Sign in

Business Analyst

Milton, Ontario, Canada
April 22, 2018

Contact this candidate


Rahul Puri

***, ******* ****, ******, ** L*T*A* Email:

Mobile: +1-647-***-****

Professional Summary

A Business Analyst, has 8+ years of experience working on global, complex and large-scale IT transformation projects across various industries including banking and public sector.

Handled client engagements across multiple geographies including North America (Canada) and Asia (Philippines, India) having 3 years of Canadian work experience in business analysis. Has executed projects in multi-vendor environment, with diverse teams and having complex interdependencies working in GDM (Global Delivery Model) successfully supporting project delivery of size up to $26M.

Extensive experience in requirement gathering, analysis, documentation and implementation of business requirements in multiple technologies

Possesses a clear understanding of software development life cycle(SDLC), automation processes & business process reengineering and documentation

Specialized in transforming business requirements into functional designs, conducting JAD sessions along with the ability to take it forward through multiple levels of approvals

Ability to take ownership in design, functional testing and implementation of solutions

Delivered six end to end full cycle successful implementations

Capable to prioritize tasks and deliverables to ensure no downstream impact

Ability to serve as a contact point for project members and drive the project activities

An effective communicator with excellent relationship building, stakeholder management & interpersonal skills

Strong analytical, problem solving & decision making abilities

Enhanced knowledge of system integration and experienced working in multi-vendor environment

Experienced in defect tracking, monitoring, troubleshooting and root cause analysis

Willing to learn new technologies and processes

Core Competencies

Requirement Gathering Build Support Stakeholder Management

Requirement Analysis Change Management Risk Management

Fit-gap Analysis Defect Triaging Team Building

Documentation Cross-Functional discussions End user Training

Testing Support Client Relations & Presentation Implementation Support

Tools and Methodologies

Core Java, C, C++ Putty, Eclipse, Toad, SoapUI, HP QC Jasper Reports

Oracle Database and PL/SQL UNIX, Scripting HTML, XML, JSP, Javascript

Debugging tools – GDB, DBX MS Office, PowerPoint, Visio ServiceNow, Firestone

Professional Experience

Functional Support Lead Infosys Ltd., Toronto Feb 2018 to Present

Summary of Engagement: Working as a Functional Support Lead with Northern Trust Bank, US. Looking after functional queries related to support and development activities related to Derivatives Data Management(DDM) and Collateral Management(COL) tracks.


Ensure all functional queries related to DDM and COL are answered in timely manner

Handling a team size of 5 offsite team members

Engage NT business and operations groups for any new development activities

Conduct walkthrough sessions with support team in order to translate the new business requirement

Ensure best practices are followed in development and testing phases.

Senior Business Analyst Infosys Ltd., Toronto Sep 2017 to Jan 2018

Summary of Engagement: Worked as a Senior Business Analyst with Metrolinx for Campaign Pages project. It was a web design project to bring more realistic information to customers on the project going on in their regions.


Directly work with business stakeholders to capture web design requirement and further elaboration of the same.

Schedule daily SCRUMs and interact with PMO group and multiple IT stakeholders for smooth transition

Conduct solution walkthrough sessions with business and IT teams

Coordination with development and testing teams to ensure full requirements coverage

Extend functional support during implementation and stability phases

Functional Consultant/Onsite Lead Infosys Ltd., Mississauga Mar 2017 to Sep 2017

Summary of Engagement: Worked as a Functional Consultant/Onsite Lead with Innovapost, Canada to introduce Special Handling & Dangerous Goods surcharges for Purolator shipments services.


Work with client solution leads to understand the requirements, propose solution design and document test scenarios.

Conduct solution walkthrough sessions with development and testing teams

Coordination with development and testing teams to ensure requirements traceability

Address functional queries from development and testing teams

Conduct functional testing at onsite for online websites and SAP module

Participate in defect triage meetings and support testing teams during SIT, QA and UAT testing

Provide support during implementation and stability period

Business Analyst Infosys Ltd., Toronto Sept 2016 to Feb 2017

Summary of Engagement: Metrolinx has embarked on an initiative to modernize their GO Train Fleet system which enhance customer safety & real time communications.


Business Requirement gathering, Feasibility study, Fit-Gap analysis and use cases specification documentation

Analyse requirements, propose solution and align the same with business & technical groups

Conduct solution reviews and brainstorming sessions with stakeholders

Document solution details and take this forward for approvals

Engage delivery teams for implementation discussions

Coordinate requirement level discussions with delivery and business leads

Work closely with different teams during implementation, testing and rollouts

Business Analyst Infosys Ltd., Toronto May 2015 to Aug 2016

Summary of Engagement: This project with Ontario Ministry of Transportation(MTO) was a large scale SI (System Integration), Platform setup and AD (Application development) to replace Motor Vehicle Inspection and Carrier Registration on legacy systems.


Engage stakeholders for requirement gathering, elaboration, feasibility study and elicitation

Participation in design workshops and prepare functional design document

Conduct end user engagements in User acceptance testing and participate in defect triaging

Work closely with project manager and handle change management and defect management activities

Support Go-live and stabilization activities, and prioritize tasks to ensure no downstream impact

Adherence to organizational methodology and team practices

Take ownership of all process-related issues, and follows through to resolution, ensuring all are documented and signed off as appropriate

Business Systems Analyst/Technology Analyst Infosys Ltd., India Oct 2013 to April 2015

Summary of Engagement: Finacle is a universal banking solution provided by Infosys and implemented across various countries. Finacle version 11.1 was designed and built for Discovery Financial Services bank to meet US market requirements for "Chequing & Savings accounts (CASA)"/ "Term Deposit (TD) accounts" / "General ledgers (GL)"/ "Operations (OPS)" / “Interest” tracks.

Finacle v11.1 Notices and Event Capturing Framework: A common framework was designed to capture real-time Finacle events and to send notices to customers & facilitate centralized auditing for bank users.

Finacle v11.1 Enhancements: Designed and implemented enhancements for automatic escheatment of lockers, account freeze, data upload batch programs and Pass book printing statements.


Requirement gathering, analysis and documentation of business requirements

Execution of business strategy by transforming business needs into operational & systems requirements

Design walkthrough sessions with multiple stakeholders and technical & testing teams

Functional support during build, integration, testing and implementation activities

Delivery of high level and functional design documents

Employ various process improvement methods/practices to enhance product quality

User creative thinking to modify or select the most suitable approach that results in providing optimum solutions to business processes and technology challenges

Senior Systems Analyst / Systems Analyst Infosys Ltd., India Aug 2009 to Sep 2013

Summary of Engagement: Finacle v10.6 and v10.5 enhancements were designed and implemented for Discovery Financial Services bank, US and Co-operative Financial Services (CFS), UK.


Perform requirements analysis, conduct functional discussions with respective stakeholders

Propose solution design, prepare design documents and conduct reviews

Engage different business, technical and testing stakeholders in design discussions to bridge gap

Support testing team during System Integration and User Acceptance testing

Manage change requests and provide technical support during entire application life cycle

Functional support for CASA/TD/Operations/General Ledger modules

Responsible for first level analysis of any product level or customization issue identified

Education background

Bachelor of Technology in Computer Science & Engineering, Guru Nanak Dev University, Amritsar, India, 2009 (WES Certified: Bachelor's degree (four years))

Contact this candidate