SUSAN G YOUNG

214-***-****

ac47vb@r.postjobfree.com

PROFESSIONAL SUMMARY:

Mature, passionate professional with over three decades of dedicated service in the restaurant, food & beverage industry.Proven track record of leadership and successful team building; Highly developed communication and time management skills; Versatile with the ability to multitask while delivering excellent customer service.

Professional Experience:

Cinnaholic--Store Manager

1700 Pacific Ave. Ste C114

Dallas, TX. 12/2017- 4/2018

● Total store operations

● Promote made from scratch Vegan baked goods.

● Hiring and training new employees

● Scheduling and Time Management

● Development of new customer relations

● Ordering and Inventory Control

Cinnaholic--Shift Supervisor

100 S. Central Expressway Suite 100

Richardson, TX. 2/2017-12/2017

● Preparation of gourmet, Vegan cinnamon roll following precise recipes.

● Maintaining health and safety procedures.

● Direction of team to ensure a successful shift.

● Proper storage, dating, and disposal of product.

● Opening and closing procedures.

● Cash handling and deposits

Norma's Café- Server

1132 S Davis

Dallas, TX. 4/2016- 6/2017

● Input orders into Focus POS system

● Expedite food, and assist team members

● Pre-bus tables and complete assigned side work.

● Ensure guests have an enjoyable experience by using menu knowledge

● Opening and closing procedures

Anik Properties-- Training Manager

Rowlett, Frisco, Allen, TX. 12/2015-8/2016

● Organized xnd set up new cafés in Rowlett, Frisco, and Allen.

● Trained staff to use POS; menu knowledge and proper preparation of food.

● Backup and assistance to servers.

● Controlled seating and proper waitlist execution. Italian Villa --Shift leader

Allen, TX. 6/2015-1/2016

● Opening and daily setup; Light food prep

● Cash and credit card transactions; Deposit

● Assignment of side work duties; Closing procedures Allen Café--Server

Allen, TX. 6/2015-12/2015

● Filled in while owner hired and trained new FOH staff

● Assisted with holiday catering events

MiMi’s Café -- Corporate Trainer/Bartender

Allen, TX

4/2013–5/2015

● High end casual service of French inspired cuisine.

● Opening and closing procedures.

● Led, developed, and mentored team members for leadership; conducted new hire training classes and crew meetings.

● Implementation of regular policy updates, employee reviews, and training classes. Gilley’s Dallas-- Restaurant/Bar Manager

G Texas Custom Catering--Catering Supervisor

Dallas, TX 8/2012–3/2013

● Determined work schedules and assignments for staff; monitored and assisted in daily operations of the kitchen, service, and dining areas.

● Maintained a variety of records related to meals served, inventory, and cost of restaurant operations; opening and closing procedures.

● Marketing and advertising; negotiated contracts and supervised live entertainment.

● Vendor relations for stock and service of liquor, beer and wine products; supervised bar service and sales.

JJ s Café-- Shift Leader

10233 E NW Hwy Suite 434

Dallas, TX

2/2009 – 10/2012

● Setup of dining room and daily lunch buffet

● Cash handling and deposits

● Setup and service of Civic organization meetings and events

● Support and assist other servers and upper management Jalapeno Tree--Corporate Trainer/Bartender

Mesquite, TX

6/2007-1/2009

● Maintained an excellent work environment through positive motivation and team building exercises.

● Skill specific training for MIT’s preparing for management roles.

● Total bar operation and maintenance; Liquor inventory and control.

● Implement and enforce TABC rules and regulations. Education:

Everest College-- Associate Applied Sciences/ Business Law Remington College--NRCMA, NRCEKG, NCT-Xray Tech

Certifications:

● Certified Corporate Trainer

● Certified Food Service Safety Manager

● TABC Certified

● Certified Mixologist

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