Recruitment Specialist/Customer Service Executive

YVONNE T. EUGENIO

Block ** Lot ** Burgundy Subdivision

Patag Sta. Maria, Bulacan

Mobile No. 091*-*******

E-mail Add: ****************@*****.***

Personal Information:

Nickname : yve

Place of Birth : Quezon City

Nationality : Filipino

Education:

2000 – 2007 Adamson University Sta. Mesa, Manila

BS Psychology

1999 - 2000 BS Geology Engineering

1996 - 1999 Little Angel’s Montessori

School of Bulacan Santa Maria, Bulacan

Secondary

1995 - 1996 St. James College ParañaqueCity

Of Parañaque

1989 – 1995 Panorama Montessori Cabuyao, Laguna

School

Primary

Work Experience:

MD24 Housecall

28th Floor 2801 Antel Bldg. Julia Vargas Ortigas, Mandaluyong City

Internal Recruiter

November 2017 to present

Job Assignments:

Advertising job openings on careers pages, job boards and social networks (e.g. LinkedIn, Jobstreet, Indeed)

Screen resumes and applications and update candidates on hiring processes.

Interview candidates during various hiring stages, including phone, first-round and second-round interviews

Report to hiring managers and HR managers on the status of open positions.

Determine qualification criteria for each position

Answer candidates’ queries regarding the application process

Provide interview feedback, when necessary and appropriate

Transcom

Brgy.wack-wackMandaluyong City

Technical Support Representative (SAMSUNG US)

December 2016 to October 2017

Job Assignments:

Assist customer for troubleshooting steps especially for lock device.

Provide information that will help customer get a satisfaction and resolution.

Assist and set up repair schedules if necessary.

Sykes Asia

WCC Shaw Blvd. MandaluyongCity

Technical Support Representative (SONY)

October 2016–December 2016

Job Assignments:

Providing excellent customer service with basic troubleshooting steps.

Testing and fixing faulty equipment

Assist customers installing audio or television receivers, stereo systems, camcorders, video systems, or other electronic home entertainment equipment over the phone.

Doing Triage tools to analyze customer’s concern regarding Home theater and Television.

VXI Global Holding Inc.

Waltermart Munoz

Quezon City

Technical Support Associate (COMCAST)

July 2014 to September 2016

(BACK UP TRAINER)

Provide hands-on, in-store demonstrations of equipment through lectures, PowerPoint presentations, and other means

Obtain documents and tools from subject matter experts

Research, prepare and maintain all training lesson plans.

Job Assignments:

•Handling customer who are not able to connect properly using their internet, phone and cable service

•Providing excellent customer service with basic troubleshooting steps

•Assisting customer accessing their emails, and activating phone service

•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and service

Convergys

Vertex One Bldg. 7thFL. San Lazaro, Manila

Customer/Sales Associate Representative (COMCAST)

May 2013 to July 2014

Job Assignments:

•Attracts potential customers by answering product and service questions.

•Maintains quality service by monitoring standards, advising supervisor of potential problems.

•Prepares product or service reports by collecting and analyzing customer information.

•Recommends potential products or services to management by collecting customer information and analyzing customer needs

APAC Customer Service Inc

CyberparkCubao

Retention/Customer Service (SIRIUSXM)

April 05, 2012 to May 2013

Job Assignments:

•Send customers who need additional help. In addition to working on a phone system, you will be expected to work with computers to look up customer accounts and retrieve information from manuals and company documents.

•Make follow up calls to customers to see how they like a product and whether it is working properly.

•provided with a list of company officials and product experts

Styrotech Corporation

#18 Muralla Industrial Park

Meycauayan, Bulacan

HR Associate

October 2011 to March 2012

Job Assignments:

•Assists with the administration of the day-to-day operations of the human resources functions and duties.

recruiting and staffing logistics. Performance management and improvement tracking systems, employee orientation, development, and training logistics and recordkeeping.

•Assisting with employee relations;, company employee communication, compensation and benefits administration and recordkeeping.

•Helps with the implementation of services, policies, and programs through HR staff; reports to the HR director, and assists company managers with HR issues.

PolytechnicUniversity of Philippines

Santa Maria Extension

PulongBuhanginSantaMaria, Bulacan

Accounting clerk I

June2009 September 2009

Job Assignments:

•Compiles and sorts documents, such as invoices and checks, substantiating business transactions.

•Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer.

•Computes and records charges, refunds, and cost of lost or damaged goods, freight charges, rentals, and similar items. May type vouchers, invoices, checks, account statements, reports, and other records, using typewriter or computer.

PolytechnicUniversity of Philippines

Santa Maria Extension

PulongBuhanginSantaMaria, Bulacan

Administrative Secretary (FA for Academic Matters)

January 2007 May 2009

Works fixed schedule of hours in the FA Office.

•Provides Association outreach to part-time faculty as deemed appropriate by the Executive staff from among the following:

•Conducting surveys of part-time faculty interests.

•Communicating and advocating for part-time faculty interest to the Executive staff and the Executive council.

•Attends negotiation team meetings on an as needed basis.

•Attends staff meetings.

•Maintains record of time spent on FA business on a monthly and annual basis for audit purposes

Skills:

•Ability to process Microsoft Word, Excel, PowerPoint, Photoshop, Outlook Express, Scanning Technology, Internet Proficient.

•Ability to operate Digital Switchboard; fax machine; Xerox machine and PABX.

•Can work without supervision, a fast learner, hardworking personality

References:

To be furnished upon request.

Contact this candidate