Customer Service Data Entry

LYNN ERVIN

OBJECTIVE

I would like to be selected for a position that will help groom the skills and knowledge I have with further growth and opportunities.

SKILLS

Microsoft Word

Excel

Power point

Outlook

Interpersonal Skills

Typing 35 wpm,

Adding Machine

All general office equipment

EXPERIENCE

OFFICE COORDINATOR

QUALITY FIRST LAWNCARE & LANDSCAPING LLC

5/2014 – CURRENT

Maintain 10 to 30 hours weekly managing company calendar, updating customer contact information, answering the telephone, email correspondences, ordering supplies, writing proposals for contracts, processing client invoices, vendor invoices and payment, data entry of timesheets and payroll.

CUSTOMER SERVICE REPRESENTATIVE

RANDSTAD

12/2017 - 02/2017

Answered inbound customer calls providing product knowledge, assisting with retail purchases, billing issues, service questions and general service concerns. Updated customer records, worked with management team to stay current on product knowledge, company policies and procedures. Utilized problem solving and interpersonal skills to impact companies bottom line repeat customer's.

RECEPTIONIST

IMPACT COMMUNITY ACTION

4/2017 – 11/2017

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destination. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments and maintain update appointment calendar. Provided clerical assistance to all departments.

SPECIAL PROJECT COORDINATOR

IMPACT COMMUNITY ACTION

10/2015 – 4/2017

Maintained an accurate and up to date filing system, ensuring consistency of categorization, increasing accessibility. Managed the grants, contracts, memorandum of understanding and partnership agreements. Research information and document information needed to assist in planning and research. Facilitate the risk assessment committee. Provided authorization to employees to use the state's program OCEAN. Managed department calendar. Provided data entry and clerical work as required for project completion. Documented manager meeting notes monthly. Provided documents and assembled the managers meeting packet monthly. Responsible for labor and task worksheets. Assist with payables to fiscal. Operate all general office equipment.

SHIPPING CLERK

BELCAN

9/2014 – 10/2015

Prepare shipments for postal or commercial conveyance; determine the most economical and efficient shipping method; select appropriate container; pack item to ensure safe delivery. Prepare bill of lading. Checked items to be shipped against work order. Trace lost shipments. Maintain department database, prepare routine reports and file shipping records.

CUSTOMER SERVICE / BACK OFFICE

CALLOS

7/2013 – 9/2014

Prequalify service calls via telephone or email. Assist with service orders. Assist with site setup, maintenance and general work overflow. Retrieve and report status of service calls to customer via telephone, or email or third website. Monitor crest as per call center schedule. Answer incoming calls. Complete special projects, various administrative duties as assigned by manager. Contribute to team effort to accomplish goals.

CUSTOMER RETENTION REPRESENTATIVE

BELCAN

9/2011 – 7/2013

Handled inbound and outbound calls to customer’s contracts that were due to expire. Provided product knowledge to resell or upgrade contracts. Assisted with providing resolution to customer concerns. Maintained customer accounts. Utilized interpersonal skills.

OFFICE ASSISTANT / RECEPTIONIST

DECKER MOTORS

4/2006 – 5/2009

Greet and direct customers to appropriate department. Update customer records, type memos, correspondences. Maintained filing system. Monitored office supply inventory. Processed customer repair orders, cash receipts, car payments, internal vehicle transfer. Set appointments for customers. Sort and distribute mail. Operate all general office equipment

MORTGAGE BROKER

R & R MORTGAGE

6/2003 – 4/2006

Originate loans to sell to lender. Collaborated with lenders to provide best rate for clients. Evaluate client financial status.

EDUCATION

DIPLOMA

1980

MIFFLIN HIGH SCHOOL

C,V.

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