Customer Service / Barista Supervisor

Professional Summary

Skills

Work History

MYRON WRIGHT

**** ********* **** ******. **** 4. Apt 204, Lauderdale Lakes, FL 33311 (C) 954-***-**** ****************@*****.***

Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Exceptional communication skills

MS Windows proficient

Quick learner

POS systems expert

Exceptional multi tasker

Profound ability to process cash transactions accurately Creative problem solver

Flexibility/Adaptability/Managing Multiple Priorities Interpersonal Abilities

exemplary planning and organizational skills

Resourceful team player who excels at building trusting relationships with customers and colleagues

Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks

Acting Food & Beverage Manager/ Lead Barista 04/2017 to Current American Express Building/ Compass group Contractor – Sunrise, Florida Made sure all Sanitation inspections are passed

Complied with standards for merchandising, stocking and storing product. Engendered customer loyalty by remembering personal preferences and allergy information. Trained 13 employees in 7 months.

Educated coworkers and customers about new products. Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels. Ensure red books are up to date

Face/ Replenish merchandise to ensure profit increase Complied with calibration requirements and ensured co workers follow Trained and developed new associates on POS system and key sales tactics. Reported to the district manager regarding all store and staff issues. Barista 02/2011 to 06/2016

Starbucks – Weston, FL

Made and served over 400 café beverages per day with speed, quality and consistency. Memorized recipes for over 100 speciality coffee beverages and seasonal offerings. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. Complied with standards for merchandising, stocking and storing product. Engendered customer loyalty by remembering personal preferences and allergy information. Trained new team members with positive reinforcement and respectful, encouraging coaching. Educated coworkers and customers about new products. Cashier/ Cart Boy 05/2007 to 08/2009

Giant Eagle – Columbus, OH

Education

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Asked open-ended questions to assess customer needs. Recommended alternative items if product was out of stock. Associate of Science: Dental Hygiene Current

Broward College - Ft Lauderdale, FL

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