IT Application Support Analyst

Dharmesh G. Patel

*********@*****.*** Alpharetta, GA 30004 678-***-****

Profile

Accomplished management professional with over 20 years of hands on experience directing business process improvements and creating cost reduction initiatives. Full project life cycle experience as a pre-planner, developer,trainer, and a manager of small and large IT projects. Highly skilled in directing teams in delivery of exceptional service and advancement of executive objectives; with a career record of surpassing client and organizational expectations.

●Team Leadership

●Epic(EHR)

●Communication

●Project Management

●Lawson(ERP)

●Operations Management

●Process Improvement

●Quality Control

●Program Development

●Human Resource Management

●Financial/Decision Support

●Digital Marketing

PROFESSIONAL EXPERIENCE

WELLSTAR Health System Dec 2016 –Present

●Manage small to large complexity new implementations, enhancements, and/or upgrades.

●Senior lead for the Lawson Enterprise Resource Planning and, Supply Chain solutions.

●Create change control requests that adhered to the change management process, including time,effort, and financial impacts.

HOUSTON METHODIST HOSPITAL 2010-2015

●Led the design and deployment of the Hospital’s Enterprise Intelligence, Self-Service, and digital marketing products.

●Directly negotiated vendor contracts, pricing, purchasing.

●Created test cases, data gathering, release literature, and end user documentation.

DS Services, L.P 2005-2009

●Installed, Configured, and supported the efforts of the organization’s content management system(CMS) through best practices and management of a functional teams.

●Partnered with leadership to evaluate and enhance business and system processes through web and marketing strategies.

●Lead the deployment of the Oracle R12 E-business suite, Oracle IPM, and Kaba Time/Attendance system for Corporate Finance and Human Resources which resulted in 30% of cost savings.

Siemens 2004-2005

●Oversaw client configuration and implementation of healthcare applications by leveraging the Marimba Application Management tool.

●Implemented product specific solutions during the design, build, and configuration stages of the application go-live.

●Documented image support processes, maintained status reporting, and provide issue resolutions

D&S HOSPITALITY 2000-2004

● Created a process and procedure-driven environment for a big scale hotel streamlining operations which resulted in a savings of %20.

●Recruited, hired, and mentored a 20-member cross-functional team to ensure efficient operations while delivering customer satisfaction.

●Assisted in preparing annual financial plans and periodic forecasts.

●Developed and executed the hotel sales, marketing and operations strategic plans outlining processes for budgeting, forecasting, and revenue management.

EDUCATION & CREDENTIALS

Master of Science Degree Health Administration, Concentration: Business-Healthcare Informatics, TWU

Bachelor of Science Degree, Concentration: Computer Information Systems

CPHIMS Certified & Member, HIMSS-Innovations Community, Emerging Professionals Community, Interoperability, Telemedicine

Lean Six Sigma Certified, Green Belt

*References available upon request

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