Kym L. Oliver, PMP, CSM, LSSGB

PROJECT MANAGER – CURRICULUM VITAE

Continuous Improvement PMP/PMBOK Standards Lean Six Sigma Agile/Scrum Master

CAREER SUMMARY

Expertise in implementing successful projects for over 10 years from concept-to-launch. A driven and resourceful PMP, Certified Scrum Master & Lean Six Sigma Green Belt. Known for innovative ideas, streamlining processes, maintaining schedules, managing diverse teams and resources to successfully complete business objectives. Offering extensive project management skill sets across several methodologies, with the ability to establish strong working relationships at all levels, as well as, anticipating needs and resolving problems.

CORE COMPETENCIES

PMP® Certified

Change Management

Creative Solutions-Oriented

Certified Scrum Master

Led development of Strategic Planning

Manage Conflict Resolution

Certified Lean Six Sigma Green Belt

Full Life Cycle Project Management

Scope Control

Led Project Planning and Execution

Managed Budgets & Forecasting

Manage Vendor Negotiating

QA Planning and Audits

Proficient Communicator

Requirements gathering

Innovative & Progressive thinker

Led Cross-Cultural Teams

Kaizen Principles

MS Project Online/Administrator

Manage Risk Assessment & Mitigation

Regulatory & Compliance

Managed Continuous Improvement

Analytical & problem-solving skills

Data Mining and Analysis

Servant-Leader Leadership Style

SharePoint Administrator

Stakeholders Relationships

Manage Issue Tracking & Resolution

Team Building Expertise

Communication Plans

CAREER HIGHLIGHTS

Project Management

Through a successful grant writing initiative, implementation and execution of a massive playground and agency landscaping project, to include vendor bidding/selection, prototypes, safety requirements and construction

Ability to convert Customer/Stakeholders requirements into measurable deliverables

Presents oral and written reports defining plans, problems and resolutions to appropriate levels of management

Acts as liaison to Senior Management to ensure that project aligns with organization’s strategic plan

Tracks, analyzes, and makes recommendations on status reports, issue resolution and program actual against project charter, budget and/or project plan

Institutes and implements systems for quality control and review of collected data

Guided projects to completion on time, within scope and on budget

Addresses problems through risk management and contingency planning

Process Improvement

Utilize process mapping techniques to identify and remove waste from processes resulting in reduced cycle times and increased output

Use of Kaizen principles to implement continuous improvement

Deploy Lean methods to optimize process capabilities, (e.g., Pareto Charts, FMEA, 5S’s, Fishbone Diagrams, etc.)

Identifies opportunities for improving and streamlining processes and quality of team’s work for customer satisfaction

Leveraging and Influence

Ability to build and maintain internal and external relationships with existing or potential stakeholders to determine their needs, develop plans and tailors information needed to keep key stakeholders informed

Conceptual Thinking

Ability to analyze and apply best practices for trends and patterns for root cause and future planning

CAREER HIGHLIGHTS (Continued)

Teamwork & Collaboration

Responsible for identifying the required project resources; for their technical or functional development performance, during the project

Possesses Servant-Leader style with ability to coach and motivate for positive expectations and successful projects

Ability to mentor, facilitate training, coach and develop others

Fosters an environment of camaraderie and promotes team efforts and sense of purpose and ownership

Removes team impediments to allow the team to deliver goals and deliverables

Change Management

Act as Change agent/problem solver utilizing leadership skills for training and motivating teams for continuous improvement

Creation of new policies and procedures to align with changes

Financial Reporting & Forecasting

Metric and dashboard creation and reporting

Planned and monitored project budgets to remaining within financial constraints including controlling costs and identifying cost-effective alternatives

Communications

Communicates project expectations to all necessary stakeholders, to include: project sponsor, project team members, upper management and key stakeholders in accordance with communication plan

Through regular team meetings, detailed project timelines, and the removal of project roadblocks, assisted in the release of programs and initiatives that received positive reviews

PROFESSIONAL EXPERIENCE

Velcro Group Corporation, Boston, MA 2017-Present

Executive Assistant/Project Coordinator – Global General Counsel & Legal Division

Scope: Provides high-level project management and administrative support to Global General Counsel, who is responsible for legal matters in all of the 18 countries where there are Velcro Companies and subsidiaries. Perform heavy travel/booking projects for the General Counsel, as well as the legal team. This often involves complex itineraries, visiting multiple countries during one trip. I also handle confidential and discreet personnel issues, as well as Board of Directors meetings and coordination. Both assisting and leading project management processes and special events, in a Lean/Process Improvement environment.

Project Management Responsibilities include, but are not limited to:

Deliverables: Serving as Project Manager on organization-wide Compliance Program, as well as, the European Union-General Data Protection Regulation, (EU-GDPR) and the associated SWAT Team, to assist in overseeing the transition of the May 25, 2018 mandate. Legal SharePoint Administrator, for creation of Corporate Organization Repository and accessibility of documents in SharePoint. Provided reports and metrics on-demand. Creation and management of the Vendor Management process for the Legal Division.

ATRIUS HEALTH, Newton, MA 2015-2016

Regional Program Coordinator/Interim Project Coordinator – Office of the SVP/Urban Region

Scope: Provides high-level project management and administrative support to Senior Vice President who was responsible for (7) area medical practices in the Metro Boston area. This included confidential and discreet personnel issues.

file maintenance, planning and organizing meetings and schedules, managing processes, assisting and leading project management processes and special events, in a Lean/Process Improvement environment.

