Customer Service Representative

LAMONT MORALES

** **** ***** ****** *** # *A, New York, NY 10027 C. 347-***-****. *************@*****.***

Summary

Office assistant with clerical and customer service experience bringing enthusiasm with exceptional work ethic.Energetic, organized and professional.

Highlights

Customer Service.

Problem solving and relationship building.

Employee recognition from Amazon Prime for exceeding the on-time delivery criteria for the most deliveries within a short window. This resulted in an increase of Prime memberships.

Designated to train new couriers and to serve as a role model for new hires and peers.

Promoted to Dispatcher Coordinator at Amazon Prime.

Experience

Dutch Express/Cornucopia Logistics/Amazon Prime

Amazon Courier - New York, NY5/2015 to Present

Performs other duties as assigned including training new hires and conducting orientations.

Ensures delivery and operational excellence through high degree of rigor and detail.

Communicating courteously with clients daily while consistently and efficiently delivering the Company’s products and services.Proactively communicates with dispatcher regarding upcoming changes.

Cornucopia Logistics/Amazon Prime

Dispatcher Coordinator - New York, NY10/2016 to 2/2017

Dispatched and follow-up with couriers and drivers.

Created daily and weekly reports and conduct audits.

Proactively communicated with drivers, contractors, vendors, and management company.

Maintained proper operational, personnel, and maintenance records and ensured information is executed timely and correctly.

Handled various clerical duties such as data entry, filing, and compiling information.

Assisted management with operational tasks as assigned and provided training to new hires.

Resolved problems in a timely manner by coordinating dispatch changes and updating communication with customers, couriers and drivers.

Administration for Children’s Services (ACS)

Payment Analyst- New York, NY2/2014 to 3/2015

Promoted to analyze, research and process invoices for vendors’ payments.

Scanned and maintained electronic filing of invoices and reports.

Resolved payment inquiries. Utilized the Financial Management System (FMS)and Automated Childcare Information System (ACCIS).

YMS Management (ACS)

Front Desk/Customer Service Representative - New York, NY7/2009 to2/2014

Handled incoming calls and provided payment status.Handled lost check and child enrollment inquiries and managed front desk reception.

Handled data entry for attendance to process monthly payments for daycare programs and childcare providers.

Atlantic Express Transportation Corporation

Customer Service Representative- Bronx, NY5/2008 to4/2009

Answered inbound calls to assist with inquiries and data entry of bus delays and break downs.

Provided administrative support to dispatchers and terminal managers.

Inspected buses to ensure all drivers had proper bus equipment.

Education and Training

University of Phoenix

Completed 75 credits towards Bachelor of Science in Business. In progress.

STRIVE/Employment Services – Job Readiness Program

Certification

Louis D. Brandeis High School/Park East H.S.

High School Diploma

Skills

Knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint).

Types 50 WPM.

Ability to handle multi-line phone system and experience in working in an inbound/Outbound Call Center environment.

Ability to multi-task, handle various office equipment and filing.

Contact this candidate