Marco Aurelio Braga Paim:

Professional experience

Profile

Awareness of Agile methods and practices, communicate effectively, coordinate the service with local and remote stakeholders, keep the contact between the Product Owner and the Agile squad, managing projects and lead initiatives. Deep experience in service management processes.

Scrum Master at SCCD (Service Now and Maximo)

Agile mentor at SCCD

Life Cycle Management Lead at SCCD

Core Member and QA Program Lead at SCCD

Test Management at SCCD

Team Lead at SCCD (Smart Cloud Control Desk)

Test Specialist at TSRM

Application Test Analyst for PPS

Test Execution for Enterprise Search

Test Analyst for Open Client for Linux

Technical Team Lead for Mediation

Production Support for Mediation

System Administrator for Unix Servers

Job System Operator for Maestro

System Administrator for Unix Backup

Support Analyst for HP/UX, Solaris, AIX, Linux

Support Analyst for micro IT

Employer History 08/2010 - To date

IBM Brasil, Brazil

IT Specialist

Program management agile dev at SCCD

Scrum Master at SCCD

Agile Coach at SCCD

Test Management at SCCD - Maximo

Life Cycle Management Lead for IGA SCCD - Maximo

QA Program Lead for IGA SCCD - Maximo

Test Specialist for TSRM - Maximo

Test Analyst for PartnerWorld Profile System - PPS

Test Execution for Enterprise Search - WebServices

QA Software Engineer for Service Provider - Maximo

QA Software Engineer for Brazilian Government - Maximo

05/2007 - 08/2010

Stefanini Consulting, Brazil

Support Analyst

Test Analyst for Linux

Technical team lead

Responsible for documentation and training

Responsible for production support to Mediation Applications

09/2002 - 12/2002

Unilever Brasil, Brazil

Production Operator

Responsible for monitoring Maestro Jobs

05/2002 - 02/2004

Unilever Brasil, Brazil

System Administrator

Responsible for Unix Servers administration

07/1998 - 11/2001

AT&T do Brasil, Brazil

Support Analyst

Responsible for infraestructure, configure and monitoring unix servers, backup and support to users

02/1994 - 07/2000

Omint Saúde, Brazil

Support Anayst for Micro IT

Responsible for configure desktops and notebooks for users. Responsible for configure Lan, backup and support to users.

Assignment History 03/2014 - To date

50 months

IGA SCCD (Smart Cloud Control Desk)

Scrum Master

Project Description: Iteration Management

Program Management Agile Development

Agile Coach

Life Cycle Management lead

Test Management Test Planning

05/2013 - To date 60 months

IGA TSRM

Test Specialist

Project Description: Test Analyst

Test Case creation Test Execution

02/2012 - To date 75 months

PartnerWorld Profile System

-

Project Description: Test Execution Test Case Creation

07/2011 - To date 82 months

Enterprise Search

IT Specialist

Project Description: Test Execution

02/2011 - 07/2011 6 months

Openet

-

Project Description: Test Execution

Script creation Automation

08/2010 - 02/2011 7 months

Tivoli Maximo for Industry Solution

QA Software Engineer

Project Description: Test Execution for Service Provider

Test Execution for Maximo Brazil Government Test Execution for Maximo US Government

02/2010 - 08/2010 7 months

Open Client for Linux

Test Analyst

Project Description: Responsible for testing OS funcionalities, all IBM tools customization

05/2007 - 12/2010 44 months

Sprint/Nextel

Production Support

Project Description: Responsible for Production Support for Billing Applications. Monitoring

CDR files on Ensemble System trough Mediation Applications

Key Skills Certifications:

-Scrum Master Accredited Certification®

-ITIL® Foundation Certificate in IT Service Management

-L1 IT Specialist Experienced Services and Testing

-IBM Cert- Smart Cloud Control Desk V7.5

-IBM Cert- Collaborative Life Cycle management V4

-IBM Cert- Rational Requirements Composer V3

-IBM Cert- Rational Team Concert V4

-IBM Cert- Rational Quality Manager V3

-HP Certified HP-UX System Administration

-Microsoft Certified Systems Administrators -Sun Certified Backup and Recovery Engineer

Skills:

Scrum Master

Project management

Test management

Program management

Leadership team

Process management

CLM instructor

RRC Instructor

RQM Instructor

RTC Instructor

Testing Instructor

Test Execution

Test Creation

Test Planning

Virtual Team

Apply Collaboration/Teaming Techniques

Apply Customer Satisfaction Skills

Apply Global Perspective & Cultural Adaptability

Perform Assistant/Secretary-Local

Perform in Matrix Environment

Use Calendaring/Scheduling

Use Organization Structure

Key Courses and

Training

Education

Block Chain Essentials

ServiceNow

Data Science Foundations - Level 1

IBM Agile Advocate

IBM Agile Explorer

IBM Mentor

IBM Recognized Teacher/ Educator

Scrum - Visão Geral

Certified SCRUM Master Training

Agile Program Fundamentas

Program Management Drop In

ITIL v3

Rational Doors Next Generation v4 Certified

Rational Team Concert v4 Certified

Rational Quality Manager v3 Certified

System Administrator for Radius

Sun Veritas NetBackup Administration

Unix 10i v2 - Administration

Unix 10i v2- Supporting

MCTS - Administration

MCTS - Supporting

Qualifications

Scrum Master in Certificação

SCRUM-INSTITUTE, Brazil, 2017

Thesis Title: Scrum Master Accredited Certification, 2017

Focal Point for financial management processes

ITILv3 in Certificação

EXIN, Brazil, 2017

Thesis Title: ITIL ® Foundation Certificate in IT Service Management, 2017

IT Specialist L1 in Certificação

IBM, Brazil, 2016

Thesis Title: L1 IT Specialist Experienced Services and Testing, 2016

SCCD in Certificacao

IBM Academy, Brazil, 2016

Thesis Title: IBM Cert- Smart Cloud Control Desk V7.5, 2016

CLM in certificacao

IBM Academy, Brazil, 2016

Thesis Title: IBM Cert- Collaborative Life Cycle management V4, 2016

RDNG in certificacao

IBM Academy, Brazil, 2015

Thesis Title: IBM Cert- Rational Requirements Composer V3, 2015

RTC in certificacao

IBM Academy, Brazil, 2014

Thesis Title: IBM Cert- Rational Team Concert V4, 2014

RQM in certificacao

IBM Academy, Brazil, 2013

Thesis Title: IBM Cert- Rational Quality Manager V3, 2013

MBA in Business Management

Gama Filho University, Brazil, 2011

Thesis Title: Business Management using current IT, 2011

Stricto Sensu in Systems Analysis

Mackenzie University, Brazil, 2000 Thesis Title: Telemetic, 2000

Graduation in Data Processing Technology

Ibirapuera University, Brazil, 1996 Thesis Title: Telematics, 1997

English Fluent

Languages Spanish Good

Portuguese Fluent

Other relevant information

Membership in IBM Professional Certification

professional Member - RQM/RTC/RRC Mentor

organizations

Ecosystem Education

Agile and CLM mentor

Other job-related GDC University - RQM/RTC Instructor activities

BRG PwD Brazil Community - Volunteer

Ecosystem Education - Mentor, Speaker

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