Restaurant Hospitality Manager
Resume:
SUSAN G YOUNG
**********@*****.***
PROFESSIONAL SUMMARY:
Mature, passionate professional with over three decades of dedicated service in the restaurant, food & beverage industry.Proven track record of leadership and successful team building; Highly developed communication and time management skills; Versatile with the ability to multitask while delivering excellent customer service.
Professional Experience:
Cinnaholic--Store Manager
1700 Pacific Ave. Ste C114
Dallas, TX. 12/2017- 4/2018
● Total store operations
● Promote made from scratch Vegan baked goods.
● Hiring and training new employees
● Scheduling and Time Management
● Development of new customer relations
● Ordering and Inventory Control
Cinnaholic--Shift Supervisor
100 S. Central Expressway Suite 100
Richardson, TX. 2/2017-12/2017
● Preparation of gourmet, Vegan cinnamon roll following precise recipes.
● Maintaining health and safety procedures.
● Direction of team to ensure a successful shift.
● Proper storage, dating, and disposal of product.
● Opening and closing procedures.
● Cash handling and deposits
Norma's Café- Server
1132 S Davis
Dallas, TX. 4/2016- 6/2017
● Input orders into Focus POS system
● Expedite food, and assist team members
● Pre-bus tables and complete assigned side work.
● Ensure guests have an enjoyable experience by using menu knowledge
● Opening and closing procedures
Anik Properties-- Training Manager
Rowlett, Frisco, Allen, TX. 12/2015-8/2016
● Organized xnd set up new cafés in Rowlett, Frisco, and Allen.
● Trained staff to use POS; menu knowledge and proper preparation of food.
● Backup and assistance to servers.
● Controlled seating and proper waitlist execution. Italian Villa --Shift leader
Allen, TX. 6/2015-1/2016
● Opening and daily setup; Light food prep
● Cash and credit card transactions; Deposit
● Assignment of side work duties; Closing procedures Allen Café--Server
Allen, TX. 6/2015-12/2015
● Filled in while owner hired and trained new FOH staff
● Assisted with holiday catering events
MiMi’s Café -- Corporate Trainer/Bartender
Allen, TX
4/2013–5/2015
● High end casual service of French inspired cuisine.
● Opening and closing procedures.
● Led, developed, and mentored team members for leadership; conducted new hire training classes and crew meetings.
● Implementation of regular policy updates, employee reviews, and training classes. Gilley’s Dallas-- Restaurant/Bar Manager
G Texas Custom Catering--Catering Supervisor
Dallas, TX 8/2012–3/2013
● Determined work schedules and assignments for staff; monitored and assisted in daily operations of the kitchen, service, and dining areas.
● Maintained a variety of records related to meals served, inventory, and cost of restaurant operations; opening and closing procedures.
● Marketing and advertising; negotiated contracts and supervised live entertainment.
● Vendor relations for stock and service of liquor, beer and wine products; supervised bar service and sales.
JJ s Café-- Shift Leader
10233 E NW Hwy Suite 434
Dallas, TX
2/2009 – 10/2012
● Setup of dining room and daily lunch buffet
● Cash handling and deposits
● Setup and service of Civic organization meetings and events
● Support and assist other servers and upper management Jalapeno Tree--Corporate Trainer/Bartender
Mesquite, TX
6/2007-1/2009
● Maintained an excellent work environment through positive motivation and team building exercises.
● Skill specific training for MIT’s preparing for management roles.
● Total bar operation and maintenance; Liquor inventory and control.
● Implement and enforce TABC rules and regulations. Education:
Everest College-- Associate Applied Sciences/ Business Law Remington College--NRCMA, NRCEKG, NCT-Xray Tech
Certifications:
● Certified Corporate Trainer
● Certified Food Service Safety Manager
● TABC Certified
● Certified Mixologist
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