Customer Service Manager

Sharon Nelson

**** **** **** ***. *. Apt. A

St. Petersburg, Florida 33712

Phone: 267-***-****

Email address: ***********@*****.***

Work History

*/**** ** ******* ***** Furniture Store St. Petersburg, FL

Customer Service Represenative

Managed five reports generated under my ID & Password daily

Cash on Delivery Report. Furniture must be paid before delivered to customer

Exchanges of merchandise called cust to let them know merchandise is avilable

Backorder and shortages of Merchandise

Customer Taxes exempt forms

Past Due Delivery Report of the Customer picking up furniture at the Warehouse.

Maintained a Cash drawer and called customer to verify and give delivery dates

10/2014 to 06/2015 Motor Magnetics 2801 72nd St. N St. Petersburg, FL

Account Representative

Managed Account Receivable and Payables for a manufacturing company

Collection calls for the receivable /customers

Paid company Vendors

End of month close for two separate entities within the company

Check Run for both separate company entities

Assisted Account Manager

Assisted in the repair department of return items made by manufacturer

10/2007 to 09/2014 Executive Quarters 2300 Computer Ave. Willow Grove, PA

Property Administrative Assistant

• Answer the phones for 30 people

• Received incoming deliveries for all tenants (13 offices suites.)

• Intake information for the lawyers

• Created invoices for clients

• Accounts payable, vendors Accounts Receivable, rent checks (Yardi system)

• Managed the filing system for the leasing office.

• Pool Secretary for the lawyers.

• Walk-in clients who needed typing, copying or printing work done.

• Worked closely with the manager to assist her in responding to the property and tenants needs.

• I created a General Ledger coding system to eliminate key strokes.

• Negotiated contracts for the manager cutting the cost (75%) on offices supplies

04/2000– 07/2006 BOATHOUSE SPORTS, 425 E. Hunting Park Philadelphia, PA

Receptionist/Fax Machine Operator

• Answered switchboard

• Greeted guests

• Recorded all incoming deliveries.

• Scheduled meetings for three conference rooms.

• Walked employment applicants through application process.

• Distributed incoming mail. Sorted and distributed all incoming faxes to various departments

• Recorded vending machine refunds.

• Made service calls on all office equipment.

• A/P and A/R

• Entered sales leads into customer database (File Maker Pro) according to Territories.

• Assisted on various Marketing projects.

• Checked the Internet daily and processed catalog request.

• . Forwarded all orders to the customer service department.

Education

Dobbins Technical Vocation School Philadelphia, PA Phototypesetting: Diploma

Salary: $32,000 - $42,000

Dear Human Resource Director:

I have enclosed my resume as a first step to exploring the possibilities of employment with your company.

I know how to conduct business. During my time of working for the commercial office complex which housed different businesses. I was able to organize and manage the clients’ time. This line of work was fast paced and rewarding to me. I kept the client free of added stress. In this line of work administrative office training was done by me.

I kept track of a billable service and produced a report along with an invoice for in-house tenants/clients. In addition to my work history, as provided in the attached resume, I am self-motivated multi-tasked individual, who catches on to new duties quickly. I work well under pressure, and enjoy working with a variety of people.

I appreciate your time, and effort in considering my qualifications for employment with your company.

I look forward to hearing from you in the near future.

I can be reached at 267-***-**** or by email ***********@*****.***.

Sincerely,

Sharon O. Nelson

Enclosure

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