Customer Service Training

Location:

Quezon City, NCR, Philippines

Posted:

April 23, 2018

Contact this candidate

Resume:

Eden Grace M. Landaos

#**** ******* **. ******* **-A Quezon City, Philippines

Mobile 097********/094********

E-mail: edengracelandaos @gmail.com

RECEPTIONIST/SERVER

Over two years experience running a busy reception area and successfully interacting with a diverse and demanding group of

people . An excellent track record of efficiency and effectiveness in managing communications and customer relationships.

PROFESSIONAL EXPERIENCE

Receptionist /Server

Hokkaido Ramen Phils Inc. South A.A Quezon City, January 2016- March 2018

A receptionist delivered excellent customer service at all times. Completed procedures when guests arrive and leave. Taking and passing on

messages to guests.

A server work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.

Travel Coordinator (On-the-job training)

San’s Travel and Tours, Cubao Quezon City,April to May 2014 (On-the-job training)

Dealt with customer queries with efficiency.Provided advice about visas or passports.Assisted in the preparation of promotional materials and displays.Prepared costing and itineraries for local tours.Assisted in booking ticket reservations using Amadeus e-retail system.

Hotel Assistant (On-the-job training)

Filipiniana Resort Hotel, Calapan City, Oriental Mindoro, April 19, 2013 to May 17, 2013 (On-the-job training)

Full training and exposure on hotel operations like house-keeping, food and beverage/ dining, culinary and front office.

SEMINAR AND TRAINING PROGRAMS ATTENDED

Regional Hospitality and Tourism Management Convention and Competition 2015– “Innovation and Creativity through Education and Training for Global Competitiveness, Social Responsibility and Excellent Service”