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Expediter and Documentation Specialist

Haverhill, Massachusetts, United States
April 26, 2018

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Vic Sanders – - 978-***-****

Bradford, MA 01835


Logistics Specialist, Expediter, Import/Export Coordinator, Customer Coordinator with Procurement skills in both manufacturing and corporate environments, ITAR (International Traffic in Arms Regulations) compliance, knowledgeable of FDA regulations, customer service, administrative, data management, documentation and Microsoft Office. Bilingual: English / Spanish


FS Connect & JD Edwards

Sharepoint & Cognos

MS Office Suite & Dynamics 2012 (DAX)

Windows and MAC

Systems Applications Products (SAP)

Customer Relationship Management (CRM)

Business Warehouse

Document & template design

Material Requirements Planning (MRP)


Chesterton Groveland, MA 04/25/2017-Present

Order Fulfillment Scheduler

I generate, format & distribute multiple Daily reports (both morning and afternoon versions) from Dynamics 2012 & AWC’s on-line reporting site. I research daily cut-lengths production orders for on-hand & bulk levels. I perform daily planning & scheduling (up to 6 weeks in advance) to determine if there is enough bulk to fulfill the planned production orders, I print and distribute the orders to the production floor machinists. I create cycle count journals in DAX to help keep track of inventory. I create instruction sheets & document Tribal knowledge to ensure information is not lost with the retirement of elder workers. I oversee incoming CRM order requests and follow-up with the recipients to make sure they are answered in a timely manner.

Raytheon Andover, MA 03/20/2017-04/20/2017

Procurement Specialist I (Contract)

As Procurement Expediter, I reached out to customers to follow up & expedite current & past due purchase orders. Working with excel spreadsheets exported from SAP, I reached out to clients via email & phone to resolve any delivery & invoice issues. PO delivery changes, notes & instructions were updated in SAP for the following week’s reports.

Capsule-Qualcomm Andover, MA 05/2016-09/2016

Manufacturing Logistics Administrator (Contract)

Planned, directed, and/or coordinated purchasing, warehousing, distribution, forecasting, customer service or planning services using SAP and sharepoint. Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes & mixes and carriers. Managed logistics personnel and logistics systems and directed daily operations.

Mentoring a Start-up group Haverhill, MA 8/2015 –3/2016

Private volunteer work

Volunteered to a local grass roots start-up company. I gave back through offering my skills in mediation, consulting, administration, sales, marketing, office management and data management to a small, informal group. I applied my past experience from running a small start-up; CMIIG in Cambridge in 2000. What I received in return, is a sense of accomplishment, pride and satisfaction in knowing that I provided a valuable and much needed services and self-empowerment tools to a female start-up group.

BIOGEN Cambridge, MA 3/2015 – 7/2015

Logistics Specialist (Contract)

As a contractor for Biogen in Cambridge, MA, I executed the movement of commercial drug product & trial samples throughout the supply chain: developing & maintaining shipping schedules, creation and review of transport documentation, coordination of shipments with Biogen sites, contracted partner sites, transportation partners and brokers, also processed any related deviations for submittal to the QA department.

Reviewed US imports in support of Customs & Border Protection agency (CBP) approved program. I processed internal orders or Authorization of Transfers (AT’s) to initiate shipments. Processed transport documents, coordinated shipment with transport providers and liaised with brokers and customs agencies as required. I wrote instruction manuals for use in training new hires. Also created and maintained a data base of contact information.

HP Financial Andover, MA 6/2014 – 3/2015

Logistics Specialist (Contract)

Monitored EOL mailbox for customer pick up return requests. Created customer quotes for freight approval. Contacted customer to discuss return process and instructions. Arranged for carrier to pick up equipment. Tracked equipment from customer to warehouse. Updated system with proper shipment details and costs. Re-billed customer for shipping charges

Arranged freight transportation in support of the Remarketing Department. Arranged incoming equipment requiring freight carriers. Arranged and communicated with carrier’s customer requirement for outgoing orders. Processed freight claims and determined rebill amounts for freight services

MERSEN USA LLC Newburyport, MA 2012 – 2014

Expediter & Logistics Coordinator

Data management was a key responsibility in my role as expediter and sales support representative for Mersen LLC. I culled information from different sources such as Cognos reports, FS connect and JD Edwards spreadsheets to create weekly and monthly reports regarding order/shipment status and costs. These reports were shared with the purchasing department for tracking and budget purposes. Also communicated with the Quality department to ensure ISO certifications were up to date

I created and maintained an excel-based Master order-tracking system to organize and keep track of all information pertaining to import shipments from overseas suppliers. These shipments require strict adherence to Customs requirements and Tariff codes

I also created and maintained an electronic filing system for documents pertaining to made-to-order items (MTO) for High Speed Switches and Rails; such docs included: Material Requirements Planning (MRP) spreadsheets, Purchase orders, Order acknowledgments, invoices, packing slips, tracking information along with Import & Customs docs; Shippers Export Declaration (SED), Certificate of compliance (COC), Pro Forma, NAFTA, Tax ID and Certificate of Origin (COO)

Utilized JD Edwards and FS connect programs in collaboration with the Technical Support dept., product managers and regional managers to provide specific information to Mersen's representatives on account pricing, product availability, competitor item cross referencing and lead time forecast

Created client specific quotes for domestic and international customers, using Euro conversion templates when necessary

Maintained contracts, client info and correspondence for the representatives via hard-copy and electronic files

MERSEN - Domestic & International CS Associate Newburyport, MA 2011 – 2012

Supported the International Sales Administrator by submitting and following up on Parts expediting requests. Working closely with Freight forwarders and international suppliers to ensure all export docs were accurate and complete, including Shipper’s Export Declaration (SED) invoicing, and packing slips. Coding and preparing orders for the data entry crew.

