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Network Support

Miami, Florida, United States
April 25, 2018

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**** ** ** **.

Miami, Florida *****

Cell: 786-***-****

Luis R. Aquino

Summary Computer specialist with extensive experience in desktop, help desk,

network administration and data communications support. Proven track

record of consistently delivering excellent support in stress-filled and high

volume environments.

Experience 2005- to 2016 Ravenscroft Ship Management Inc. Miami, Florida

Network System Administrator/Security Officer

As the Primary System Administrator/Network Security Officer I am responsible for but, not limited to the following: Monitoring the state of the network and general network throughout in order to detect any serious degradation in its performance. Maintain Server Backups, ensure that the Electronic Mail capabilities of the server are operational at peak performance at all times. Investigate and resolve unsuccessful login attempts, intruder detection lockouts, and compromised passwords.

Serve as the “first line of support” for account holders on the Ravenscroft

Ship Management LAN. Resolve and/or research technical issues that may arise as well as liaise with different companies/entities that offer technical support to Ravenscroft Ship Management Inc. Maintain the LAN in “state of the art” condition by routinely assessing the quality and reliability of existing hardware, software, operating systems and network components that comprise the LAN, and make recommendations for upgrade or replacement where necessary. Responsible for the migration from Windows 2000 to Windows Server 2003 including Exchange 2003.

Traveling to vessels in order to install or upgrade the different systems operating onboard all Ravenscroft’s fleet.

Apart and aside from my main responsibilities, I was also responsible for the upgrade and complete restructuring of the office Telephone Network. This included market research, availability as well as contract and pricing negotiations/programming and maintenance of the system.

2004 to 2005 Applied System Deerfield Beach, Florida

Field Engineer I

Position included: repairing micro, minicomputers and peripheral.

Test and configure new PCs for network configuration.

Provide user support for LAN/WAN system, in Novell, NT 4.0, Windows

2000, Windows 2003, Citrix Server and Windows XP environment.

Microsoft Windows NT 4.0 server/workstation, Windows 2000, Windows 2003, Citrix and Windows XP installation, configuration and administration.

Testing of LAN/WAN networking devices, Router, Switches, and Hubs.

2003 to 2004 Apolo Builders, Inc. Weston, Florida

Desktop support and Network administration

Installed and support Windows 2000 and Windows XP desktop, MS Office 2003, MS Outlook 2003, McAfee Virus scan, Internet Explore and QuickBooks 2005.

Responsible for the administration and support for Windows 2003 server, account creation, password reset, and troubleshooting of all network printers.

2002 to 2003 Tek System Miami, Florida

Field Technician

Provide onsite support to different clients on the field.

Provide support for installations, configuration, administration, network software and hardware. Support backup exec and Veritas.

Installed and supported MS Office Suite. Right fax, SunGard Communication, Microsoft Exchange and IMail.

1994 to 2003 ABC Distributing, Inc. Miami, Florida

Computer Desktop Supervisor

Position included: repairing micro, minicomputers and peripheral.

Test and configure new PCs for network configuration.

Provide user support for PC/LAN system, in a Novell, NT4.0, Windows 2000 and Windows XP environment.

Helpdesk support.

Microsoft Windows NT 4.0 server/workstation, Windows 2000 and Windows XP installation, configuration and administration.

1984 to 1993 Frequency & Time System, Inc. Beverly, Ma

Electronic Engineer

Performed detailed design of the circuit, components, and instruments to achieve desired performance in new designs or enhanced performance in existing design.

Prepare engineering sketches, listed and tested procedures for a new design.

Review engineering documentation for accuracy and completeness.

Provide technical assistance and consultation to other groups or departments within the company in support of existing designs.

Prepared reports and tested summaries relating to design responsibilities.

Maintained a knowledge of applicable military specifications, applying this

knowledge as required.

Maintained knowledge of “best commercial practice”.


Wentworth School of Technology Boston, MA

B.A., of Science Degree; Electronic Engineering.

North Shore Community College Beverly, MA

Associates Degree in Pre-Engineering Science.

Productivity point Training School Ft. Lauderdale, FL

A+ Certification Certificate

USComp Training School Miami, FL

MCP Certification Certificate

Fast Train Miami, FL

Certified Network Professionals

Microsoft certified since 1999 in the following field:

Microsoft Systems Administrator

Microsoft Systems Engineer

Microsoft systems Administrator Security

Microsoft Systems Engineer-Security

Microsoft Certified Professional

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