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Customer Service Manager

South Gate, California, United States
April 21, 2018

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Roshia A. Kendricks

**** ******** ***

South Gate, CA 90280


Seeking an entry level or management level position with growth potential. I am a sincere, dedicated and loyal professional who conveys an energetic personality of honesty, compassion and concern for customers. I am highly organized, hardworking and work well under pressure to meet deadlines while remaining a positive team builder with leadership experience.


Securitas, Commerce June 2017 to Mar 2018

Security Officer

●Basic patrol and observation of job site.

●Ensure the facility is provided with high quality security services to protect people and property

●Report safety concerns, security breaches and unusual circumstances both verbally and in writing

●Build, improve and maintain effective relationships with both client employees and guests

●Answer questions and assist guests and employees

●Answer phones or greet guests / employees in a professional, welcoming manner

GameStop Van Nuys, CA Feb 2015 to Sep 2016

Store Manager

●Full responsibility of one of GameStop strip mall store locations ensuring productivity and the financial success of this store

●Delegated duties to 6 or more employees under my charge and use them to build great customer service interactions.

●Duties- Use of P&L reports, Scorecards, and year to date and previous year performance charts to manipulate sales trends

●Schedule and delegate duties and goals to all employees under my charge. Consistent upkeep of store operations and store cleanliness with a heavy focus on cash management and customer service

Assistant Manager, Van Nuys, CA Nov 2010 to Feb 2015

●Money management, sales, and delegating duties and goals to 6 or more employees

●Opened and closing procedures and upholding the company standard

●Learned upper management skills from the store manager

●Gained leadership skills focused on success and furthering my career within GameStop

●Customer service focused and up sell with every interaction.

Retail /Store manager designate Van Nuys, CA Mar 2009 to Nov 2010

●Achieving the same duties and results as a store manager

●Money management, sales, delegating duties/

●Full management responsibility of store and sales trends until permanent.

Westfield Topanga

Concierge May 2006 to Aug 2008

●Make dining and other reservations for patrons, and obtain tickets for events.

●Provide information about local features such as shopping, dining, nightlife, and recreational destinations within the shopping center.

●Make travel arrangements for sightseeing and other tours.

●Receive, store, and deliver packages and mai to the management department.

●Perform office duties on a temporary basis when needed.

New York & company

Stock Clerk Nov 2007 to Jan 2008

●Accept delivered packages and ensure proper amount is inside.

●Unload merchandise.

●Mark items with identifying codes, such as price, stock, or inventory control codes.

●Stock shelves with unpacked items.

●Ensure label is clear and visible.

●Compute price of merchandise.

●Prepare merchandise for shipment.

●Replenish inventory.

●Replace damaged or missing products.


Retail/Assistant Manager May 2003 to Feb 2007

●Building Guest Loyalty-Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty.

● Contributing to Team Success-Actively participates as a member of a team to move the team toward the completion of goals.

●Delegating Responsibility-Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness.

●Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time.


Travis Holiday: 818-***-****

Previous Customer GameStop/ Friend

Chris Slotterbeck: 661-***-****

Previous Customer GameStop/ Friend

David Austin: 818-***-****

Longtime friend/ Previous Customer

Nop Lusanandana: 818-***-****

Former supervisor/ Friend / Training manager


Warren County High school - Warrenton, GA


Customer Service (10+ years),

Customer Relations (10+ years),

Retail Management (7 years),

Retail Sales (10+ years),

Windows 10.

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