Customer Service Data Entry

Tonya R. Milton

*** ******* ***. *************@*****.***

Calumet City, Illinois 604**-***-*** 2951

Objective Statement

To obtain a position in a prestigious organization which will help me enhance my skills in a challenging and creative environment toward a successful career. Through my determination and desire to learn I will do my best to contribute effectively to the company's productivity

Professional Experience

Amazon

FC- Associate/Ambassador (Trainer) 2017-Present

ICQA,Picker, Trainer

pick and process orders for customers

Lift up to 50lb within the safety protocol

Accurately Count and Manage quality control

Learn, teach, and follow all safety protocol

Train new associates on the work process and safety protocol

HR Ops Admin

Answer questions and resolve any punch in and out time issues

Assisting managers with creating, updating, and running production reports

Clear flags in systems and assess attendance point for associates for unexcused absences.

Collect and organize and document time off request forms for associates.

Get approvals from managers for vacation requests as required

Ensure proper coding for vacation time personal time and voluntary time taken for associates.

Make corrections for associates as directed by site leaders or Human Resource

Identify, track and correct missing: in, out and lunch punches

Enter correct coding for new hires orientation

J&L Transportation

Customer Service/ Clerical 2016-2017

Responded to calls from customers and prospects

Promptly responded to general inquiries from customers and staff via email, faxes, and telephone

Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns

Consult with customer to evaluate needs and determine best options

Developed empathetic client relationships and earned reputation for delivering exceptional customer service

Process and update client information

Photocopying and scanning all documents

Help At Home, Oak Forest, Illinois

Supervisor Homecare Aides 2015-2016

Ashley’s Quality Care, Homewood, Illinois

Supervisor Homecare Aides 2012-2015

Supervise a staff of 70-90 homecare aides

Organize a workflow to ensuring that employees understand their duties

Scheduling home health aides for patients visitation and work assignments

Monitoring the quality of care and ensuring the satisfaction of patients and their families

Make home visits with patients, document and report their condition

Resolve issues and address concerns with clients, and their family, homecare aides and staff

Assisting in hiring and train employees,

Prepare documentation assessments for each client’s records for state auditors

Answer clients telephone calls regarding their services as well as informing them of new service available

Collect, process and approve time sheets data and enter in the payroll system

MED3000 2011-2012

Payment Poster, Tinley Park, IL

Performed timely and accurate posting of manual and electronic cash receipts,

Correction and adjustments to patient accounts

Processed refunds and credit balances, and performed data entry

Document and communicate payment denials in the Practice Management System

Educational Background

Olive Harvey College 1986-1989

General Studies: Credit Hours 40

DeVry Technical University 1984

Certificate of Completion in Electronics

Prairie State College

Medical Billing and Coding 2017

References; can be provided at your request.

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