Project Management Responsibilities include, but are not limited to:

Deliverables: Served as Project Coordinator on organization-wide Coding Project, and as Project Manager on an Equipment Inventory Project, as well as, various other projects. Provided reports and metrics delivery, and housing of project documentation. Assisted in streamlining and re-design of the Hiring Requisition process for the organization. Designed & implemented several innovative databases and spreadsheets for inventory tracking and meeting coordination.

PROFESSIONAL EXPERIENCE (Continued)

ATRIUS HEALTH, Newton, MA 2013-2015

Executive Assistant to CMO – Office of the Chief Medical Officer

Scope: Responsible for high-level technical and administrative support to CMO, VP of Nursing and Director of Hospital Relationships. Compiling reports, triaging inquiries, emails and phone calls. Responsible for oversight of the

cost center’s resources and expenditures, and direct reports under the Office of the CMO. Responsible for corporate wide special events and both project coordination and management.

Project Management Responsibilities include, but are not limited to:

Deliverables: Planned and executed successful organization-wide Annual Awards event, on schedule and under budget, with a team of (6). Created and implemented Meeting Magic Project to schedule and track all the CMO/VP/Director, and their direct reports standing internal meetings for posting on SharePoint site for company-

wide viewing. Provided metrics and dashboard updates, scheduled and tracked GEMBAs and prepped reports and follow-up.

BLUE CROSS BLUE SHIELD OF MICHIGAN, Detroit, MI 2005-2013

Regulatory Affairs Specialist - Office of the General Counsel

Scope: Responsible for technical specialty and administrative support for (2) departments: Regulatory Affairs and External Appeals Department. Responsible for formatting, editing, proofreading and electronic filing of Certificates and Riders to the Department of finance and Insurance Systems, for the State of Michigan (DIFS), via the State’s Regulatory process: System for Electronic Form and Filing (SERFF).

Project Management Responsibilities include, but are not limited to:

Deliverables: Created, implemented and managed the Electronic Filing/Archiving Project, which saved the department 25% in time and resources being given the new ability to retrieve case files and other documentation from anywhere.

Served as SME on the 2014 Marketplace Project for National Health Care Reform, instrumental in successful launch of Investigated and identified key regulatory, operational, and processing gaps while serving as Subject Matter Expert (SME) on the Healthcare Reform Team.

Served as Project Manager in series of Focus Group meetings for Certificates and Rider Redesign Project. Coordinated and facilitated the project, organized focus groups and working sessions, provided regular updates/status to senior executives to ensure effective dissemination of project information. Assisted in the successful implementation of the various project phases, including planning, design and rollout.

Other Positions held while at BLUE CROSS:

Administrative Assistant to Director & Assistant General Auditor – Office of the General Auditor

Program Assistant/Sales Analyst – Agent Administration

OTHER RELEVENT POSITIONS

URBAN LEAGUE OF FLINT

Director of Marketing and Fund Development

Project Management Responsibilities include, but are not limited to:

Responsible for portfolio of agency projects and programs, to include fundraisers, special events and social awareness programs

CITY OF FLINT

Administrative Aide/Board Liaison - Mayor’s Office

Budget & Grants Assistant - Budget & Grants Department

Project Management Responsibilities include, but are not limited to:

Responsible for planning, and implementation of many projects and programs as F.R.A.M.E.S. Board Liaison for Mayor’s faith-based initiative

EDUCATION & CREDENTIALS

Harvard University Extension School, 2013-Present

Pursuing candidacy for Bachelor of Liberal Arts (ALB), Degree

Concentration: International Relations; Minor: Business Communications

PMO Leadership Training, Agile/Lean/PMP Prep – William George Associates, Ltd., 2017

Project Management Professional (PMP), 2017

Certified Scrum Master (CSM), 2017

Certified Lean Six Sigma Green Belt (LSSGB), 2017

CONTINUING EDUCATION

Fundamentals of Project Planning and Management – Coursera Online: University of Virginia, 2017

Law and the Entrepreneur – Coursera Online: Northwestern University, 2014

Leading Strategic Innovation in Organizations – Coursera Online: Vanderbilt University, 2013

Principles & Techniques of Fundraising – The Center on Philanthropy at Indiana University, 2003

Interpersonal Communication for Fundraising – The Center on Philanthropy at Indiana University, 2002

ACHIEVEMENTS/PUBLICATIONS

Pride in Excellence Award, Blue Cross Blue Shield - 2007

Published: Annual Budget for City of Flint - 2001 & 2002

Published: Minority Business Directory - 1995

SOFTWARE

MS Office Suite (Word, Excel, Project, PowerPoint, Visio, Publisher, OneNote),

SharePoint, Skype for Business, Zoom,

MS Project Online for Administrators/Users,

Adobe PageMaker, Photoshop, Smartsheet

Familiarity with SQL & Primavera

EXTRACURRICULAR ACTIVITIES

National Management Association (NMA) - Program Chair & Project Lead for Adopt-A-School Project, 2005-2013

BBVA Tour Guide/Retail Shop Volunteer (BBVA) - 2013-Present

Boston Symphony Orchestra (BSO) - Tour Guide/Retail Shop Volunteer, 2014-Present

American Heart Association (AHA) - Heart Walk & Heart Ball Volunteer, 2015-Present

Mayor’s Office on Immigration – Gala Volunteer, 2015-Present

Project Management Institute (PMI) – Board Chair, VP Professional Development, 2016

Boston Ballet Volunteer Association (BBVA) - Board Chair, Assistant Treasurer, 2016-17

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