Customer Service Home Health

YVONNE DAVIS

**** ********* **, *** *, Philadelphia PA.19121 Phone: 678-***-**** Email: *********@*****.***

Seeking a Customer Service position to provide outstanding customer service to your clients.

EDUCATION & CERTIFICATION

Community College of Philadelphia, Philadelphia, PA November 2017

Certified Nurse Aide

Philadelphia Technician Training Institute, Philadelphia, PA June 2017

Advance Manufacturing Diploma

Antioch University, Philadelphia, PA July 1985

Bachelor of Arts Human Service

SKILLS

Multi-Tasker, Detailed Oriented, Critical Thinker, Computer Proficient, Strong Communication Skill, Effective Customer Service, Organizational Skills, Strong Work Ethics, Self-Motivated

Basic Life Support (CPR and AED) Certification October 2017

OSHA Certification ID# 14-006****** – 10 Hour Construction Safety and Health 2016

CLINICALS

Cliveden Nursing and Rehabilitation Center October 2017

Clinical 52.5 hours

EXPERIENCE

YVONNE DAVIS, PHILADELPHIA, PA

Home Health Aide - Summary of Experiences 1988/2017

Provided home health aide service to private residents

Bathed, dressed, cooked and fed residents

Assisted with ambulation to doctors appointments

SELF INC., PHILADELPHIA, PA 2011

Intake Specialist/Residential Aide

Provided professional direct customer service; a full range of assessments approved by state and local licensing authorities

Collected data for intake including client’s family, substance abuse and mental health history

Administered medications, documented medical records, maintained controlled substance lists and pulled urines.

Noted new admits, discharges approved leaves or hospital stays

D’PLOYIT, PHILADELPHIA, PA 2008-2009

Evaluator

Tested to qualify for each assignment to mark student responses on nationally standardized tests in English, Literature, Science, Social Studies and Mathematics

SCHOOL DISTRICT OF PHILADELPHIA, PHILADELPHIA, PA 2005-2007

Substitute Teacher

Accepted long and short-term assignments for grades K-11 and Special Education utilizing the Core Curriculum to follow the daily schedules to teach English, Mathematics, Social Studies and Science

Administered the PSSA, PASA and Bench Line Base Mark Test to students

Met with parents, distributed report cards and participated in the Professional Development sessions provided by the School

PECO ENERGY, PHILADELPHIA, PA 1976-1996

Customer Service Representative

Communicated PECO’s policies, rates and procedures for electric, gas and company stock; prepared duplicate bills, clarified high bill requests and was a person to person representative

Utilized company car for shut off or turn on of electricity; assessed customer’s usage disputes; obtained financial information for amortized agreements; trained new hires.

Emergency call taking representative, quality control and cashier

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