Customer Service Manager
Resume:
Roshia A. Kendricks
South Gate, CA 90280
***************@*****.***
Seeking an entry level or management level position with growth potential. I am a sincere, dedicated and loyal professional who conveys an energetic personality of honesty, compassion and concern for customers. I am highly organized, hardworking and work well under pressure to meet deadlines while remaining a positive team builder with leadership experience.
WORK EXPERIENCE
Securitas, Commerce June 2017 to Mar 2018
Security Officer
●Basic patrol and observation of job site.
●Ensure the facility is provided with high quality security services to protect people and property
●Report safety concerns, security breaches and unusual circumstances both verbally and in writing
●Build, improve and maintain effective relationships with both client employees and guests
●Answer questions and assist guests and employees
●Answer phones or greet guests / employees in a professional, welcoming manner
GameStop Van Nuys, CA Feb 2015 to Sep 2016
Store Manager
●Full responsibility of one of GameStop strip mall store locations ensuring productivity and the financial success of this store
●Delegated duties to 6 or more employees under my charge and use them to build great customer service interactions.
●Duties- Use of P&L reports, Scorecards, and year to date and previous year performance charts to manipulate sales trends
●Schedule and delegate duties and goals to all employees under my charge. Consistent upkeep of store operations and store cleanliness with a heavy focus on cash management and customer service
Assistant Manager, Van Nuys, CA Nov 2010 to Feb 2015
●Money management, sales, and delegating duties and goals to 6 or more employees
●Opened and closing procedures and upholding the company standard
●Learned upper management skills from the store manager
●Gained leadership skills focused on success and furthering my career within GameStop
●Customer service focused and up sell with every interaction.
Retail /Store manager designate Van Nuys, CA Mar 2009 to Nov 2010
●Achieving the same duties and results as a store manager
●Money management, sales, delegating duties/
●Full management responsibility of store and sales trends until permanent.
Westfield Topanga
Concierge May 2006 to Aug 2008
●Make dining and other reservations for patrons, and obtain tickets for events.
●Provide information about local features such as shopping, dining, nightlife, and recreational destinations within the shopping center.
●Make travel arrangements for sightseeing and other tours.
●Receive, store, and deliver packages and mai to the management department.
●Perform office duties on a temporary basis when needed.
New York & company
Stock Clerk Nov 2007 to Jan 2008
●Accept delivered packages and ensure proper amount is inside.
●Unload merchandise.
●Mark items with identifying codes, such as price, stock, or inventory control codes.
●Stock shelves with unpacked items.
●Ensure label is clear and visible.
●Compute price of merchandise.
●Prepare merchandise for shipment.
●Replenish inventory.
●Replace damaged or missing products.
GameStop
Retail/Assistant Manager May 2003 to Feb 2007
●Building Guest Loyalty-Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty.
● Contributing to Team Success-Actively participates as a member of a team to move the team toward the completion of goals.
●Delegating Responsibility-Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness.
●Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time.
References:
Travis Holiday: 818-***-****
Previous Customer GameStop/ Friend
Chris Slotterbeck: 661-***-****
Previous Customer GameStop/ Friend
David Austin: 818-***-****
Longtime friend/ Previous Customer
Nop Lusanandana: 818-***-****
Former supervisor/ Friend / Training manager
EDUCATION
Warren County High school - Warrenton, GA
SKILLS
Customer Service (10+ years),
Customer Relations (10+ years),
Retail Management (7 years),
Retail Sales (10+ years),
Windows 10.
Contact this candidate