Administrative Assistant Medical

Porscha Schuler

***** ******* ** *** ***, Hemet, CA 92544 C: 951-***-**** Email: **********@*****.***

Objective

Executive Administrative Assistant with 10+ years’ of supporting high level executives and data analytics. Detail-oriented, organized and highly resourceful with strong decision-making and problem-solving abilities.

Experience

Eisenhower Medical Center August 2014 – Present

Executive Administrative Assistant

Responsible for tracking the flow for outpatient clinics while also providing support to the Clinical, Medical, and Quality Directors as well as the VP of Ambulatory Services. Conduct research, analyzes existing departmental operations, and develop new systems and procedures. Provide training and technical assistance to other staff. Assists with development, evaluation, and implementation of policies, programs, and projects; served as a project leader. Identify and analyze issues and trends of research and responding to implementation requests, problem reports, data entry, evaluate provider performance, and inquiries. Develop clear, concise documentation that describes the trend or issue to make the workflow better. Perform audits of implemented policies and completed projects as well as identify and investigate areas involving cost increases, uncontrolled payments and/or inequitable payments. Also, managing their calendars, financial reports, expense reporting, maintaining records, travel, coordinating meetings, and all analytical data. While contributing to the clinics with the development of new concepts, techniques, training skills, and standards. Coordinate the onboarding visits for all new employees, students, maintain the UC website, residents, and fellows. As part of my position I handle clinic schedules (vacations, sick, jury duty, etc.), evaluations, assisting other clinics, recruitment, and training classes.

Western University of Health Sciences College of Podiatric Medicine September 2013 – August 2014

Medical Administrative Assistant

Responsible for managing the Medical Directors clinic, surgery, and academic schedules throughout the day. Do heavy auditing on physician records, durable medical equipment (DME) dispenses, financial records, setting up clinical trials (filling out 1572 forms), patient visits, covered other admin staff, handling pre-op paper for patients, and surgeries from other physicians. Handling all the financial, quality, data entry on new patients, and HEDIS reports. Assist students, Residents, and Fellows with their clinic rotations for the month and got them proper credentials to be in the OR to observe surgeries.

Universal Health Services (Pacific Corporate Business Office) October 2012 – March 2013

Foundations Analyst

Responsible for tracking UHS Pacific Region hospital structure to ensure they were running smoothly. Perform administrative, fiscal, program and data processing system analysis on all hospitals. Gathered, tabulate and analyzes data from the systems to make sure that billing was correct, and spending was controlled. Making decisions on financial and other administrative systems of average to difficult complexity. Checking all inventory used in the hospitals from the Operating Room to Emergency Department.

San Manuel Indian Bingo and Casino June 2004 – May 2009

Sr. Customer Service Representative

Responsible for assisting the needs of customers to the facility and making sure employees knew what they were doing for the day. This would include registering customers, managing promotional events, explaining rules of slot games/BINGO, and assisting with entertainment concerts. Managed day to day schedules (lunches, half days, etc.) while making sure that inventory in the gift shop was current, filing, faxing, covering lunches, scheduling interviews, assisting vendors to the facility, memos were handed out, and rotations were correct for the hour.

Special Skills

Bookkeeping

Microsoft Office (Word, PowerPoint, SharePoint, Excel, Visio, Access)

Inventory

Medical Terminology

CPT, HCPCs & ICD-9/ICD-10 Coding

Transcription

Vital Signs/Blood Pressure

Appointment Scheduling

Medical Insurance Billing

Health Insurance Verification

Verification of Referrals/DME’s

HIPAA Compliance

Heavy Spreadsheets Analysis

Auditor

Purchasing

MIDAS

Quality Measures

HEDIS (Healthcare Effectiveness Data and Information Set)

Data Mining

LEAN Trained

FDA Knowledge

PeopleSoft

Epic (EMR)

Press Ganey

Education

June 2010 Everest College - San Bernardino, CA

Certification in Medical Administrative Assistant

June 2004 Riverside Community College – Riverside, CA

Certification in Computer Information Systems 1& 2

June 2003 San Gorgonio High School – San Bernardino, CA

Diploma

References Available Upon Request

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