.

HACCP awareness training from TUV ME.


Graduation in Business Management from Penn Foster College, USA.

IHM (Hotel & Restaurant Management) from Penn Foster College, USA (95% scholarship).

Pre-Degree in Commerce from Bombay University, India.

Secondary School Graduation from Kerala University, India

IT skills – MS Word, Excel, Power Point, IDS hospitality software


Permanent Address : Kallara House, P.O.Pariyaram, Cannanore Dist., Kerala, India – 670502.

Date of Birth : 29th May, 1965.

Height : 172cm

Weight : 74kg

Nationality : Indian.

Marital Status : Married.

No. of Dependent : One.

Driving License : Bahrain & India.

Passport Details : R0372512.

Languages : English, Arabic, Hindi, Marathi, Malayalam, Tamil.

Hobbies : Music, Yoga, Walking, Counseling.

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