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IT Technician

Orlando, Florida, United States
April 25, 2018

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Tel.: 305-***-****


Dedicated supervisor and technician with nearly 20 years of experience in systems analysis and networking. Holds more than 300 hours of certification, professional, and leadership training. PROFESSIONAL EXPERIENCE

City of Titusville 17+ years


System Analyst/Network Technician

Responsible for purchase and requisition of computer equipment, maintenance of hardware, and software installation for more than 470 computer systems. Oversaw City Hall, the Fire Department, and the Police Department with a budget of $100 to $200,000 annually.

Researched and negotiated the Service and Maintenance Agreements with Dell. Received certification as a Certified Dell Technician during factory visit and training.

Managed Microsoft Service Agreements as well as all software licenses for the City.

Improved methods used to determine which computer systems would be replaced, which would be repaired, and what software would be implemented in each area. Florida Online Internet Providers 3 years


Day-shift Supervisor Technical Support

Provided technical and network problem resolution to customers by guiding them through step-by-step solutions through a call support line. Resolved username and password problems, uninstalled/reinstalled software, verified proper hardware and software set up, assisted with navigating application menus and troubleshooting connection issues. Managed up to five employees.

United States Air Force 20 years


Munitions System Specialist/Technical Supervisor

**Equipment Manager - 7 years **Inspection, Receiving/Shipping Supervisor - 7 years

**Storage/Handling Supervisor - 5 years **Munitions Accounting/Computations - 3 years

**Flight-line Delivery Supervisor - 3 years **Munitions Controller/Dispatcher - 2 years

**Records Maintainer - 10 year **Vehicle/Trailer Maintenance Mechanic - 3 years

**Maintenance/Supply Liaison - 5 year **Environmental/Hazardous Waste Monitor - 5 years SUPERVISORY/MANAGEMENT SKILLS

Established, planned organized and directed personnel related assignments.

Provided counseling in employee relations and working environment to improve production.

Reviewed and verified technical data, and performed operational studies.

Evaluated career development progress for trainees; modified to achieve desired results. TECHNICAL SKILLS

Computer Operations Records Maintenance Pneumatic Systems Foreign Object Control Hazardous Waste Technical Publications Electrical Systems Corrosion Control COMPUTER SOFTWARE

Microsoft Windows 10 Microsoft Office 2010/13 Suite Microsoft Windows 8 & 7 Microsoft Front Page MacAfee Antivirus Microsoft Windows XP Microsoft Windows 2000 Microsoft Access Norton Utilities Microsoft Windows NT Microsoft Word DBASE III, IV

Microsoft Windows 98 Microsoft Excel MS-DOS

Microsoft Windows 95 Microsoft Power Point Lotus 1, 2, 3 PC Tools Utilities Microsoft Publisher


A+ certified New Horizon

New Horizon Course Interconnecting Cisco Network Devices (CCNA ICND-I/II)

Brevard Community College Major Associate Degree in Computer Science

Miami-Dade Community College, Miami, Florida 15 Semester Hours Transcript Community Collage of the Air Force--Munitions System Technology 42 Semester Hours

Entry and Mid-Level Leadership and Supervisory Schools 288 hours

Total Quality Management Course 56 hours

On-The-Job Training, Supervisor Familiarization Course 30 hours

Supervisor’s Safety Course 10 hours


Earned recognition as Distinguished Graduate, Entry/Mid-Level Leadership and Management.

Awarded Five (5) Air Force Achievement Medals for Outstanding Performance.

Awarded the Defense Meritorious Service Medal for OPERATION DESERT SHIELD/STORM OTHER

TOP SECRET Security Clearance

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