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Manager Operations

Muscat, Muscat Governorate, Oman
Ro.1200/- pm
April 26, 2018

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Self-directed, resourceful and enthusiastic Senior Administrator & Operations Manager with a genuine interest in handling support operations to foster students’/employees/other staff member’s cognitive and social growth. Last associated with Indian School Muscat (ISM) as Operations Manager. Track record of organizing administrative support systems with the view to enable effective operations. Strong passion for literacy coupled with exceptional knowledge of handling functions to ensure an environment conducive to learning and growth; also negotiated contracts / agreements and ensured maximum customer satisfaction by providing pre/post technical assistance and achieving delivery and quality norms. Skilled in evaluating contracting works, handling tendering negotiation, award & review of contracts as per contract regimes and bridging contract agreement. In-depth knowledge of maintaining inventory of supplies and liaison with external agencies. Proficient in managing office / general management functions involving housekeeping, safety & fire fighting, repairs & maintenance of the facility; stationery, stores & supplies; etc. A proven leader who is well-versed in designing and implementing admission modules and data management systems.


Personal Credibility: Use personal credibility to influence outcomes

Operational Contribution: Create new concepts in relation to the people that results in improved performance

Skilful Execution: Make things happen, against the odds in a collaborative way


Jun’11-Sep’17: Indian School Muscat (ISM) as Operations Manager

Key Result Areas:

Effectuated the SLA's of all administration related works & delivered within the agreed SLA’s; negotiated with/finalizing service agreements with reliable contractors for execution of servicing works as per budgeted parameters

Assisted & managed the department according to the established concept statement providing courteous, professional, efficient and flexible services

Ensured the smooth running of operations in close coordination with Administration / HR and other related departments on a daily basis

Functioned as Sponsor Signatory / Delegator Powers for overall administrative and operational issues in respect ofall the 18 Indian Schools in Oman

Took care of day-to-day Administrative, Functional, Transportation, Visa & Immigration, HR and Operational Issues of ISM with a team of 7 Non-teaching Staff and 15 support staff / Assistants

Acted as:

oMember of Purchase Sub-committee & Coordinator;looked after procurement of items required for the functioning of the school, including annual school uniforms, sports items, text books, notebooks, stationery and other educational items; also dealt with book publishers and suppliers directly

oCoordinator of Health &Safety Team; conducted routine visits inside the campus as well as initiated suitable remedial measures to keep the school environment safe for children

Involved in techno-commercial activities viz. forwarding RFQ for civil construction, maintenance, repairs and other service tenders; inviting offers, evaluating the same, negotiating& placing the order, etc.

Counseled the School Principal and School Management Committee (SMC) for procedural formalities related to staff affairs in various ministries –Manpower, Education &Labour.

Presented annual budget of administration and obtained approval from the School Management Committee; accountable for ensuring the expenses are restricted within the allotted budget

Significant Highlights:

Efficiently & effectively managed various VVIP visits to the school including Ambassadors of Various Countries; H.E.’s From Ministries and so on

Significant contributions towards negotiating& awarding contract for laying Synthetic Track & Astro Turf for the playground at a cost of OMR 120,000 and follow though for implementation and maintenance practices


oSetup a new Admin office with executive cabins, open office partition for admin staff and a dining area with all safety measures at a cost of RO.52,000/-

oConceived installation of CCTV cameras for the entire school premises viz. three campuses and completed the project at a cost of OMR 65 K

oImplemented project - White Board, Smart Class rooms including renovation of laboratory, fire alarm systems, etc.

Dec’07-May’11: Amrita Vidyapeetham University, Coimbatore, India as ExecutiveAssistant – Chairman Admissions

Key Result Areas:

Conceptualized the broad goals of the university and planned accordingly to ensure that procedures &schedules are implemented to carry out the total school program

Monitored smooth running to university’s program in adherence to the legal, financial and organizational structure of the school system

Administered highly confidential &critical task of Exam Centers Selection; involved in appointment of exam centres & management across 24 states in the country for conducting B.Tech. entrance exams for the university.

