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Assistant Customer Service

Philadelphia, Pennsylvania, United States
April 21, 2018

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OBJECTIVE: Seeking a Clerical/Administrative position where my skills and experience will contribute to the success of the organization.


United Health Care Horsham, Pa

Call Center Representative 8/17 to January 2018

Claims-payouts to doctors and patients

General Service-monthly payments, customer service

Memberships-joining AARP and United Health Care

Axion Health Care Philadelphia, PA

Call Center Representative 10/16 to 7/17

Faxing request for medical records to doctor offices

Call doctor offices to confirm the fax number we have is right in our system

Call to confirm that they got the fax and have they sent them back

Search the internet to find doctors that may have moved from there last location

Data Entry, take patients information from one document and put into another

JEVS Human Services Philadelphia, PA

Office Assistant (Volunteer) 06/2016 to 10/2016

File records in alphabetical order, and according to subject matter.

Read incoming material and sort it in preparation for filing.

Place confidential client information and other material in storage receptacles, such as file cabinets, drawers, and boxes.

Locate and remove files from file cabinet upon request.

Copy documents as requested by staff members.

Ellwood Elementary School Philadelphia, PA

Lunch Aid/Teacher Assistant (Volunteer) 01/2016 to 02/2016

Successfully utilized teaching skills to assist teaching staff with keeping order in the classroom, help students as needed.

Instrumental in keeping a student with behavioral difficulties engaged in classwork, assisted student with questions about assignments.

Monitored students and maintained order in cafeteria during lunch; kept order in hallways during transition to classroom/cafeteria.

Fresh Grocer Market Philadelphia, PA

Cashier 08/2013 to 07/2015

Received and handled cash, checks and debit/credit card transactions from customers and employees; issued change and cashed checks.

Disbursed funds and recorded financial transactions.

Counted money to verify amounts and issued receipts for funds received.

Compared totals on cash register with amount of currency in register to verify balances.

Rite Aid Trenton, NJ

Pharmacy Technician 08/2010 to 10/2011

Assisted pharmacist with various duties as needed, mixed pharmaceutical preparations, filled bottles with prescribed medication and typed labels for bottles.

Reviewed prescriptions issued by physician, and other authorized prescriber.

Provided information to pharmacy customers on drug interactions, side effects, dosage, and storage of pharmaceuticals

Accurately entered data such as patient name, prescribed medication, and cost in order to maintain pharmacy files and charge system.

Received and stored incoming supplies in the appropriate locations in the pharmacy.

Counted stock and entered data in computer to maintain inventory records.

Higher Education Assistant Authority Trenton, NJ

Clerical Assistant 02/09 to 6/10

Efficiently operated keyboard to accurately enter data into computer.

Compiled, sorted, and verified accuracy of data to be entered.

Compared data entered with source documents, and re-entered data in verification format on screen to detect errors.

Kept accurate records of work completed.

Habitat for Humanity Trenton, NJ

Administrative Assistant Community Service 08/08 to 10/08

Successfully handled collection of all rent payments; kept accurate records of payments.

Structured and maintained order for needy customers/clients to pick up fruit and vegetables

Answered phones, provided information to incoming callers about the program.

Faxed and copied documents as needed; filed and maintained an orderly filing system.


Berkel Training Institute Trenton, NJ

Pharmacy Technician Certification 2010

Cora Neumann Philadelphia, PA

General Education Diploma 1992

REFERENCES: Available upon request

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