Customer Service Representative

Hubens guerrier

*** * ****** *** *** B* Secane PA, 19018

Phone: 917-***-****

Email: **************@*******.***

Summary: I have intensive research and academic experience as well as professional experience in the field of law enforcement and also a member of C.E.R.T TEAM. I am a reliable, excellent problem-solver, whom poses exceptional communication skills. I seek to use my experience and my personal qualities to gain employment and excel in the field.

EDUCATION

Computer technology

Wilmington university (Undergraduate)

WORK EXPERIENCE

Correctional officer/George w hill/GEO, Glenn mills PA

• Maintain order in a detention facility.

• Enforce rules and regulations to be certain that inmates act in an orderly manner.

• Supervise inmates in housing units and those segregated for administrative or punitive measures

• Check inmates for possible contraband, maintain master inmate count and observe for sign of disorder.

Correctional Emergency Response Team(CERT)

highly trained correctional officers in tasked with responding to incidents, riots, cell extractions, mass searches, or disturbances in prisons or jails possibly involving uncooperative or violent inmates. CERT team members are required to be contactable and available to respond at all times. CERT is founded upon a team concept and is made up of highly motivated and experienced officers.

SOS SECURITY

• Secures premises and personnel by patrolling property; monitoring surveillance equipment

•inspecting buildings, equipment, and access points; permitting entry.

Math Tutor/ Teacher, The ark. Laurel Delaware (summer 2014))

• Practiced classroom management by creating lesson plans and class room activities

• Developed new techniques of learning to help students struggling with math in the GED Program

Mechanical Maintenance,

• Performed masonry task (Pavements, drains, and gutters)

• Revitalized the environment

Customer service representative

• Communicated with other employees; Organized and managed multiple tasks simultaneously

• resolve customers complaints Via phone,email,mail and use telephone to reach out to customers

SOFTWARE & SKILLS

Microsoft Office: Proficient with Word, PowerPoint, and Excel,Fluent in Creole, Spanish

ACADEMIC TRAINING

Research on Earthquake Construction (Fall 2011)

• Analyzed different materials and methods that could be used to prevent building demolishment

• Determined better ways to prepare for earthquakes especially in unexpected area

Contact this candidate