Provided training & guidance to the staff in connection with conduct of entrance exams.

Selected, negotiated and appointed banks as retail outlets for distribution of applications, handle the complete logistics on an end to end manner including financials

Worked in close relation with teaching staff for appointment as University Representatives (U.R.) at around 128 exam centers across the country during the conduct of B.Tech. Entrance Exams for admissions

Involved in all logistics, travel and other arrangements for the University Representatives

Provided assistance to Chairman – Admissions for day-to-day work;planned conducting the Entrance Examination in 128 centers and 24 states across the country

Significant Highlights:

Dexterously ramped up the sales level of application by having tie up with schools & coaching centres in Tamil Nadu, Andhra & North Indian States

Instrumental in establishing an exam centre in Andaman & Nicobar Island;conducted the exam successfully in 2010

Sep’98-Dec’07: Pioneer College of Arts & Science, Coimbatore, India as Office Superintendent

Key Result Areas:

Held accountable for General Administration, College / Hostel Fee Collection, College / Hostel Accounts Maintenance, Bank Transactions, P.F., Liaison and Transport functions

Rendered support to:

oManagement in day-to-day matters in College Administration, Staff selection &appointment, budget planning, building construction, purchase and so on

oPrincipal in his day to day matters in College Academic activities, correspondence with the University, Students Data and Private / Govt. Scholarship

Negotiating with suppliers for purchase of equipment and materials for laboratories

Coordinated with the Admission Team in issuing application forms and admission of candidates to various courses; appointed examiners for conduct of University Examinations in smooth manner

Significant Highlights:

Pivotal in establishing an Exam Center for conducting Annamalai University Distance Education Examinations in the College; supported DJ College of Academy for establishing a Management College (MBA/MCA) in the year 2006 – 2007and coordinated for conducting the AICTE & Bharathiar University inspection for approvals& affiliation.

Entrusted with additional responsibility of establishing a new B.Ed. College in Feb’06and obtaining approvals from State Govt., NCTE & Bharathiar University; handled till Dec 2007 - G.R. Govindarajulu College of Education, Coimbatore as Administrative Officer


Jun’93-Sep’98: CAI Industries Ltd., (Mahindra & Mahindra Authorized Dealers), Coimbatore as SparesAssistant

Held accountable for stock of spare parts, maintaining minimum stock levels, transfer of spare parts to company branches in Tamil Nadu & Kerala, clearing consignments from logistics company & also for all local cash purchases. Handled issuing spare parts (Automotive & Tractor) to workshop counters, retail customer sales in the counter. Also assisted in purchase department for preparing PO’s, negotiating with suppliers. Pivotal in establishing a new Ford dealership outlet M/s. Rajshree Ford (sister concern of CAI) in Coimbatore and setting up spare parts section in 1996 and handled for four months

Feb’92-Mar’93: Rajshree Sugars & Chemicals Ltd., Periyakulam, Theni District as Lab / Store Assistant

Commenced career as Lab assistant, assisting the Lab Chemist & Engineer in their day to day routine activities in laboratory research & then moved to stores as support assistant issuing machinery spare parts to the various sections in engineering department


Master’s in Business Administration (HR) in 2010

Tamil Nadu Open University

Master’s in Public Administrationin 2004

Annamalai University

Bachelors in Commercein 2000

Annamalai University

Other Professional Qualifications:

Diploma in Office Administration from National Council for Labour Management in 1998

Diploma in Human Resource Development from Indian Institute of Management & Technology in 2000

ISO 9002: 1994 – Internal Auditing of Quality Systems

IT Forte: MS Office (Word, Excel & PowerPoint), Operating System (Windows & FoxPro) and Internet Applications


Date of Birth: 25thFebruary, 1975

Address: B.No. 3716, Way No.1948, Darsait, Muscat, Oman

Marital Status: Married

Nationality: Indian

Passport No.: H 5398216, Date of Expiry: 03/05/2021

Languages Known: English, Tamil, Telugu, and Malayalam & Hindi

Driving License: GCC (Applied for and in the Process of Obtaining)

Satheesh Kumar Jagadeesan

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