Eden Grace M. Landaos

#**** ******* **. ******* **-A Quezon City, Philippines

Mobile 097********/094********

E-mail: edengracelandaos @gmail.com

RECEPTIONIST/SERVER

Over two years experience running a busy reception area and successfully interacting with a diverse and demanding group of

people . An excellent track record of efficiency and effectiveness in managing communications and customer relationships.

PROFESSIONAL EXPERIENCE

Receptionist /Server

Hokkaido Ramen Phils Inc. South A.A Quezon City, January 2016- March 2018

A receptionist delivered excellent customer service at all times. Completed procedures when guests arrive and leave. Taking and passing on

messages to guests.

A server work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.

Travel Coordinator (On-the-job training)

San’s Travel and Tours, Cubao Quezon City,April to May 2014 (On-the-job training)

Dealt with customer queries with efficiency.Provided advice about visas or passports.Assisted in the preparation of promotional materials and displays.Prepared costing and itineraries for local tours.Assisted in booking ticket reservations using Amadeus e-retail system.

Hotel Assistant (On-the-job training)

Filipiniana Resort Hotel, Calapan City, Oriental Mindoro, April 19, 2013 to May 17, 2013 (On-the-job training)

Full training and exposure on hotel operations like house-keeping, food and beverage/ dining, culinary and front office.

SEMINAR AND TRAINING PROGRAMS ATTENDED

Regional Hospitality and Tourism Management Convention and Competition 2015– “Innovation and Creativity through Education and Training for Global Competitiveness, Social Responsibility and Excellent Service”

Conducted by Mindoro State College of Agriculture and Technology

March 2, 2015 (8 hours) at Calapan City, Oriental Mindoro

English Language Proficiency

Conducted by Provincial Government of Oriental Mindoro Technical Education and Skills Development Authority

September 13, 2014 to December 6, 2014 (100 hours) at Provincial Capitol Complex, Calapan City, Oriental Mindoro

Seminar on Tour Guiding and Research Methodologies

Conducted by Mindoro State College of Agriculture and Technology

December 4, 2013 (8 hours) at MINSCAT – Calapan City, Oriental Mindoro

Seminar on Basic Sales Training and Project Presentation

Conducted by Mindoro State College of Agriculture and Technology

September 21, 2013 (8 hours) at Xevera Clubhouse, Calapan City, Oriental Mindoro

Seminar on Flair Bartending and Mixology

Conducted by Mindoro State College of Agriculture and Technology

September 20, 2013 (8 hours) at MINSCAT – Calapan City, Oriental Mindoro

Hospitality Convention – “Philippine Hospitality and Tourism: Facing the Challenge of the Future and Nature of the Industry ”

Conducted by Mindoro State College of Agriculture and Technology

February 17, 2012 (8 hours) at MINSCAT – Calapan City, Oriental Mindoro

EDUCATION

College: Graduate of Bachelor of Science in Hotel and Tourism Management

MINDORO STATE COLLEGE OF AGRICULTURE AND TECHNOLOGY - CALAPAN CITY CAMPUS (June 2012 to April 2015)

Calapan City, Oriental Mindoro, Philippines

COMMUNITY VOCATIONAL HIGHSCHOOL (June 2007 to April 2011)

Calapan City 5200, Oriental Mindoro, Philippines

PERSONAL

Nationality: Filipino

Civil Status: Single

Age: 24 years old

Height: 5’1”

Weight: 46 kgs

Religion: Christian

Accumulated years of work experience: 2 years

(Note: References to be provided upon request.)

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