Technical Support Computer Science

Aaquib Sareer Zaidi

(On visit visa in UAE till May 2018)

Ph: +971*********

Al Karama, Dubai, UAE Email: *****.*********@*****.***

Professional Summary:

An accomplished professional First Division in B.Tech from BNCET in Computer Science Engineering.

A growthdriven professional offering about 2+ years of experience in Technical Support & IT Service Desk.

Strong knowledge in network/security/systems administration and systems support in Microsoft network

environment.

Immense knowledge in designing cable and wireless networks, structured network cabling such as STP, UTP,

coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as

routers, switches, firewalls, modems, access points, repeaters etc.

Networking TCP/IP, DNS, DHCP, ISDN, Switching/Routing,

Proven ability to work under pressure and team environment. Fluent in English, reading, speaking and writing.

Quick learner with ability to grasp new technologies, both software and hardware.

TRAINING & CERTIFICATIONS:

MCSA: Microsoft Certified Solutions Associate (Windows Server 2012)

MCP : Microsoft Certified Professional

EDUCATIONAL QUALIFICATIONS:

Bachelor of Technologies (Computer Science Engineering) 2011 2015. (60%)

Intermediate (56%)

High School (67%)

TECHNICAL SKILS:

ADDS Installation

Servers Installation / configuration, maintenance & troubleshooting.

Installation of Two Server 2012R2 Simultaniously

FSRM (File Server Resource Manager), Quota, File Screening, Storage Reports.

Configuration of Storage Pool.

DHCP.

Disk Management.

Firewall Security.

DNS Server.

Remote Installation.

SCCM Stage Testing.

MDT Server OS Deployments.

Exchange Team Support.

HARDWARE SKILLS:

Installation & Configuration of LAN (Win NT, Win 2000)

Trouble shooting the networking related problems.

Troubleshooting & maintenance of PCs.

Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.

Installation of Operating Systems Win98, Win XP, Win NT,

Win 2000, Win 2003 etc.

Installation of various software.

Installation of device drivers & hardware components.

Configuration of Printer, Modem, Scanner.

Work Experience:

Worked as TECHNICAL SUPPORT SPECIALIST in Aegis (26 Aug 2016 to 10 Mar 2018)

Roles & Responsibilities:

Research problems

Aaquib Sareer Zaidi

(On visit visa in UAE till May 2018)

Ph: +971*********

Al Karama, Dubai, UAE Email: *****.*********@*****.***

Plans solutions recommends software and systems

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Attend on the trouble shooting problems encountered during installation.

Maintenance and configuration

Research and identify solutions to software and hardware issues

Possess knowledge about recovery and backup processes

Following standard procedures for proper escalation of unresolved issues to the appropriate internal

teams

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical

issue

Taking ownership of customer issues reported and seeing problems through to resolution

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Provided troubleshooting and error handling support in multiple projects.

Worked with IENERGIZER as ESCALATION DESK (1 Sept 2015 to 10 Aug 2016)

Roles & Responsibilities:

Research problems

Analyze and monitor customer Problem Reports

Focus on problem avoidance in escalation process.

Attend on the trouble shooting problems encountered during installation.

Maintenance and configuration

Collaborate with other workgroup teams to train using process and procedures based on historical

experience.

Identifying, analyzing, and initiating the escalation process in an organization based on the escalation

criteria specified by the organization

Following standard procedures for proper escalation of unresolved issues to the appropriate internal

teams

Log all Incident/Service Request details, allocating categorization and prioritization codes

Taking ownership of customer issues reported and seeing problems through to resolution

Keep users informed about their Incidents status at agreed intervals.

Owns all Incidents and Service Requests throughout the lifecycle.

PERSONAL TRAITS:

Date of birth:: 22/09/1993

Nationality :: Indian

Marital Status :: Single

Languages known:: Hindi, English, Urdu

Hobbies:: Writing, Sports, Chess, Net Surfing

PLACE- Dubai YOURS

FAITHFULLY

DATE- 25-03-2018 AAQUIB SAREER

ZAIDI

- Excellent references can be furnished upon request -

Contact this candidate