Performed weight analysis on short shipments to assist in cycle count requests and provided completed forms for RMA requests

STRAUMANN USA Andover, MA 2008 - 2010

Sales Support Representative

Supported the sales force; which included the Regional Sales Directors and Area VPs overseeing the West Coast, Pacific Northwest and Southwest regions. I developed and maintained a supportive relationship with these teams by utilizing tools such as SAP, CRM, BW (Business Warehouse), fax, telephone and email to set up new customer accounts, establish price agreements, monitor order status and communicate with shipping & receiving department to ensure accurate and timely order delivery. Also initiated cycle counts and processed reimbursements or replacements when needed. I kept the sales team updated and current with vital information regarding policy changes, program launches, promotions and discounts for qualified customers.

Secured and processed internal and third party financing contracts for approved customers seeking payment options.

Provided backup support for call volume overflow and designed internal instructional templates

NEXCELOM Bioscience LLC Lawrence, MA 2007 - 2008

Marketing Assistant (Contract)

Researched various scientific publications to identify prime advertising opportunities for the Nexcelom Cellometer® (cell culture counting device). Also managed trade show logistics such as booking, transportation, lodging and secured equipment shipment.

Created reports and spreadsheets using data garnered from various sources such as trade shows and surveys. Some of these spreadsheets were combined to create databases for use in email marketing campaigns via Constant Contact. Part of my duties involved researching, comparing and contacting vendors regarding media equipment and promotional items

SMITH & NEPHEW Endoscopy Andover, MA 2005 - 2007

Demo Services Specialist

Supported field sales representatives through coordinating inventory orders/re-orders, exchanges, returns and loaner Demonstration kits for their clients. I researched customer inquiries through SAP and Crystal Reports programs, to identify and resolve inventory discrepancies. I maintained data integrity by updating spreadsheet analysis of products and transactions

PHILIPS Healthcare Andover, MA 2005

Quotes Specialist (Contract)

Provided parts and system quotes to field reps, 3rd party customers and Military agencies

Maintained familiarity with current Homeland Safety regulations, procedures and codes to assure services to "cleared" institutions

Attended department meetings to identify problem areas and to recommend corrective action


Project Coordinator (Contract)

Prepared presentations, agendas and minutes for quarterly, monthly and weekly staff meetings. Maintained and updated vendor agreements, contracts and billing status. Researched and purchased corporate promotional items, office supplies, furnishings and artwork. I researched new learning materials and courses for managers and their direct reports. Also created and maintained invoices and purchase orders. I tracked on-line employee training to ensure that everyone was up to date on current SOPs

PHILIPS Healthcare Andover, MA 2002 - 2003

Procurement Coordinator (Contract)

Took ownership of and managed over two hundred 3rd party vendor agreements using research tools such as SAP, Westar data management program and excel spreadsheets. Generated Return Material Authorization information and worked closely with the warehouse and accounting department to adjust stock discrepancies and invoices.

Processed and followed up on orders from national and international vendors with a sensitivity towards multicultural clients

C M G I Andover, MA 2000 - 2002

Executive Administrator

Supported the VP of Business Development and the Segment Executive Team through arranging and processing travel and lodging accommodations, invoices, expense reports and purchase orders. Exercised discretion while overseeing highly confidential material and projects such as company-wide layoffs and relocations. Maintained the executive team email, calendars and coordinated catered meetings & activities. Created presentations, spreadsheets and sub-company files for weekly staff meetings

Conflict Management Inc. International Group, LLC Cambridge, MA 1997 - 2000

Director of Internal Operations

In my role as Internal Operations Director for CMIIG, a mediation and negotiation group, I worked closely with the senior partners on essential issues related to start-up necessities such as securing real estate space, establishing financial accounts, interviewing and hiring candidates for financial and marketing positions and securing cost efficient IT support alternatives.

Took ownership of the Latin American portfolio consisting of various organizations that were 5 years in arrears. My diligence resulted in securing and receiving all due funds within a 12 month period!

I was in charge of approving and editing all marketing material, presentations and graphics for use by senior partners in negotiation and mediation training seminars. Supervised and oversaw a team of staff administrators, seminar coordinators and volunteers.

Planned office layout and interior design, purchased corporate artwork, furnishings and office equipment, designed professional templates, forms, logos and company stationery. Processed / maintained monthly, quarterly & annual reports, organizational charts.

I also maintained the payroll, AP & AR aspects of the company through partnership with an outside accountant.

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