M elissa Borrero

267-***-**** m ac47le@r.postjobfree.com

Skills:

● Proficient in Microsoft Word, Excel, Outlook and PowerPoint

● Operating multi-line switchboards

● Bilingual in English and Spanish

● Filing, faxing, scanning and copying

● Sharp accuracy and high attention to detail

● Ability to maintain equanimity under stress

● Collect, organize, analyze, and interpret data

Professional Experience:

GRB Law 06/2017 - 11/2017

Philadelphia, PA

Bilingual Customer Service Representative

● Answer incoming inquiries and forward to appropriate associate.

● Schedule appointment for attorneys in practice

● Input intake forms into system

● Process phone intake for new customers

● Submit billing, coding, and balance reports

Dell Results 10/2016 – 12/2016

Blue Bell, PA

Bilingual Customer Service Representative (C ontract)

● Spoke to Customers in acquisitions department

● Provided information on various medicare plans in NY

● Inbound calls from prospects for Medicare

Home Health Aide for Grandfather in Puerto Rico 2 013 – 2016 Seguros Multiples 0 3/2011 - 01/2013

Ponce, PR

Customer Service Representative

● Assisted customers with insurance issues and scheduled appointments to have customers come in and get their accounts situated.

● Managed a high-volume workload within a deadline-driven environment. Resolved daily in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

● Provided quotes and executed online policy changes.

● Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Border Com International 12/2009 - 02/2011

Miramar, FL

Recruiter

● Recruited students for the Information Technology Courses.

● Collected course payments by phone or in person.

● Created, packages, monitored and distributed resource materials for student recruitment and retention programs.

● Analyzed trends in recruitment and retention programs and developed strategies for program evaluation. The Signal 0 9/2007 - 11/2009

Philadelphia, PA

Customer Service Representative

● Processes payments for customers over the phone and interpreted for Spanish speaking customers.

● Input customer data into the system on a daily basis.

● Handled insurance claims and troubleshoot for resolutions.

● Completed order processing and tracked customers account. Mobile One 05/2004 - 08/2006

Hallendale, FL

Customer Service Representative

● Processed payments and handled insurance claims.

● Opened customer accounts by recording account information.

● Maintained customer records by updating account information.

● Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem.

Education:

Schenk Conservation Center - Brevard, N.C. - GED

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