Engineer Technical Support

Profile

Technical Support representative with well-developed people skills who is adept at

troubleshooting complex issues. Proficient critical thinker who level-headedly addresses customer support issues quickly, while exceeding performance standards in stressful situations.

Experience

TECHNICAL EXPERT, APPLE, TOWSON, MD - 03/2017-PRESENT

As a skilled expert, I maintain the customers' trust in Apple by troubleshooting and repairing products. Using problem-solving skills and people skills, I assure customers a swift resolution. When new products launched, I educated the team on the new features and benefits as well as how to troubleshoot and repair the new product. With patience and an empathetic nature, I provide customers with high-quality solutions and answers daily.

TECHNICAL SPECIALIST, APPLE, TOWSON, MD - 10/2015-03/2017

As a Technical Specialist I provided quick and efficient support for new and existing customers. Using troubleshooting skills, I quickly assessed issues and offered on-the-spot solutions and references to the right support team for the customers’ needs.

FIELD ENERGY SPECIALIST, SOLARCITY, BALTIMORE, MD - 06/2015-08/2015

Being a Field Energy Specialist meant that I engaged and informed customers on SolarCity’s clean energy solution and consulted with Outside Solar Sales Consultants to set up in-home appointments. I responsibly analyzed various client’s homes in order to determine their eligibility and sufficiency for solar panels.

Higher Education

The Sheffield Institute for the Recording Arts, Phoenix, MD Audio Engineer Certification, 2015

Skills

Proficient troubleshooter Accomplished with mobile devices Apple Certified iOS Technician

Quality focused

Patient and diligent

Organized

Vast technical knowledge

Proactive

Alex Yeager

443-***-**** **********@*******.*** 8327 Ridgely Oak Rd, Parkville, MD 21234

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